Seacoast Water Utility Desk: Pay, Log In, Call or Report Water Trouble
Use this guide when you need the official Seacoast Utility Authority payment portal, 24/7 payment phone number, Customer Service phone assistance, after-hours emergency line, move-in or move-out steps, deposits, rates, leak adjustment, boil-water alerts, PFAS information or Hood Road office map.
Start Here: Choose the Right Seacoast Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay or log in online |
Account number, service address, email, phone, payment method. |
The new portal supports bill payments, usage tracking, account management and personalized notifications. |
|
Pay by phone 24/7 |
Call 1-888-473-4611. |
Account number, payment method, confirmation note. |
Save the confirmation number until the account shows paid. |
Billing or service question |
Call 561-627-2920. |
Account number, service address, current bill, payment proof. |
Phone assistance is Monday-Friday, 9 AM-4 PM. |
Visit the lobby |
Go to Seacoast Utility Authority, 4200 Hood Road, Palm Beach Gardens, FL 33410. |
Photo ID, bill, account number, documents, payment method. |
Customer Service lobby hours are Monday-Friday, 8:30 AM-5 PM. |
After-hours water emergency |
Call 561-627-2900. |
Exact address, cross street, leak/outage/pressure issue, callback number. |
Use this for urgent water or wastewater trouble, not routine billing. |
Move in / start service |
Use Online Individual Application or Customer Service. |
Service address, applicant details, ID, lease/ownership details if requested. |
Deposits may be required before service is rendered. |
Move out / stop service |
Use customer portal/service request or call Customer Service. |
Stop date, forwarding address, account number, final bill contact. |
Deposits are credited against the final bill and remaining refunds are returned after service is discontinued. |
Scam call concern |
Hang up and verify at 561-627-2900. |
Caller number, date/time, payment request, screenshot if safe. |
Seacoast says staff will not call you for payment ever; collection notice is by robocall or email. |
Scam warning: if a caller claims to be Seacoast and demands payment, do not pay by phone to that caller. Hang up and call Seacoast at 561-627-2900 to verify the request.
Official Seacoast Utility Authority Contact Box
Customer Service / Main Office
Seacoast Utility Authority
4200 Hood Road
Palm Beach Gardens, FL 33410-2174
Customer Service: 561-627-2920
Administration / after-hours emergency: 561-627-2900
Fax: 561-624-2839
Hours
Customer Service lobby:
Monday-Friday, 8:30 AM-5:00 PM
Customer Service phone assistance:
Monday-Friday, 9:00 AM-4:00 PM
Service Area
Seacoast is a not-for-profit governmental regional water, wastewater and reclaimed water utility serving northern Palm Beach County.
Official pages list service in Palm Beach Gardens, North Palm Beach, Lake Park, Juno Beach and unincorporated Palm Beach County.
Contact route |
Use for |
Before contacting |
|---|---|---|
Bill questions, customer portal help, meter questions, service calls, payment needs and account setup. | Account number, service address, current bill, screenshot or receipt. | |
24-hour, 7-day bill payment by phone. | Account number and payment method. | |
Administration, after-hours/emergency and scam verification. | Exact address, callback number and issue summary. | |
Customer portal | Online bill payment, usage tracking, auto pay, account management and notifications. | Use the official Seacoast site or myaccount.sua.com path. |
Orange Lien Data | Estoppel/lien searches for title companies, closing agents and real estate transfer questions. | Create a request through Orange Lien; Seacoast no longer responds directly to estoppel requests. |
Email/contact form | Non-urgent customer questions. | Florida public-records disclaimer applies; call or write if you do not want email released in a public records request. |
Bill Pay and Login: Customer Portal, Phone Pay and Auto Pay
Customer portal
Pay bills online, track usage, manage account details and set notifications.
Auto pay
Set up auto pay through the customer portal to simplify monthly bill payment.
Monthly bills
Seacoast customers are billed monthly for water and wastewater service.
20-day rule
Payment is required within 20 days from the bill date.
Open the official account portal
Use the Seacoast New Customer Portal page or go directly to myaccount.sua.com/sign-up.
Register or sign in
Register if you have not used the new portal. Confirm the service address, account number, email and phone are correct before adding a payment method.
Choose one-time payment or auto pay
Use one-time payment for a single bill. Use portal auto pay when you want recurring payment and account reminders.
Save proof
Keep the confirmation number, payment amount, date, time, account number and payment method until the account history shows the payment.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Customer portal login | Designed for online bill payments, water-usage tracking, account management and notifications. | Normal monthly users, high-bill review and auto pay setup. | Do not use outdated bill-pay bookmarks if the portal changed. |
Phone payment | Call 1-888-473-4611, available 24 hours a day, 7 days a week. | Fast payment when you cannot log in. | Only call the official number, not a caller demanding payment. |
Auto pay | Can be set up through the customer portal. | Customers who want recurring monthly payment. | Verify the payment method after any portal transition. |
Lobby payment/account help | Customer Service lobby Monday-Friday, 8:30 AM-5 PM. | Complex account issue, deposit, service setup, document help. | Phone assistance has a shorter window: 9 AM-4 PM. |
Financial assistance | Seacoast lists community agencies such as St. Vincent de Paul, Community Action, The Lord’s Place and Palm Beach County 211 resources. | Past-due or hardship situations. | Assistance availability depends on agency rules and funding. |
Official payment links:
Start, Stop, Move In or Move Out Service
Move in / individual service
- Use the online individual service application.
- Prepare service address and account-holder details.
- Have ID and occupancy/ownership details ready if requested.
- Deposit may be required before service is rendered.
- Turn off fixtures before activation to prevent damage.
Commercial / non-residential
- Use the commercial application or new non-residential service route.
- Confirm water, wastewater and reclaimed water needs.
- Coordinate with Engineering for new construction or service changes.
- Commercial deposits are not normally refunded before account termination.
Move out / final bill
- Give stop date and forwarding address.
- Ask how final meter read will be handled.
- Ask when final bill will be issued.
- Deposit is credited against final bill.
- Remaining refund should be returned after service is discontinued.
Service issue |
Official policy context |
Practical action |
|---|---|---|
Deposit before service | Water Service Policy says the Authority may require a deposit before rendering service. | Ask the exact deposit before move-in day. |
Single-family 5/8″ deposit | Schedule lists $170 water/sewer, $110 water only and $70 sewer only. | Use current bill/account class to confirm exact deposit. |
Single-family 1″ deposit | Schedule lists $420 water/sewer, $350 water only and $70 sewer only. | Larger meter increases deposit. |
Deposit interest | Policy says deposit interest is applied once per calendar year as a credit against account balance. | Check statement for deposit-interest credit. |
Residential deposit refund | After 25 months continuous service and satisfactory payment record, qualifying residential deposits may be credited to the bill. | Ask after 25 months if you meet payment-record rules. |
Final bill refund | On account closure, deposit is credited against final bill; remaining balance is returned promptly, no later than 15 days after service is discontinued. | Give a valid forwarding address. |
New construction | Engineering monitors new/existing water, sewer and reclaimed water projects in the service area. | Use Engineering forms before installing or changing service. |
2026 Rates, Base Charges, Sewer Charges and Deposits
Seacoast’s current policy documents and rate schedule are the best place to confirm the exact customer class, meter size and rate in effect. The water policy schedule lists monthly base facility charges by meter size and water gallonage rates; the sewer policy lists sewer base and gallonage details.
5/8″ water base
$29.68 listed in the Water Service Policy schedule.
Water 1,000-6,000 gal.
$2.38 per 1,000 gallons listed in the schedule.
Water over 7,000 gal.
$4.95 per 1,000 gallons listed in the schedule.
Sewer usage example
Sewer policy shows a $0.99 per 1,000 gallons example with usage caps for certain service types.
Water base facility charge |
Amount shown in policy schedule |
Plain-English note |
|---|---|---|
5/8″ meter | $29.68 | Common small residential meter base charge. |
1″ meter | $74.22 | Larger meter / higher fixed charge. |
1 1/2″ meter | $148.40 | Larger residential or non-residential context. |
2″ meter | $237.46 | High demand meter. |
3″ meter | $474.89 | Commercial or large account. |
4″ meter | $742.03 | Large commercial/institutional account. |
6″ compound/turbine | $1,484.06 | Very large service account. |
Water volume, 1,000-6,000 gallons | $2.38 per 1,000 gallons | Lower gallonage tier shown in schedule. |
Water volume, greater than 7,000 gallons | $4.95 per 1,000 gallons | Higher use tier shown in schedule. |
Deposit / sewer reference |
Amount or rule shown |
Use this to |
|---|---|---|
Single-family 5/8″ water & sewer deposit | $170 | Budget for common move-in deposit. |
Single-family 5/8″ water-only deposit | $110 | Water-only account deposit reference. |
Single-family 5/8″ sewer-only deposit | $70 | Sewer-only account deposit reference. |
Single-family 1″ water & sewer deposit | $420 | Larger meter deposit reference. |
Single-family 2″ water & sewer deposit | $1,750 | Large meter deposit reference. |
Non-residential sewer 5/8″ base | $40.81 | Compare non-residential sewer fixed cost. |
Non-residential sewer 1″ base | $102.02 | Check larger non-residential meter bills. |
Sewer-only multi-family example | $20.26 per unit per month in the policy example. | Understand flat/unit-based sewer-only calculation examples. |
Bill-check tip: before disputing a bill, identify whether the increase came from water base charge, water gallonage, wastewater/sewer charges, reclaimed water, deposit, late/payment issue, or a leak/high-usage month.
High Bill, Usage Spike, Leak Adjustment or Meter Question
Track usage
The customer portal is designed to let users track water usage and spot trends.
Check common leaks
Toilets, irrigation valves, hose bibs, pool fill, water softeners and private service lines can raise usage.
Leak adjustment form
Seacoast links a Leak Adjustment Form from Customer Service quick links.
Meter vs private line
Ask where Seacoast responsibility stops and private customer plumbing begins before hiring a plumber.
High-bill cause |
Fast check |
What to ask Seacoast |
|---|---|---|
Toilet leak | Listen for running water, use dye test, compare overnight usage. | Does my usage pattern look continuous? |
Irrigation leak | Check zones, sprinkler heads, soggy areas, valve boxes. | Did usage spike during irrigation days? |
Pool fill or autofill | Check pool autofill, hose use and evaporation refill. | Does the spike match the fill period? |
Private service line | Look for wet soil between meter and structure. | Where is the point of delivery/responsibility? |
Meter reading concern | Compare portal usage, bill usage and actual meter if safe/accessible. | Can the meter read/history be reviewed? |
Payment did not post | Check payment confirmation and date/time. | Is the payment credited to the correct account? |
Rate class or meter size | Review bill for meter size and service type. | Is my account class water/sewer/reclaimed/non-residential correct? |
Water Emergency, Breaks, Outages, Boil Alerts or Discolored Water
After-hours emergency
Call: 561-627-2900
Use for urgent water or wastewater service trouble outside normal Customer Service phone hours.
Boil-water alerts
Seacoast posts current advisories and rescissions on its Boil Water Alerts page.
Hydrant flushing
After flushing, cloudy or discolored water may clear after running the faucet for a few minutes.
Problem |
What to do |
Helpful details |
|---|---|---|
Water main break or street leak | Call 561-627-2900 with exact location. | Address, cross street, flow direction, pavement damage, time started. |
No water / low pressure | Call Seacoast and check whether neighbors are affected. | All fixtures or one fixture? property type? nearby work? |
Sewer backup | Stop using water if backup worsens and call for emergency routing. | Fixture affected, cleanout/manhole condition, wastewater exposure risk. |
Boil advisory | Open Seacoast Boil Water Alerts page and look for your address/street, advisory and rescission. | Use bottled/boiled water until rescission is posted for your affected area. |
Cloudy/white water after flushing | Run faucet a few minutes and watch whether air bubbles clear. | If not corrected, contact Customer Service. |
Yellow/discolored water after flushing | Run cold faucet as directed and avoid laundry until clear. | Report persistent discoloration. |
Scam call about shutoff | Hang up; do not pay the caller. | Call 561-627-2900 to verify. |
Water Quality, PFAS, Lead Service Lines and Treatment System
Water treatment
Seacoast’s water plant is a 30.5 MGD facility with nanofiltration, low-pressure reverse osmosis and local surficial aquifer blend water.
Distribution system
Seacoast delivers about 18 MGD and maintains nearly 500 miles of water mains, 3,600 fire hydrants and 2,000 backflow prevention devices.
No lead service lines
Seacoast’s Lead and Copper page states the Authority has no lead service lines.
Water-quality topic |
Official context |
Best user action |
|---|---|---|
Water Quality Report | Seacoast links both Water Quality Report and Western Service Area report from the Water page. | Open the report for your service area before making safety claims. |
Eastern Service PFAS | PFAS information says Eastern Service customers receive drinking water treated at Hood Road and the 2024 CCR sampling found no detectable PFAS. | Use PFAS PDF and CCR for current context. |
Western Service Area | Western Service Area includes Avenir, Ancient Tree, Carleton Oaks, Osprey Isles and Palm Beach Park of Commerce and receives water treated by Palm Beach County Water Utilities Department. | Use the Western Service Area CCR if your property is in those areas. |
Lead service lines | Seacoast says it has no lead service lines and provides a service-line material map. | Check the map if you receive a lead/copper notice or need property-specific material info. |
Laboratory support | Central Laboratory at Hood Road supports treatment facilities and quality-control monitoring of the distribution system. | Call Customer Service if you need water-quality routing. |
Flushable wipes | Seacoast warns that “flushable” wipes can clog sewer systems and plant pumps. | Do not flush wipes; use trash. |
Financial Utility Assistance, Lien Search and Real Estate Closings
Utility assistance
Seacoast lists Palm Beach County and local nonprofit resources that have submitted funds for Seacoast customers.
Call 211
Seacoast’s assistance PDF points Palm Beach County customers to dial 211 for information, available in three languages.
Lien search
Seacoast uses Orange Data, LLC for estoppel/lien requests and no longer responds directly to estoppel requests.
Assistance / closing issue |
Official detail |
Prepare |
|---|---|---|
St. Vincent de Paul | Seacoast assistance PDF lists 561-626-1873. | Current bill, account number, ID, hardship details. |
Community Action | Seacoast assistance PDF lists 561-355-4792. | Income and household documentation if requested. |
The Lord’s Place | Seacoast assistance PDF lists 561-494-0125. | Ask whether utility assistance is currently available. |
Senior utility help | PBC Utility Bill Assistance for seniors 55+ listed at 561-694-5435. | Age, income and bill documentation. |
Palm Beach County 211 | Dial 211 for information, available in three languages. | Ask for utility, housing and emergency financial help. |
Lien / estoppel request | Orange Data handles requests; Orange Data only reports liens issued by Seacoast. | Title company or closing agent should order early. |
Transfer of ownership | Clear title may require paying a Seacoast lien before transfer. | Do a full title/utility search, not only Orange Data’s Seacoast lien result. |
Local Notes: Palm Beach Gardens, Juno, Lake Park, North Palm Beach and PBC
Local issue |
Why it matters |
Best next step |
|---|---|---|
Palm Beach Gardens customers | Seacoast’s Hood Road office and treatment facilities are in Palm Beach Gardens. | Use Seacoast portal and phone numbers if your bill says Seacoast Utility Authority. |
North Palm Beach / Lake Park / Juno Beach | Board/jurisdiction pages identify these as participating jurisdictions. | Provider name on bill controls where to pay. |
Unincorporated Palm Beach County | Some properties are in Seacoast service area while others may be PBCWUD or another provider. | Use bill provider name before paying online. |
Western Service Area | Avenir, Ancient Tree, Carleton Oaks, Osprey Isles and Palm Beach Park of Commerce receive water treated by Palm Beach County Water Utilities. | Use the Western Service Area water-quality report. |
Reclaimed water | Seacoast is also a reclaimed water utility; reclaimed water rules may differ from potable water service. | Confirm whether your irrigation is potable, reclaimed or private system. |
Construction/development | Engineering handles plan review and monitoring for new/existing water, sewer and reclaimed water projects. | Submit property questionnaire/project documents before work. |
Flushable wipes | Wipes can clog sewer lines and plant pumps even if labeled flushable. | Do not flush wipes or hygiene products. |
Map: Seacoast Utility Authority Office
Location |
Address |
Use for |
|---|---|---|
Seacoast Utility Authority | 4200 Hood Road, Palm Beach Gardens, FL 33410-2174 | Customer Service, administration, board meetings, payments, service forms, public records and utility questions. |
Customer Service lobby | 4200 Hood Road | Monday-Friday, 8:30 AM-5 PM. |
Customer Service phone assistance | Call 561-627-2920 | Monday-Friday, 9 AM-4 PM. |
After-hours emergency / administration | Call 561-627-2900 | Emergency water/wastewater issue and scam verification. |
Seacoast Water Utility FAQ
What is the Seacoast Utility Authority customer service phone number?
Call Seacoast Customer Service phone assistance at 561-627-2920. Phone assistance is listed Monday through Friday, 9 AM to 4 PM.
What is the 24/7 Seacoast bill payment phone number?
Call 1-888-473-4611 to pay your Seacoast bill by phone 24 hours a day, 7 days a week.
What is the Seacoast after-hours emergency number?
Call 561-627-2900 for Administration and after-hours/emergency routing. Use it for urgent water or wastewater service trouble and to verify suspicious payment calls.
Where do I pay my Seacoast water bill online?
Use the official Seacoast customer portal at myaccount.sua.com or start from the New Customer Portal page on SUA.com. The portal supports online payment, usage tracking, account management and notifications.
When is my Seacoast utility bill due?
Seacoast bills customers monthly for water and wastewater service. Utility bills are due when rendered, and payment is required within 20 days from the bill date.
Where is the Seacoast Utility Authority office?
The main office is at 4200 Hood Road, Palm Beach Gardens, FL 33410-2174. The Customer Service lobby is open Monday through Friday, 8:30 AM to 5 PM.
What areas does Seacoast Utility Authority serve?
Official Seacoast pages describe service in northern Palm Beach County, including Palm Beach Gardens, North Palm Beach, Lake Park, Juno Beach and portions of unincorporated Palm Beach County.
How much is a common residential deposit?
The Water Service Policy schedule lists a 5/8-inch single-family customer deposit of $170 for water and sewer, $110 for water only and $70 for sewer only. Confirm your exact amount with Customer Service because meter size and service type matter.
What should I do during a boil-water advisory?
Open Seacoast’s Boil Water Alerts page and check whether your street/address is listed. Use bottled or properly boiled water until the advisory has been rescinded for your affected area.
Will Seacoast call me demanding payment?
Seacoast warns that staff will not call you for payment. If a caller appears to be from Seacoast and asks for payment, hang up and call 561-627-2900 to verify.
30-Second Seacoast Water Checklist
Pay/Login: use myaccount.sua.com or SUA.com customer portal → verify account/service address → pay or set auto pay → save confirmation.
Call: Customer Service 561-627-2920; 24/7 bill payment 1-888-473-4611; Administration/after-hours emergency 561-627-2900.
Visit: 4200 Hood Road, Palm Beach Gardens, FL 33410-2174; lobby Monday-Friday 8:30 AM-5 PM.
Due date: bills are due when rendered; payment is required within 20 days from bill date.
Move service: use online individual/commercial application, confirm deposit, and give forwarding address for move-out/final bill.
Emergency/quality: check Boil Water Alerts after outages and use water-quality/PFAS reports for your service area.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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