Tempe Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Tempe utility desk. It separates bill pay from water leak reporting, explains the Paymentus and WaterSmart portals, lists the right phone numbers, shows current water and wastewater rate basics, and gives clear next steps for service setup, high bills, payment plans, delinquency and water-quality questions.
Start Here: Choose the Correct Tempe Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay Tempe utility bill online |
Municipal utility bill account number, mailing ZIP code, payment method. |
City page says online credit card payment has no charge. |
|
Pay by phone |
Account number and payment method. |
Visa, MasterCard, American Express and Discover credit/debit cards are listed. |
|
Create online account |
Use the Pay button / online payment system |
Municipal Utility Bill Account number and Mailing Zip Code. |
If registration fails, call 480-350-8361 or email customerservices@tempe.gov. |
Billing, deposits, payment arrangement, due balance |
Customer Services: 480-350-8361 |
Bill copy, account number, service address, payment receipt if already paid. |
Customer Services handles utility billing for water, sewer and solid waste services. |
Start, transfer or stop water/sewer/solid waste |
Start / Stop / Transfer Service or call 480-350-8361 |
Service address, move date, renter/owner status, lease or title/escrow details. |
Start/transfer needs minimum 24 hours advance notice; stop service needs at least one business day before close date. |
Report water leak or main break |
Exact location, cross street, leak type, time started and safety risk. |
Do not use the bill-pay portal to report active leaks. |
|
Report water waste, hydrant leak or irrigation leak |
Tempe 311: 480-350-4311 or service request |
Address, photos if safe, date/time and description. |
Tempe 311 is for non-emergency city service requests. |
Track high use or possible leak |
Utility account access, property details and alert preferences. |
Tempe bills in hundreds of gallons; add two zeroes to billing-cycle HGAL numbers to estimate gallons. |
Fast warning: if the account is close to shutoff, call Customer Services before relying on drop box, mail or delayed payment. Tempe says service can discontinue when payment is 50 days past due.
Official Tempe Utility Phone, Address, Hours and Mail Routes
Customer Services
Phone: 480-350-8361
Email: customerservices@tempe.gov
Use for: billing, account setup, payment plans, deposit payment, service transfer, mailed bill and payment posting questions.
Customer Services location
20 E. Sixth St., First Floor
Tempe, AZ 85281
Northeast corner of Mill Avenue and Sixth Street, just west of City Hall.
Hours: Monday-Friday, 7:00 AM-5:00 PM, except city holidays.
Payment mail / SurePay mail
Mail payments:
City of Tempe – Customer Services
P.O. Box 52166
Phoenix, AZ 85072-2166
SurePay form mail:
City of Tempe Customer Services Division
P.O. Box 5002
Tempe, AZ 85280-5002
Contact / office |
Official detail |
Use for |
|---|---|---|
Customer Services |
480-350-8361 or customerservices@tempe.gov |
Utility bill, payment, account number, deposit, payment plan, start/stop/transfer. |
Water leaks / main breaks |
480-350-2837 |
Active water leak, main break or urgent water delivery issue. |
Tempe 311 |
480-350-4311 |
Non-emergency water waste, hydrant leak, irrigation leak and general city requests. |
Water Conservation |
480-350-8351 or conservation@tempe.gov |
WaterSmart consultation, rebates, leak consultation, conservation questions. |
Relay / TTY |
TTY 480-350-8400 or 7-1-1 relay |
Accessibility support for relay service users. |
City Hall general listing |
31 E. 5th St., Tempe, AZ 85281; general phone 480-350-4311 |
City Hall reference; use 20 E. Sixth St. for Customer Services billing office. |
Service identity: this article is for City of Tempe, Arizona utility billing and Tempe Water Utilities. It is not for Temple, Texas; Tampa, Florida; or private apartment utility billing companies.
Pay Bill or Log In: Paymentus, SurePay, Phone, Mail and Drop Box
Online payment
Pay any time online. City page says there is no charge for credit card payments.
SurePay
Automatic checking account withdrawal.
Mail SurePay application with voided check to P.O. Box 5002, Tempe, AZ 85280-5002.
Drop boxes
Pyle Adult Recreation Center, 655 E. Southern Ave.
5440 S. McClintock Dr.
Confirm the account is City of Tempe
Check the bill header, account number, service address and mailing ZIP code. Apartment billing statements or HOA bills may use different systems.
Use online login for account control
When creating an account, have the Municipal Utility Bill Account number and Mailing Zip Code ready. If login or registration fails, call 480-350-8361 or email customerservices@tempe.gov.
Choose the right payment speed
Online or phone payment is best when timing matters. Mail and drop box are better for routine bills with enough time before the due date.
Save proof
Keep the confirmation number, date, amount, account number, service address, payment method and screenshot until the payment appears correctly on the account.
Payment method |
Official detail |
Best for |
Warning |
|---|---|---|---|
Online Paymentus |
City lists online payment available any time and says there is no charge for credit card payments. |
Fast online payment and account setup. |
Use official Paymentus link from Tempe.gov, not a search ad. |
Phone payment |
Call 480-350-8361. Visa, MasterCard, American Express and Discover credit/debit cards are listed. |
Customers who prefer phone route or need help. |
Ask for confirmation number before hanging up. |
SurePay automatic withdrawal |
Monthly utility statement paid by automatic checking account withdrawal after form processing. |
No-manual-payment recurring route. |
Keep paying normally until SurePay is active. |
Mail |
Include bottom portion of bill and mail to City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166. |
Non-urgent check/money-order payment. |
Mail is risky near a delinquency or suspension deadline. |
Drop box |
Drop boxes are listed at 655 E. Southern Avenue and 5440 S. McClintock Drive. |
After-hours non-urgent payment. |
Use account number and avoid cash unless the City specifically permits it at that location. |
Payment plan |
Call 480-350-8361 immediately if you need help keeping the account current. |
Past-due bill or temporary hardship. |
Call before service interruption and get the arrangement details in writing if possible. |
Start, Transfer or Stop Tempe Water, Sewer and Solid Waste Service
Start or transfer
- Call Customer Services at 480-350-8361.
- Minimum 24 hours advance notice is required for service changes.
- Use Monday-Friday, 7:00 AM-5:00 PM, except city holidays.
- Renter lease copies can be emailed to customerservices@tempe.gov.
- Call 480-350-8361 to pay required deposits online.
Residential renter
- Copy of lease required.
- $150 refundable deposit listed for residential renters.
- $30 plus tax administrative turn-on fee listed to establish an account.
- Deposit is applied back after 12 consecutive timely payments or when the account is closed, whichever comes first.
Homeowner / stop service
- Provide property address, mailing address, phone, account holder name, title company and escrow number if applicable.
- Homeowners with title company and escrow number are not charged deposit unless prior delinquent history applies.
- Stop-service requests must be made at least one business day before requested close date.
- There is no fee to terminate service.
Situation |
Tempe rule / requirement |
What to ask |
|---|---|---|
Residential renter starting service |
Lease copy, $150 refundable deposit and $30 plus tax administrative turn-on fee are listed. |
“Can I email the lease before signing up, and how do I pay the deposit online?” |
Homeowner starting service |
Provide address, mailing address, phone, account holder name and applicable title company/escrow details. |
“Will a deposit be waived based on title company and escrow number?” |
Prior delinquent history |
A $150 refundable deposit may be required for homeowners with prior delinquent account history. |
“Is any old balance or deposit blocking service setup?” |
Commercial customer |
Commercial customers without title-company route may pay $300 or double the average bill for the property, whichever is higher. |
“What deposit and documents apply to this commercial property?” |
Construction meter |
Construction meter application deposit is listed at $850 added to first bill; contact CMMS at 480-350-2837 the next business day to schedule installation. |
“Which installation date and deposit rule applies to this construction meter?” |
Stop service |
Call at least one business day before the requested close date and provide forwarding address. |
“What is my final bill date and where will final credits or refunds be mailed?” |
Late Bill, Service Suspension, Returned Check and Reinstatement
Past-due fee timing
Tempe lists a 1% delinquency fee on amounts past due one day after the due date.
Suspension notice
A $15 plus tax delinquency fee is assessed on any past-due balance 36 days after the due date and a Service Suspension Notice is mailed.
Discontinuance
Service will discontinue when payment is 50 days past due. Call 480-350-8361 to pay or arrange before interruption.
Issue |
Official detail |
Customer action |
|---|---|---|
Meter tampering |
Only an authorized City of Tempe employee may reconnect a meter turned off for non-payment or related event. Unauthorized reactivation carries a $100 plus tax meter tampering fee. |
Do not turn the meter back on yourself. |
Returned check |
Returned check fee is $25 plus tax. Payment for a returned check must be cash, cashier’s check, credit card or money order. |
Use guaranteed funds if a returned payment caused the issue. |
Returned check on deposit or delinquent account |
Service may be discontinued without further notice if returned check was for deposit or delinquent account with Service Suspension Notice. |
Call immediately and ask what full amount is required to reinstate. |
Reinstatement |
If service is discontinued for delinquency or returned checks, once paid, account may be reinstated the next business day. Reconnection fee is $30; additional fees may apply. |
Ask for required amount, next-business-day timing and any additional fee. |
2026 Water, Wastewater, Stormwater and Solid Waste Rate Basics
Common water base
5/8-inch meter water fixed monthly service charge: $13.43.
Water tier starts
Single-family Tier 1: 0-8,000 gallons at $3.51 per 1,000 gallons.
Common wastewater base
5/8-inch wastewater fixed monthly service charge: $11.94.
Stormwater fee
Stormwater/environmental fee: $3.00 per month per account.
Rate item |
Current posted detail |
Why it matters |
|---|---|---|
Water fixed monthly service charge |
5/8-inch $13.43; 3/4-inch $15.10; 1-inch $22.31; 1.5-inch $46.45; 2-inch $88.13; 3-inch $132.03; 4-inch $308.19; 6-inch $888.39; 8-inch $1,378.07; 10-inch $2,063.21. |
Meter size controls the fixed water base charge. |
Single-family water volume tiers |
0-8,000 gallons $3.51; 8,001-16,000 $5.74; 16,001-36,000 $7.35; 36,001+ $8.75 per 1,000 gallons. |
Outdoor watering, pools and leaks can move use into higher tiers. |
Other water classifications |
Multi-family $3.92; Commercial $4.47; Construction $5.35; Industrial $4.40; Landscaping $5.96 per 1,000 gallons. |
Non-residential customers should not compare directly with single-family tiers. |
Wastewater fixed monthly service charge |
5/8-inch $11.94; 3/4-inch $13.69; 1-inch $21.08; 1.5-inch $45.99; 2-inch $89.02; 3-inch $134.36; 4-inch $316.13; 6-inch $914.98; 8-inch $1,420.32; 10-inch $2,127.48. |
Meter size also affects wastewater fixed charge. |
Wastewater volume rates |
Single Family Residential $2.72; Multi-family $3.57; Commercial Low $3.88; Commercial High $6.01 per 1,000 gallons. |
Wastewater is a separate line from drinking-water volume. |
Single-family wastewater calculation |
Calculated at 80% of three-month winter average water usage from January-March billing statements, capped at 12,000 gallons. |
Winter use can affect sewer charges for the year. |
New residential sewer assumption |
New residential customers assume monthly winter average water consumption of 10,000 gallons until actual winter average is available. |
Ask after enough billing history if the charge seems high. |
Solid waste residential example |
96-gallon or shared 300-gallon garbage with 96-gallon recycling: $34.51; 65-gallon garbage with 96-gallon recycling: $31.28; 48-gallon garbage with 96-gallon recycling: $29.50. |
The utility bill may include solid waste, not only water and sewer. |
Winter sewer tip: reduce unnecessary water use during January-March billing months, repair leaks quickly, and avoid avoidable irrigation during the wastewater averaging period. New residential customers should ask Customer Services how the default 10,000-gallon winter average affects their bill.
High Bill, WaterSmart Alerts and Leak Detection
WaterSmart alerts
WaterSmart can send leak, daily-use, bill-forecast and unplanned-use notifications through email, text and voice message.
Meter test
Turn off all water inside and outside, open the meter lid carefully, flip up the meter-face cap and compare the red dial or meter numbers for movement.
Tempe-specific leak spots
Tempe’s leak guide highlights pool auto-fill, irrigation systems, home/service line leaks and continuous use alerts as common review points.
High-bill check |
What to do |
Why it matters |
|---|---|---|
WaterSmart usage |
Review hourly/daily use, high-use alerts, bill-forecast notices and continuous-use alerts. |
Shows whether the increase was one-day use, irrigation, continuous leak or seasonal change. |
HGAL conversion |
Tempe bills in hundreds of gallons; add two zeroes to HGAL usage to estimate gallons. |
Prevents underestimating total water used. |
Meter location |
Tempe says the meter is typically in front of the home near the street with a metal or black plastic lid. |
Take photos before and after waiting at least one minute. |
Bees in meter box |
If bees are flying in or out of the meter lid, stop and call Customer Services at 480-350-8361. |
Do not open a dangerous meter box. |
Pool auto-fill |
If continuous use is detected, check pool shutoff; pool auto-fill is noted as a common leak location in Tempe. |
Auto-fill may hide evaporation or leak problems. |
Irrigation system |
Turn off irrigation isolation valve and recheck the meter red dial. |
If dial stops, the leak is likely somewhere in the irrigation system. |
Home/service line |
Turn off the home shutoff valve and recheck the meter. If the red dial continues to spin, leak may be in the service line. |
Service-line leaks usually require a professional repair. |
Leak consultation |
Call 480-350-8351 or email conservation@tempe.gov with name, service address, account number if available and leak description. |
Water Conservation can provide next steps for a leak consultation. |
Need Help Paying? Payment Plans and Local Assistance
Call before interruption
Tempe says customers needing account-current help should call 480-350-8361 immediately so representatives can try to help arrange a payment plan.
Resource navigators
Tempe resource navigators can help with needs such as rental and utility assistance, childcare, food/hygiene items and state applications.
Phone: 480-858-2021
Email: resources@tempe.gov
Low-income water resources
Tempe’s low-income resource page lists payment plans, TCAA utility help, 2-1-1, Maricopa County resources, leak repair resources and conservation assistance.
Need |
Route |
What to ask |
|---|---|---|
Payment plan |
Call Customer Services at 480-350-8361. |
“What payment plan amount and due dates keep service active?” |
Utility assistance |
Tempe resource navigators: 480-858-2021 or resources@tempe.gov. |
“Can you screen me for rental, utility, food, hygiene or SNAP application help?” |
TCAA emergency help |
Tempe Community Action Agency route listed on low-income resources page. |
“Can I apply for emergency rent, mortgage or utility payment assistance?” |
Emergency home repair |
Housing Services, 480-350-8950, for eligible low/moderate-income homeowners. |
“Does plumbing leak repair qualify under emergency home repair?” |
Spanish assistance |
Numbers listed include 480-350-8961 or 480-858-2154. |
“Necesito ayuda en español con recursos de servicios públicos.” |
Water Quality, Source Water, Taste/Odor, Chlorine and Fluoride
Water sources
Tempe’s water supply includes Salt River Project surface water, Central Arizona Project Colorado River water and groundwater wells.
Treatment plants
Tempe’s FAQ says most potable water is produced at Johnny G. Martinez Treatment Plant and South Tempe Water Treatment Plant.
Quality report
Tempe publishes Annual Water Quality Reports / Consumer Confidence Reports with source-water and drinking-water quality information.
Concern |
Official Tempe explanation |
Customer action |
|---|---|---|
Water source changes |
Tempe says water characteristics fluctuate based on blends of SRP, CAP and groundwater supplied to treatment plants. |
Check the latest Annual Water Quality Report before making safety assumptions. |
Chlorine |
Tempe uses ultraviolet disinfection and sodium hypochlorite; water leaving treatment plants contains about 1 mg/L free residual chlorine. |
Describe whether taste/odor is hot/cold and one tap/all taps if reporting. |
Fluoride |
Fluoride occurs naturally around 0.2-0.4 ppm, and Tempe adds fluoride to reach 0.7 ppm. |
Use water quality FAQ/report for current values and context. |
Earthy or musty odor |
Seasonal algae by-products such as MIB and Geosmin can cause earthy/musty taste or smell; Tempe uses activated carbon to reduce it. |
Report persistent issues and note date, time and tap location. |
Rotten egg odor |
Rotten egg-like odors may come from dried P-traps or sewer gases rather than tap water. |
Fill a clean glass with cool water and walk away from the drain before checking odor. |
Hard water |
Hard water is common in Arizona; water hardness has no primary or secondary EPA drinking-water standard. |
Use current water quality report values for dishwasher or water-softener settings. |
Lead precautions |
Tempe says it banned lead solder and lead pipes for construction in May 1988 and advises flushing cold-water tap after periods of non-use. |
Use cold water for drinking/cooking after flushing, especially in older plumbing. |
Water Distribution, Wastewater Collection and Non-Billing Field Issues
Water Distribution
- Maintains and repairs the water delivery system serving Tempe residents, businesses and industries.
- For water service questions, call 480-350-2837.
- For water billing issues, call 480-350-8361.
- Report fire hydrant leaks, irrigation leaks and water waste through Tempe 311.
Wastewater Collection
- Maintains and repairs the sanitary sewer collection system.
- For sewage backup, avoid contact and stop using fixtures.
- For sewer odor, manhole or wastewater concern, use Tempe 311 or city routing.
- Do not pour fats, oils, grease, wipes or hygiene products into drains.
Conservation, Rebates, Water Waste and 811 Before Digging
Water consultation
Tempe residents may request consultation help for leak detection, irrigation controller settings and causes of higher-than-expected utility bills.
Rebates
Tempe lists water conservation rebates for high-efficiency toilets, smart watering controllers, desert plants and more.
Water waste
Tempe investigates water waste reports through Tempe 311 using notifications, education and consultations.
Task |
Best route |
Tip |
|---|---|---|
Water conservation question |
conservation@tempe.gov or 480-350-8351. |
Include account number, service address and what changed on the bill. |
Leak consultation |
Call 480-350-8351 or email conservation@tempe.gov. |
Leave first/last name, service address, account number if available and leak description. |
Water waste report |
Tempe 311 at 480-350-4311. |
Give address, photos if safe, time and repeated pattern. |
Rebate check |
Tempe Water Conservation rebates page. |
Confirm requirements before buying equipment or removing landscape. |
Before digging |
Arizona 811. |
Use before fence posts, irrigation repair, trees, trenching or service-line work. |
Map: Tempe Customer Services and City Hall Area
Use this map for the Customer Services area near 20 E. Sixth St., First Floor, just west of City Hall. For billing deadlines, call 480-350-8361; for active water leaks or main breaks, call 480-350-2837.
Route |
Address / link |
Use for |
|---|---|---|
Customer Services |
20 E. Sixth St., First Floor, Tempe, AZ 85281 |
Utility billing, account help, deposits, payment plans and service setup. |
City Hall reference |
31 E. 5th St., Tempe, AZ 85281 |
General City Hall location; Customer Services is nearby on Sixth Street. |
Payment mail |
City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166 |
Mail bill payments with bottom bill portion. |
SurePay mail |
City of Tempe Customer Services Division, P.O. Box 5002, Tempe, AZ 85280-5002 |
Automatic checking withdrawal application and voided check. |
Paymentus online |
Online utility bill payment. |
|
WaterSmart |
Usage, alerts, leak notifications and conservation tracking. |
Tempe Water Utilities FAQ
How do I pay my Tempe water utility bill online?
Use the official City of Tempe online payment route through Paymentus. Have your Municipal Utility Bill Account number and Mailing Zip Code ready when registering or paying.
What is the Tempe utility billing phone number?
Call Customer Services at 480-350-8361 for utility billing, payments, deposits, payment plans, start/stop/transfer service and account questions.
What number do I call for a Tempe water leak or main break?
Call 480-350-2837 for water leaks or main breaks. For water waste, hydrant leaks and irrigation leaks, call Tempe 311 at 480-350-4311 or submit a service request.
Where is Tempe Customer Services located?
Customer Services is at 20 E. Sixth St., First Floor, near Mill Avenue and Sixth Street, just west of City Hall. Hours are Monday through Friday, 7:00 AM to 5:00 PM, except city holidays.
Where do I mail a Tempe utility bill payment?
Mail payments with the bottom portion of your bill to City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166.
How do I start, transfer or stop Tempe water service?
Call 480-350-8361. Start or transfer service requires at least 24 hours advance notice. Stop-service requests must be made at least one business day before the requested close date.
What deposit does Tempe require for residential renters?
Tempe lists a $150 refundable deposit for residential renters starting service, plus a $30 plus tax administrative turn-on fee to establish an account.
Why is my Tempe water bill high?
Common causes include irrigation, pool auto-fill, toilets, service-line leaks, seasonal water use, winter wastewater averaging, prior balance, rate changes or solid-waste charges. Use WaterSmart and the meter red-dial leak test to narrow the cause.
What is WaterSmart for Tempe customers?
WaterSmart lets customers monitor water use and receive leak, high-use, bill-forecast and unplanned-use notifications by email, text message or voice message.
Is this the official Tempe Water Utilities website?
No. This is an independent informational guide. Use official City of Tempe pages, Paymentus, WaterSmart, your bill, 480-350-8361 and 480-350-2837 to verify live balance, payment posting, service status, rates and emergency instructions.
30-Second Tempe Utility Checklist
Pay/login: Paymentus → Municipal Utility Bill Account number → Mailing Zip Code → save confirmation.
Billing/account: 480-350-8361 or customerservices@tempe.gov.
Water leak/main break: 480-350-2837.
Non-emergency water waste/hydrant/irrigation leak: Tempe 311 at 480-350-4311.
Office: 20 E. Sixth St., First Floor, Tempe, AZ 85281; Monday-Friday 7:00 AM-5:00 PM.
Mail payment: City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166.
High bill: check WaterSmart alerts, HGAL conversion, meter red dial, pool auto-fill, irrigation, toilets and winter wastewater averaging.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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