Whitehouse Water Utilities 2026: Bill Pay, Login & Phone

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Whitehouse, Texas • water bill pay • login • utility phone • emergency help

Whitehouse Water Utilities Help Desk: Pay, Login, Start Service or Report Water Trouble

Use this guide when you need to pay a City of Whitehouse water bill, find the utility login, check the due date, avoid a late or disconnect charge, sign up for e-billing or bank draft, start or stop service, contact the Utilities Department, or find the correct emergency number after hours.

The City of Whitehouse provides water and sewer service, bills utility customers monthly, and routes customer-service requests through the Utilities Department at 101 A Bascom Road.

Pay / Login Online Call 903-510-7500 Emergency 903-245-8274 Office & Map

Start Here: What Do You Need to Do?

Office101 A Bascom Road
HoursMon-Fri 8:30 AM-4:30 PM
Emergency903-245-8274
Customer task
Best official route
Have ready
Critical 2026 detail
Pay Whitehouse water bill online
City of Whitehouse Municipal Online Payments
Account number, payment method, bill amount, email if registering.
Payments made after 4:30 p.m. are credited the next business day.
Quick Pay without login
Quick Pay
Account number with all dashes and last payment amount.
The portal example format is 01-0101-01. Include dashes.
Create login / manage account
Sign in or register through Municipal Online Payments.
Email, username/password, account number, recent bill.
Login lets you view details, manage single or multiple accounts, use multi-bill pay and e-Billing.
Sign up for e-billing or notices
Create an online account, then select e-billing, e-late notice or late/disconnect notice service from the menu.
Online account login and utility account information.
Use notices as a backup, not a replacement for checking the due date.
Pay in person / drop slot / drive-thru
Utilities office at 101 A Bascom Road, Whitehouse, TX 75791.
Bill stub, account number, payment method.
Due-date cutoff is close of business at 4:30 p.m.
Mail payment
City of Whitehouse Utilities, P.O. Box 776, Whitehouse, TX 75791.
Check/money order and payment stub or account number.
Postmark dates are not accepted as payment date.
Start service
Use the Utility Account Application / Water Service Application or contact Utility Billing.
Application, service address, customer ID details, deposit/payment, contact information.
New-resident guide says to complete the water service application and return it to City Hall.
Stop service / move out
Submit written disconnect request using the Utility Account Disconnect Form.
Account number, disconnect date, forwarding address, contact details.
Disconnect requests must be in writing. Deposit refund processing may take about 30 days.
Water/sewer emergency
Call 903-245-8274.
Exact location, issue type, callback number, safety concern.
Use emergency phone for water/sewer emergencies outside normal business hours.

Fast due-date rule: Whitehouse water bills are due by the 10th of the month by close of business at 4:30 p.m. If the 10th is near, use a payment route that posts in time and call Utility Billing before relying on mail, bank bill pay or after-hours drop-off.

Official Whitehouse Utilities Phone, Address, Email and Hours

☎️

Utilities Department

Physical address:
101 A Bascom Road
Whitehouse, TX 75791

Phone: 903-510-7500, Option #1
Fax: 903-510-7501
Email: water@whitehousetx.org

🚨

Emergency Service

Emergency phone: 903-245-8274

Use this for water or sewer emergencies when the issue cannot wait for normal business hours.

🧾

Utility Billing Contact

Utility Billing Administrator: Kristin Sanford

Direct phone listed: 903-510-7505

Office hours: Monday-Friday, 8:30 a.m.-4:30 p.m.; closed Saturday and Sunday.

Need
Use this route
Best wording when you call
Balance, payment, due date or online login
903-510-7500, Option 1
“I need help with my utility account balance/payment/login for [service address].”
Utility billing administrator
903-510-7505
“I need Utility Billing help with [deposit/final bill/late notice/account issue].”
After-hours water/sewer emergency
903-245-8274
“This is a water/sewer emergency at [location]. The issue is [main break/sewer backup/no water].”
Public Works / water supply and wastewater operations
903-510-7509
“I have a Public Works question about water quality, service lines or system operations.”
Non-emergency message
Contact form and Utilities option
Use only for non-urgent issues; the form says it is not continually monitored and should not be used for emergency requests.
Disaster updates
903-510-7500, Option 9
The welcome guide lists Option 9 for disaster updates.

Official contact links:

Utilities Department Contact Form Public Works Call City

Pay or Login: Whitehouse Online Utility Billing Steps

Quick Pay

Use Quick Pay when you only need to pay and do not want to sign in.

Account login

Register to view account details, manage one or multiple utility accounts and use e-Billing.

4:30 p.m. posting rule

Payments made after 4:30 p.m. credit the next business day.

No postmark protection

Whitehouse says postmark dates are not accepted as payment date.

Open the official payment page

Go to City of Whitehouse Utility Billing. Confirm the page says “City of Whitehouse” and “Utility Billing.”

Choose Quick Pay or Sign In

Quick Pay is for one bill payment. Sign In/Register is better if you want account details, e-Billing, notices, multiple accounts or future login access.

Enter account details exactly

For Quick Pay, enter the account number with all dashes and the last payment amount. The portal example shows a format like 01-0101-01.

Save confirmation before leaving

Save the payment confirmation, amount, date and account number. If paid after 4:30 p.m. near the due date, call Utility Billing to confirm next-business-day posting.

Payment / account option
How it works
Best use
Mistake to avoid
Quick Pay
Find bill with account number and last payment amount; no login necessary.
Fast one-time payment.
Leaving out dashes in the account number.
Sign In / Register
Create account to view details, manage single and multi-accounts, use multi-bill pay and e-Billing.
Homeowners, landlords, multi-account users and paperless billing.
Waiting until a disconnect deadline to solve login issues.
E-billing / e-late notices
Create online account, then select services from the account menu.
Customers who want email notice backup.
Assuming email notice replaces the printed due date or account responsibility.
Automatic bank draft
Submit Bank Draft Authorization Form through the City’s utility document route.
Recurring payment from bank account.
Returned drafts may cause disconnection and reconnect fee.
In-person / drive-thru / drop slot
Pay through City Hall/Utilities office routes during or after office hours as available.
Local customers who need a physical payment route.
Missing the 4:30 p.m. cutoff on the 10th.
Mail
Mail to P.O. Box 776, Whitehouse, TX 75791.
Routine bills with enough time before due date.
Relying on postmark. City says postmark dates are not accepted.
Payment script: “I’m paying Whitehouse utility account [account number] for [service address]. The due date is [date]. If I pay by [online/drop slot/mail/bank draft], will it post before 4:30 p.m. and stop any late or disconnect action?”

Due Date, Late Fee, Disconnect Timing and $50 Service Charge

Meter read

Water meters are read mid-month, approximately the 15th.

Bill mailed

Bills are mailed by the last working day of the month.

Due date

Payment is due by the 10th by close of business at 4:30 p.m.

Late fee

After due date, late fee is $15 or 10% of billed services, whichever is greater.

Billing event
Official rule
What customer should do
Meter reading
Read around the 15th of each month.
Check usage before the next bill if you suspect a leak.
Bill mailing
Mailed by the last working day of the month.
Register online if mail delays cause missed due dates.
Due date
Due by the 10th at close of business, 4:30 p.m.
Pay before 4:30 p.m. if using same-day posting logic.
Late fee
$15 or 10% of billed services, whichever is greater.
Do not wait until the 20th to pay; the late fee starts after the 10th.
Disconnect window
Customer has approximately until the 20th of the month to pay before water is disconnected.
Call Utility Billing before the 20th if payment is uncertain.
$50 service charge
Applied whether or not utility service has been disconnected.
Pay before the service-charge stage. Walnut Grove Water sewer customers are also listed as subject to the charge.
Returned check or draft
Fee charged; returned payment may cause disconnection and reconnect fee.
Confirm bank funds and call immediately if a draft/check fails.
Mail timing
Postmark not accepted as date of payment.
Use online, in-person or verified same-day route near due date.

Do not confuse the dates: the 10th is the due date. The 20th is the approximate final window before disconnection. Paying after the 10th can still trigger the late fee, and the $50 service charge can apply whether service is physically disconnected or not.

Start, Transfer, Disconnect or Update Utility Service

Start service

  • Complete the Utility Account Application / Water Service Application.
  • Return the application to City Hall / Utilities.
  • Prepare service address and customer contact details.
  • Ask whether deposit, ID, lease or ownership proof is required.

Transfer service

  • Use the Utility Account Transfer Form route.
  • Provide old and new Whitehouse service addresses.
  • Give transfer date and contact phone number.
  • Confirm whether both accounts overlap and how the bill is calculated.

Disconnect service

  • All disconnect requests must be in writing.
  • Use the Utility Account Disconnect Form.
  • Provide forwarding address for final bill/refund.
  • Allow about 30 days for refund processing.
Form / request
Use for
What to check before submitting
Utility Account Application
Starting a new water/sewer account with the City of Whitehouse.
Ask about required deposit, ID, connection date and whether documents must be submitted in person.
Utility Account Transfer Form
Moving from one Whitehouse service address to another.
Confirm final read at old address and start date at new address.
Utility Account Disconnect Form
Stopping service and requesting final bill processing.
Must be written; provide forwarding address.
Bank Draft Authorization Form
Recurring bank draft payment.
Keep paying manually until Utility Billing confirms draft is active.
Leak Adjustment Form
Request review after qualifying water leak or unusual usage.
Prepare repair receipt, date found, date fixed, photos if helpful and usage history.
Fee Waiver Application
Request utility-related fee waiver when allowed by city policy.
Ask Utility Billing what facts and documents are required before submitting.
Request for Disclosure – Utility Dept
Customer confidentiality / disclosure request route.
Texas utility privacy rules may affect what information can be released.

Deposit note: the City utility page states that of a $200 payment, $50 is non-refundable connection fees and $150 is refundable deposit applied to the final bill. Any remaining refund is sent to the forwarding address you provide.

Official utility document links:

Utility Documents Utility Account Application Transfer Form Bank Draft Form

Current Water, Sewer and Solid Waste Rate Checks

Use the newest ordinance before estimating a bill: the City’s recent ordinance list includes “25-0923-04 Utility Rates,” and the Utilities page links the current water-rate ordinance. Because utility rates can change by ordinance, verify the current PDF before publishing a precise bill estimate.

Rate item
Officially visible detail
How to use it
Water minimum charge
Rate ordinance lists minimum monthly water-use charge by meter size.
Check your meter size first; the minimum may apply before usage tiers.
Residential water volume
Current ordinance search result shows first 2,000 gallons included in minimum; later tiers use per-1,000-gallon charges.
Compare gallons used to tier thresholds.
Wastewater
Search result for the current utility-rate ordinance shows sanitary sewer charges and residential wastewater cap language.
Check whether you are city sewer or Walnut Grove Water sewer-only billing.
Solid waste
Current utility-rate ordinance includes solid waste collection rates.
Remember trash service is included on the monthly water bill for city customers.
Late fee
$15 or 10% of billed services, whichever is greater.
Late fee is not the same as the $50 service charge.
Service charge
$50 applied whether or not utility service has been disconnected.
Call before the disconnect/service-charge stage if payment is delayed.
Returned check/draft
Fee charged; returned payment can lead to disconnect and reconnect fee.
Confirm payment cleared if using bank draft or check.
Current Water Rates Link Recent Ordinances Verify Current Rate

High Bill, Leak Adjustment and Meter Timing Checklist

Know the read cycle

Meters are read around the 15th. A leak before the read can show up on the bill mailed at month-end.

Use the leak form

The City lists a Leak Adjustment Form in Utility Documents.

Do not ignore sewer impact

Higher water usage can affect sewer and billed services depending on rate structure and customer type.

Check
How to do it
Why it matters
Compare current bill to prior months
Register online to view details or keep printed bills.
A sudden jump can show leak, irrigation, guests, pool fill or incorrect read.
Check toilets
Add dye/food coloring to tank; do not flush; check bowl after 15 minutes.
Silent toilet leaks are a common cause of high water bills.
Check outside spigots and irrigation
Walk property for wet areas, running hose bibs, irrigation overspray or broken heads.
Outdoor leaks may not be heard inside the home.
Check timing against meter read
Ask if usage was captured around the 15th read.
Helps explain why a repaired leak still appears on a later bill.
Document repairs
Save plumber invoice, parts receipt, photos and repair date.
Needed for a strong leak-adjustment request.
Call before due date
Call 903-510-7500 Option 1 if the high bill may be late.
Late fee and service charge rules still matter while review is pending.
High-bill script: “My account is [account number]. My current usage/bill is much higher than usual. I checked toilets, outside taps and irrigation, and the repair date was [date]. Should I submit the Leak Adjustment Form, and what amount must I pay by the 10th to avoid late or service charges?”

Water Quality, Public Works and Lead Service Line Inventory

Annual report

The City posts an Annual Drinking Water Quality Report / Consumer Confidence Report for customers.

Public Works role

Public Works maintains the City’s public water supply and wastewater treatment plant.

Lead inventory

Whitehouse posts a Lead Service Line Inventory as required under the EPA Lead and Copper Rule Revisions.

Topic
Official Whitehouse detail
What customer should do
Current water quality report
Homepage links the 2025 Annual Drinking Water Quality Report.
Open the current CCR before quoting contaminant data or public meeting details.
Water quality page
Each year the Public Works Director provides an Annual Water Quality Report.
Use the Water Quality page for reports, notices and public-notice guidance.
TCEQ compliance notices
Water Quality page includes TCEQ monitoring/reporting violation notice route.
If you received a notice, read it first, then call 903-510-7509 with questions.
Lead service line inventory
City explains that the service line connects home/business to water main.
Check inventory if concerned about service-line material.
Shared ownership
City owns main-to-meter, including the meter. Property owner is responsible from meter to home/business and plumbing inside.
Use this line when deciding whether to call city or plumber.
Water quality or public notice questions
Water Quality page says to call 903-510-7509 for notice questions.
Have notice title/date, service address and exact concern ready.
Water Quality 2025 Water Quality Report Public Works Call Public Works

Trash, Recycling and Utility Bill Connection

Trash on utility bill

The City’s customer packet states that Republic Services solid waste service is included in the monthly water bill.

Weekly pickup

Garbage and recycling pickup is once per week, and the FAQ says carts should be at the curb by 7 a.m.

Bulk pickup

Bulk pickup is listed for the 1st and 3rd Thursdays, and customers should call 903-586-1449 to schedule.

Trash / recycling issue
Official guidance
Next action
Normal trash
All waste must be bagged and placed inside the Republic Services cart.
Set cart out by 7 a.m. on service day.
Recycle day
FAQ says Wednesday is recycle day.
Use the map or call Utility Billing if unsure about address-specific schedule.
Own cart
FAQ says Republic Services only picks up its blue trash carts.
Do not rely on non-Republic personal containers.
Bulk item pickup
Republic Services provides bulk curbside collection 1st and 3rd Thursdays for all city areas.
Call 903-586-1449 to schedule by required cutoff.
Leaves / bundled limbs
Bundles should be tied; leaves should be dry and securely bagged; FAQ references a 12-bag limit on leaves.
Bundle and bag before pickup day.
Landfill access
Customer packet says residents may dispose of up to 3 cubic yards each month with proof of current water bill.
Bring current water bill proof before making the trip.
Customer Packet / Trash Info Utilities Services Page Bulk Pickup 903-586-1449

Not a Water Problem? Other Utility Providers Around Whitehouse

The City Utilities page is for city water, sewer, trash billing and related documents. Some searches for “Whitehouse utilities” are actually about electric, gas, cable or telecom service. Use the utility-company list before calling Water Billing for a non-water issue.

Issue
Likely provider type
Do this first
Power outage
Electric delivery provider / retail electric provider.
Use Oncor or your electric provider, not Water Billing.
Gas leak / gas bill
Gas provider.
Use Atmos Energy emergency/billing route.
Internet/cable
Cable/telecom provider.
Use provider support route.
Water bill, sewer, trash on city bill
City of Whitehouse Utilities.
Call 903-510-7500 Option 1.
Non-emergency pothole, drainage, code or city issue
City service request.
Use Whitehouse “Report an Issue” / SeeClickFix route for non-emergency problems.

Map: Whitehouse Utilities Office

Use this map for Utility Billing, payments, applications, disconnect/transfer paperwork and general in-person help. For after-hours water/sewer emergencies, call 903-245-8274 instead of waiting to visit.

Location / contact
Address / phone
Use for
Utilities office
101 A Bascom Road, Whitehouse, TX 75791
Billing, payment, account application, transfer, disconnect, documents.
Mailing address
P.O. Box 776, Whitehouse, TX 75791
Mailed payments, utility correspondence and City mail.
Utility phone
903-510-7500, Option #1
Balance, payment, start/stop service and account questions.
Emergency phone
903-245-8274
Water/sewer emergencies after normal business hours.
Public Works
903-510-7509
Water quality notices, lead service line inventory and system operations questions.

Whitehouse Water Utilities FAQ

What is the Whitehouse Water Utilities phone number?

Call the City of Whitehouse Utilities Department at 903-510-7500, Option #1. The City also lists Utility Billing Administrator Kristin Sanford at 903-510-7505.

Where is the Whitehouse Utilities office?

The Utilities office is at 101 A Bascom Road, Whitehouse, TX 75791. Office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., closed Saturday and Sunday.

How do I pay my Whitehouse water bill online?

Use the official City of Whitehouse Municipal Online Payments utility billing portal. You can use Quick Pay without login or register/sign in to manage account details, multi-account billing and e-Billing.

What do I need for Quick Pay?

Quick Pay asks for the utility account number with all dashes and the last payment amount. The portal example format is 01-0101-01.

When is my Whitehouse water bill due?

Water bills are due by the 10th of the month by close of business at 4:30 p.m. Payments made after 4:30 p.m. online are credited the next business day.

What is the late fee for Whitehouse utilities?

After the due date, the City assesses a late fee of $15 or 10% of billed services, whichever is greater.

When can Whitehouse water service be disconnected?

After the due date, customers have approximately until the 20th of the month to pay before water service is disconnected. A $50 service charge applies whether or not service has been disconnected.

How do I stop Whitehouse water service?

All disconnect requests must be in writing. Use the Utility Account Disconnect Form, provide the disconnect date and forwarding address, and allow about 30 days for deposit/refund processing.

Who do I call for a water or sewer emergency?

For water and sewer emergencies outside normal business hours, call 903-245-8274. Do not use the general contact form for emergencies because it is not continually monitored.

Where can I find Whitehouse water quality information?

Use the City’s Water Quality page or the current Annual Drinking Water Quality Report. Public Works also posts lead service line inventory information and lists 903-510-7509 for public notice questions.

30-Second Whitehouse Water Checklist

Pay/login: Municipal Online Payments → Quick Pay or Sign In/Register → include account dashes → save confirmation.

Due date: 10th of the month by 4:30 p.m.; online payments after 4:30 p.m. credit next business day.

Late/disconnect: $15 or 10% late fee; around the 20th disconnect window; $50 service charge may apply whether disconnected or not.

Phone: 903-510-7500 Option 1 for billing; 903-245-8274 for after-hours water/sewer emergencies; 903-510-7509 for Public Works/water quality notice questions.

Move/start/stop: use Utility Account Application, Transfer Form or written Disconnect Form and always give a forwarding address for final-bill/refund processing.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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