Smyrna Water Utility Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when you need the official Smyrna utility bill portal, pay-by-phone number, Customer Service office, mailing address, drive-up window, night drop rules, bank draft, water/sanitation service application, 2026 water rates, leak adjustment, water-pressure help, emergency after-hours number, smart leak detector rebate or water-quality report.
Start Here: Choose the Right Smyrna Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Use the Citizen Self Service Portal. |
Customer number, account number, email/login and payment method. |
If you have a main meter and irrigation meter, the City recommends linking both accounts. |
Pay by phone |
Call 877-751-0975. |
Both account number and customer number from your bill. |
For same-day restoration after online payment before 4 PM, call Utility Services to confirm restoration. |
Billing or account help |
Call 678-631-5338 or email water@smyrnaga.gov. |
Customer number, service address, account name, payment confirmation, ID if changing service. |
Use Utility Services for bill questions, service applications, leak adjustment and restoration questions. |
Pay in person or drive-up |
Visit Smyrna City Hall, 2800 King Street, Smyrna, GA 30080. |
Bill, account/customer number, cash/check/card/debit payment, ID if needed. |
Inside office and drive-up window are listed Monday-Friday, 8 AM-5 PM, except official City holidays. |
Night drop |
Use the 24/7 night drop behind City Hall near the drive-up window area off Village Walk. |
Check or money order with customer number. |
No cash payments are allowed in the drop box. |
Mail payment |
Mail to City of Smyrna, P.O. Box 116296, Atlanta, GA 30368-6296. |
Payment stub, customer number, check or money order. |
Do not mail near cutoff; use customer number exactly as shown on the bill. |
Start water/sanitation service |
Email completed application and documents to water@smyrnaga.gov. |
Proper documents and photo identification. |
The City states there are no same-day service requests. |
Low pressure, meter leak or service-line help |
Call Water Distribution at 770-431-2850 or Utility Services at 678-631-5338. |
Exact address, meter location, issue type and callback number. |
After hours, weekends and holidays: call 770-434-6666. |
Provider check: this page is for **City of Smyrna, Georgia** water/sewer/sanitation utility billing. If your bill says Town of Smyrna Delaware, Smyrna Tennessee, Smyrna Utilities, or another Smyrna provider, do not use this Georgia payment portal.
Official Smyrna Utility Billing Contact Box
Utility Services Office
Address:
Smyrna City Hall
2800 King Street
Smyrna, GA 30080
Phone: 678-631-5338
Fax: 770-319-5334
Email: water@smyrnaga.gov
Payment Routes
Online: Citizen Self Service Portal
Phone payment: 877-751-0975
Bank draft: monthly draft from checking or savings on the last working day of each month.
Water / Emergency Help
Water Distribution: 770-431-2850
Utility Services: 678-631-5338
After hours / weekends / holidays: 770-434-6666
Contact route |
Use for |
Before contacting |
|---|---|---|
Billing, customer/account number help, restoration confirmation, applications, leak adjustment, irrigation meter questions, service disconnection and general utility service. | Have bill, customer number, account number, service address and payment proof. | |
Emailing completed applications, cancellation form, non-urgent service paperwork and account follow-up. | Attach proper documents and photo ID when applying for service. | |
Automated/third-party phone payment. | Have account number and customer number ready. | |
Water Distribution questions such as low pressure, street-side leaks, water main flushing or system work. | Report exact location and whether neighbors are affected. | |
After-hours, weekend and holiday emergency service line. | Use for urgent water service issues when the office is closed. | |
2800 King Street | Inside office, drive-up window, night drop and in-person support. | Access the drive-up window from Stephens Street or Bank Street to Village Walk. |
Bill Pay and Login: Citizen Self Service, Phone Pay, Bank Draft and Drop Box
Online portal
Manage or pay your utility bill through Citizen Self Service, available 24/7.
Phone payment
Call 877-751-0975 with both customer number and account number.
Card fee
Credit card fee is minimum $2.50 or 3.50%, whichever is higher.
E-check fee
E-check payments have a $1.95 fee and may not be valid for restoration if disconnected.
Open the official Smyrna portal
Start from the City’s Pay Utility Bill page or go directly to the Citizen Self Service Portal.
Enter both numbers correctly
Keep your water customer number and utility account number beside you. The City specifically tells phone-pay users to have both ready, and bank bill-pay users should include the water customer number.
Pick the right payment method
Use online/manual card payment, phone payment, bank draft, personal bank bill pay, mail, in-person office, drive-up window or 24/7 night drop depending on timing.
Call if restoration is needed
If you pay online before 4 PM for service restoration, contact Utility Services to confirm same-day restoration. Payments made after 4 PM are not processed for service restoration until the next business day.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Citizen Self Service Portal | Available 24/7 for utility bill management and payments. | Regular online payments, account registration and payment history. | Use the City’s official link; do not rely on search ads. |
Phone payment | Call 877-751-0975 and have both customer number and account number ready. | When portal login fails or you need a quick manual payment. | Call Utility Services separately if service restoration is needed. |
Credit card online/phone | Third-party processor fee: minimum $2.50 or 3.50%, whichever is higher. | Fast payment when close to due date. | Overpayments are credited to account; the City says no refunds are issued for overages. |
E-check | $1.95 fee. | Lower-fee electronic payment when service is not disconnected. | Do not use e-check for restoration if your service has already been disconnected for nonpayment. |
Bank draft | Draft from checking/savings on the last working day of each month. | Customers who want automatic payment without card/e-check processor fee. | Cancel/change in writing at least five business days before due date. |
Personal bank online bill pay | Include only your customer number as found on your water statement. | Customers using their bank’s bill-pay system. | Bank bill pay can be slow; avoid it near cutoff. |
Mail | City of Smyrna, P.O. Box 116296, Atlanta, GA 30368-6296. | Non-urgent check or money order payment. | Do not mail cash and do not mail when close to the last business day due date. |
In person / drive-up | 2800 King Street, first floor / drive-up off Village Walk; cash, check, Visa, MasterCard, American Express and debit accepted. | Payment proof, restoration questions, cash payment and account help. | Bring the bill to make the transaction faster. |
Night drop | Two night drops behind City Hall, available 24/7. | After-hours local payment by check/money order. | No cash in drop box. |
Official payment links:
Due Date, Late Fee, Disconnection and Same-Day Restoration
Bill timing
Bills are issued monthly near the beginning of the month.
Due date
The bill is due on the last working/business day of the month.
Late fee
To avoid a 10% late fee, pay by the due date.
Cutoff risk
To avoid disconnection, pay no later than 20 days after the due date.
Situation |
City rule / practical meaning |
Best action |
|---|---|---|
Monthly bill arrives | Bills are issued near the beginning of the month and may include City messages, sanitation schedule notes and event information. | Check both amount due and message area. |
Due date approaching | Due on the last working day of the month. | Use online, phone, drive-up or kiosk/drop if mailing time is short. |
Past due | City FAQ says pay by due date to avoid 10% late fee. | Call 678-631-5338 for exact payoff if fees may have posted. |
20 days after due date | City FAQ says pay no later than 20 days after due date to avoid disconnection. | Use fast payment and call Utility Services to confirm. |
Online payment after 4 PM | Payments after 4 PM are not processed for service restoration until next business day. | Do not wait until late afternoon if water/sanitation is off or scheduled for restoration. |
Online payment before 4 PM for restoration | City says you must contact Utility Services to confirm same-day restoration. | Call 678-631-5338 immediately after paying. |
E-check and disconnected service | Portal notice says e-check payments are not allowed to restore water/sanitation if disconnected for nonpayment. | Use an accepted restoration method and call the office. |
Overpayment | City payment page states overages are credited to the account and no refunds are issued. | Confirm exact balance before paying extra. |
Bank draft issue | Automatic draft is pulled on the last working day; cancellation/change needs written notice at least five business days before due date. | Notify office early if bank account changes. |
Restoration warning: if service is disconnected for nonpayment, do not assume any electronic payment automatically restores service. Pay with an allowed method, save confirmation, and call Utility Services at 678-631-5338 before the 4 PM restoration cutoff.
Start, Temporary or Disconnect Smyrna Water / Sanitation Service
Residential service
- Download the Residential Water / Sanitation application.
- Attach proper documents and photo identification.
- Email completed packet to water@smyrnaga.gov.
- If property is in service area/city limits, service can start water, sewer and sanitation.
- If septic and not on city sewer, application starts water and sanitation only.
Temporary vacant-property service
- Use Temporary Water / Sanitation application.
- For property management company, landlord or owner.
- Used for vacant property for sale or rent.
- City does not offer a perpetual landlord agreement.
- Submit a new application each time service must be in your name.
Commercial and cancellation
- Commercial-zoned addresses use the Commercial Application.
- Commercial City bill covers water and stormwater only.
- Commercial sanitation service is through Waste Management at 678-631-5338 routing.
- To disconnect, complete cancellation form.
- Email form to water@smyrnaga.gov or deliver in person.
Service task |
Official detail |
Micro-step |
|---|---|---|
Check city limits / service area | City says Smyrna provides water, sewer and sanitation/recycling services in certain areas. | Use city-limit/service-area check before applying. |
Residential application | Starts water/sewer/sanitation if address is in service area/city limits; septic properties may start water and sanitation only. | Attach photo ID and proper documents before emailing. |
No same-day service | Application page clearly says “NO SAME DAY SERVICE REQUESTS.” | Apply ahead of move-in date. |
Temporary service | Available for vacant property that is for sale or rent. | Use for landlord/property manager vacancy periods. |
No perpetual landlord agreement | City says it does not offer a landlord agreement for continuous service. | Submit a new application each time service must return to owner/landlord name. |
Commercial application | Commercial-zoned properties use commercial form. | Confirm whether sanitation must be handled separately through Waste Management. |
Disconnect utility service | Complete cancellation form and email to water@smyrnaga.gov or deliver in person. | Include service address, desired disconnection date and forwarding address for final bill. |
Photo ID upload/help | Applications require proper documents and photo identification. | Send clear, readable PDF/photo files to avoid delays. |
2026 Smyrna Water, Sewer, Stormwater and Sanitation Rate Checks
The City’s FAQ points users to current utility rates effective June 1, 2026. Official indexed rate materials and the FY 2027 budget show the 2026 water, sewer, stormwater and sanitation figures below. Always use the latest City rate PDF on the payment page for a final bill calculator.
Residential base
3/4″ residential base rate listed at $15.18 per month.
Water tiers
Residential water tiers range from $5.08 to $9.85 per 1,000 gallons.
Sewer
Sewer rate listed at $9.30 per 1,000 gallons.
Stormwater
Residential stormwater fee listed at $3.87 per unit.
Residential water rate, 2026 |
Amount listed |
Plain-English note |
|---|---|---|
Tier 1: 0-3,000 gallons | $5.08 per 1,000 gallons | Lowest residential usage tier. |
Tier 2: 3,001-7,000 gallons | $6.76 per 1,000 gallons | Moderate monthly use. |
Tier 3: 7,001-14,000 gallons | $8.42 per 1,000 gallons | Higher use; irrigation/leaks can push bills here. |
Tier 4: 14,001+ gallons | $9.85 per 1,000 gallons | Highest residential tier shown in indexed rate material. |
Irrigation water | $10.16 per 1,000 gallons | Separate irrigation meter rate. |
Multi-family / commercial water | $6.65 per 1,000 gallons | Non-single-family residential/commercial volume rate. |
Sewer | $9.30 per 1,000 gallons | Sewer volume charge shown in official indexed materials. |
Base rate / fixed item |
Amount listed |
When it matters |
|---|---|---|
3/4″ residential base | $15.18 | Common residential base line. |
3/4″ irrigation base | $12.77 | Separate irrigation meter base. |
3/4″ commercial base | $15.18 | Small commercial meter. |
1″ residential base | $15.18 | Residential 1-inch meter. |
1″ irrigation base | $12.77 | Irrigation 1-inch meter. |
1″ commercial base | $22.24 | Commercial 1-inch meter. |
1 1/2″ base | $48.43 | Larger meter fixed charge. |
2″ base | $90.00 | Large meter fixed charge. |
3″ base | $266.25 | Large commercial or high-demand meter. |
4″ base | $317.24 | Large commercial or institutional account. |
6″ base | $421.18 | Very large meter. |
8″ base | $526.11 | Largest listed base in indexed rate material. |
Other utility line / fee |
Amount listed |
How to read it |
|---|---|---|
Residential stormwater | $3.87 per unit | Monthly fee for each Equivalent Residential Unit. |
Commercial stormwater | $3.87 per 3,900 sq ft of impervious surface | Impervious-surface calculation for non-residential properties. |
1″ irrigation meter | $1,700 | Cost listed for irrigation meter. |
Residential sanitation once per week | $27.75 | Monthly garbage pickup line. |
Senior sanitation rate | $25.75 | Senior rate listed in indexed materials. |
Extra sanitation can | $15.00 each | Monthly charge for extra can. |
Yard waste cart | $55.00 each | Cart purchase/charge shown in indexed rate material. |
Late fee | 10% | Applied if bill is not paid by the due date. |
Card processing fee | Minimum $2.50 or 3.50%, whichever is higher | Third-party processor fee for online/phone card payments. |
E-check fee | $1.95 | Third-party processor fee for e-check payments. |
Rate-check tip: a Smyrna bill can include water, sewer, sanitation/recycling and stormwater. Before disputing a “high water bill,” identify whether the increase came from water volume, sewer, sanitation, stormwater, a processor fee, a late fee or an irrigation meter.
High Bill, Leak Check, Low Pressure and Smart Leak Detector Rebate
Monthly reads
Smyrna says water meters are read electronically every month.
Customer side
Leaks from meter to home are customer responsibility.
Street side
The City repairs the distribution system up to the meter and meter-box street side.
Rebate
Smart leak detector rebate can be $100 for devices over $100 or $50 for devices $100 or less.
High-bill or pressure clue |
Fast check |
What to ask Smyrna |
|---|---|---|
Leak indicator moving | Turn off all water in the house, then observe the small silver wheel or digital GPM display on the meter. | If wheel turns or GPM is above 0.0, ask whether it appears to be customer-side leak. |
Low pressure | Ask Water Distribution whether work is being performed on the system. | If no City work, check the service line from meter to house and pressure regulator. |
Leak inside meter box | Look for water physically inside the meter box. | Call 770-431-2850 or 678-631-5338 because City crews repair from meter back to street. |
Leak between meter and home | Look for wet soil, soft spots, crawlspace moisture, pipe noise or unusually green grass. | Call plumber; City says it cannot repair customer-side leaks. |
Water line breaks from meter to house | Turn water off at meter with pliers if safe/possible. | If unable, call Water Distribution or after-hours emergency line. |
Pool repair | City no longer provides pool fill credit unless drained to facilitate repair. | Attach repair receipt to leak adjustment form; credit applies to sewer portion only. |
Smart leak detector purchase | Check whether the device qualifies under Metropolitan North Georgia rebate program. | Device over $100 may qualify for $100 credit; device $100 or less may qualify for $50 credit. |
Brown or reddish water | Flush cold side in bathtub 10-15 minutes; avoid flushing hot side into water heater. | Call Water Distribution if discoloration persists. |
Cloudy water | Cloudiness can be tiny air bubbles, especially in winter; let a glass sit and clear. | Call if cloudiness does not clear or is linked with pressure loss. |
Water Emergency, Sewer Backup, Water Line Break or After-Hours Help
After-hours / weekend / holiday
Call: 770-434-6666
Use when the office is closed and water service trouble cannot wait.
Water Distribution
Call: 770-431-2850
Use during business hours for low pressure, meter-side problems, water-main flushing or distribution questions.
Billing / restoration
Call: 678-631-5338
Use for payment posting, service restoration after payment, applications and leak-adjustment paperwork.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / street leak | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, depth, time started, photos only if safe. |
Leak inside meter box | “Water is leaking inside the meter box at [address].” | Meter location, amount of water, whether water reaches street/sidewalk. |
Customer-side service-line break | “My line between the meter and house broke at [location].” | Turn off at meter if possible; call plumber for private-side repair. |
Low pressure | “I have low pressure at [address].” | Whole home or one fixture? neighbors affected? recent road/water work? |
Sewer backup | “Sewer is backing up at [fixture/location].” | Stop water use if backup worsens; keep people and pets away. |
Billing shutoff / restoration | “I paid for restoration and need same-day confirmation.” | Use Utility Services, not Water Distribution, for payment-posting decisions. |
Discolored water | “Water is [brown/red/cloudy] at [address].” | Cold side only? hot side only? clears after flushing? neighbors affected? |
Water Conservation, Source Water, Lead-Free Inventory and Water Quality
Water source
Smyrna’s FAQ says the City receives water from Cobb County-Marietta Water Authority.
Two treatment plants
Source water comes from Quarles Plant on the Chattahoochee River and Wyckoff Plant on Lake Allatoona.
Lead inventory
The City says its distribution system service-line inventory has determined the system is lead free.
Water topic |
Official context |
User action |
|---|---|---|
Annual Water Quality Report | The City posts annual water quality reports, including a 2025 updated report. | Open the latest report before making safety claims. |
Water source | Smyrna water is provided by Cobb County-Marietta Water Authority. | Use the City report and CCMWA context for source questions. |
Quarles Plant | FAQ identifies Quarles Plant as Chattahoochee River source water. | Useful for river-source questions. |
Wyckoff Plant | FAQ identifies Wyckoff Plant as Lake Allatoona source water. | Useful for lake-source questions. |
Lead-free inventory | City says Smyrna Water completed public/customer-owned service-line inventory and determined its system is lead free. | Use 120Water inventory link for property-level review. |
Private service-line replacement | City asks customers who replaced the customer line from meter to home to contact Donna Cox at 678-631-5449 or dcox@smyrnaga.gov. | Notify the City so inventory can be updated. |
Outdoor water restrictions | City follows State of Georgia outdoor water-use guidelines. | Check Georgia EPD current water conservation rules before watering during drought. |
Smart leak detection | Smart leak detectors can help detect leaks and manage use quickly. | Check rebate eligibility through North Georgia Water program. |
Water-related insurance mailers | City says it does not endorse independent companies soliciting water-line insurance. | Verify any mailer before buying coverage. |
Local Notes: City Limits, Sanitation, Stormwater, Irrigation and Private Lines
Local issue |
Why it matters |
Best next step |
|---|---|---|
City limits / service area | Smyrna provides water, sewer and sanitation/recycling services only in certain areas. | Check city limits before assuming Smyrna is your provider. |
Septic property | Residential application can start water and sanitation only if the property is not on city sewer. | Do not expect sewer billing if septic is confirmed. |
Commercial sanitation | Commercial application page says the City bills commercial water and stormwater only, and sanitation service should be handled separately. | Call Waste Management routing noted by the City for commercial sanitation. |
Stormwater fee | Monthly ERU fee applies to residential units; commercial is calculated using 3,900 square feet of impervious surface per ERU. | Do not confuse stormwater fee with water usage. |
Irrigation meter | Irrigation meter permits are processed through OpenGov in the Water and Sewer section. | Call 678-631-5338 or use OpenGov before installing a separate meter. |
Private line responsibility | Residents are responsible for the water line from meter to residence. | Call plumber for customer-side repair after confirming City-side status. |
Meter-box responsibility | If leak is physically inside the meter box, City crews repair from meter back to street. | Report meter-box leaks to Water Distribution. |
Night drop location | Two drop boxes are behind City Hall near drive-up window/parking lot. | Use check or money order only; never cash. |
Water meter replacement project | City says all water meters are being replaced and estimates project completion by late 2027. | Expect authorized meter work Monday-Friday, 7 AM-6 PM, no holidays/weekends. |
Map: Smyrna Utility Services Office
Location / route |
Address or phone |
Use for |
|---|---|---|
Utility Services office | 2800 King Street, Smyrna, GA 30080 | Billing, in-person payments, service applications, account help and drive-up window. |
Drive-up / night drop | Back side of City Hall off Village Walk | Drive-up payments and 24/7 drop-box payments; access from Stephens Street or Bank Street. |
Payment mailing address | City of Smyrna, P.O. Box 116296, Atlanta, GA 30368-6296 | Mail check/money order with customer number. |
Water & Sewer / Public Works reference | Public Works Complex, 2190 Atlanta Road, Smyrna, GA | Water/Sewer Division operations reference, not the primary bill-payment counter. |
Utility Services phone | 678-631-5338 | Billing, service application, restoration and account questions. |
After-hours emergency | 770-434-6666 | Water service emergency after hours, weekends and holidays. |
Smyrna Water Utilities FAQ
What is the Smyrna water utility billing phone number?
Call City of Smyrna Utility Services at 678-631-5338 for billing, account number help, applications, payment posting, service restoration, leak adjustment and general water/sanitation service questions.
What is the Smyrna water bill phone payment number?
Call 877-751-0975 to pay by phone. Have both your utility account number and water customer number ready before calling.
Where do I pay my Smyrna water bill online?
Use the official City of Smyrna Citizen Self Service Portal linked from the City’s Pay Utility Bill page. The portal allows online utility bill payment and account management 24/7.
Where is Smyrna Utility Services located?
Utility Services is located at Smyrna City Hall, 2800 King Street, Smyrna, GA 30080. The inside office and drive-up window are listed Monday through Friday, 8 AM to 5 PM, except official City holidays.
Where do I mail a Smyrna water payment?
Mail payment to City of Smyrna, P.O. Box 116296, Atlanta, GA 30368-6296. Include the water customer number found on your statement, and do not mail cash.
When is my Smyrna utility bill due?
Smyrna bills are issued monthly near the beginning of the month and are due on the last working day of the month.
How much is the Smyrna late fee?
The City FAQ says customers should pay by the due date to avoid a 10% late fee.
When can Smyrna disconnect water service for nonpayment?
The City FAQ says customers should pay no later than 20 days after the due date to avoid disconnection of service.
Who repairs a leak between the meter and my house?
The City says customers are responsible for leaks on the customer side of the meter, including the line from the meter to the residence. The City repairs the distribution system up to the meter and meter-box street side.
Where does Smyrna drinking water come from?
Smyrna’s FAQ says water is provided by Cobb County-Marietta Water Authority and comes from two treatment plants: the Quarles Plant using Chattahoochee River water and the Wyckoff Plant using Lake Allatoona water.
30-Second Smyrna Water Checklist
Pay/Login: use the City’s Citizen Self Service Portal → enter customer/account details → save confirmation.
Call: Utility Services 678-631-5338; phone payment 877-751-0975; Water Distribution 770-431-2850; after-hours emergency 770-434-6666.
Visit: 2800 King Street, Smyrna, GA 30080; office and drive-up Monday-Friday 8 AM-5 PM; night drop 24/7 with no cash.
Mail: City of Smyrna, P.O. Box 116296, Atlanta, GA 30368-6296; include customer number.
Avoid cutoff: due last working day of month; 10% late fee after due date; pay no later than 20 days after due date to avoid disconnection.
High bill: check meter leak indicator, toilets, irrigation, customer-side line and sewer/sanitation/stormwater lines before disputing the total.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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