Southern Utilities Water Company: Bill Pay, Login & Phone

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Southern Utilities Company • Tyler TX • water bill pay • bank draft • phone • service forms

Southern Utilities Water Company: Pay, Call, Start Service or Check Your Rate

This guide is for Southern Utilities Company in Tyler, Texas, the private water utility serving multiple East Texas water systems. It explains the real payment options, why there may not be a standard online customer login, which phone number to call, what to bring for new service, how bank draft works, how to stop service, how current and older tariff rates differ, and how to handle leaks, late fees, water-quality questions and lead service line survey issues.

Official Website Business Office Service Department Payment Options

Start Here: Fast Southern Utilities Action Board

Business office903-593-2588
Service office903-566-3511
Rusk & Gregg866-865-5722
Office hours8 a.m.-4 p.m. Mon-Fri
User need
Official route
Have ready
Southern Utilities-specific next step
Pay bill by mail
Use the payment coupon with check or money order.
Payment coupon, account number, check/money order.
The payment PDF says to include the payment coupon when paying by mail.
Pay in person
218 N. Broadway Ave., Tyler, TX 75702.
Bill, account number, cash/check/money order.
Office accepts cash, checks and money orders; the official payment PDF says no credit or debit cards are accepted at this time.
Set up automatic bank draft
Download ACH form, attach voided check, return by mail/fax/email or in person.
Account number, bank routing/account number, voided check, signature.
ACH draft occurs 2 or 3 days before the due date shown on the monthly statement.
Use your bank’s bill pay
Your bank website or app.
Account number, utility name, office/payment address from bill.
Southern’s payment options say many banks offer online bill payment; verify address and account number before first payment.
Find online login
Official site does not show a regular customer login portal in the listed payment options.
Current bill and payment coupon.
Use bank bill pay or bank draft instead of searching risky third-party “pay water bill” pages.
Ask billing question
903-593-2588
Account number, service address, date bill was issued, payment proof.
Use the business office for due date, delinquency, payment posting, deposit, transfer and final bill questions.
Report service/water problem
903-566-3511
Address, subdivision/system if known, issue type, start time.
Use the service office for water service, water quality, field or system problems.
Rusk or Gregg County service
866-865-5722
Account number, service address, county/system.
Use the dedicated Rusk/Gregg number when your service area is listed there.
Start service at existing home
Application for existing service plus required documents.
Lease or warranty deed, valid ID, notarized signatures if not present, $80 cash/check/money order in the older instruction sheet.
Call first because newer New Chapel Hill/Noonday documents list a $50 service initiation fee and $50 deposit.
Stop service / final bill
Request for Termination of Water Service form.
Account number, customer name, ID details, requested termination date, forwarding address.
The form says the final bill reflects water usage through the termination date and is due upon receipt.

Quick answer: Southern Utilities Company’s official payment options are mail, automatic bank draft, in-person office payment, and your bank’s online bill-pay service. The official payment sheet does not list a standard web login or card portal, and it says no credit or debit cards are accepted at the office.

Official Phone Numbers, Office and Best Contact Route

🏢

Business Office

Address:
218 N. Broadway Ave.
Tyler, TX 75702

Phone: 903-593-2588
Fax: 903-593-1997
Hours: 8 a.m.-4 p.m., Monday-Friday

🛠️

Service Department

Phone: 903-566-3511

Use for service, field, water-quality, system, repair or water-line questions.

📍

Rusk & Gregg Counties

Phone: 866-865-5722

Use this route if your Southern Utilities account is in the Rusk or Gregg County service area.

Call reason
Use this route
What to say first
Balance, payment posting or late notice
Business Office, 903-593-2588.
“My account number is [number], service address is [address], and I need to confirm [payment/balance/due date].”
Bank draft setup or removal
Business Office, ACH form.
“I want to enter or leave the automatic bank draft program. What form and timing apply?”
New service application
Business Office, 218 N. Broadway Ave.
“I am [renting / buying / installing new meter] at [address]. Which application and payment amount applies?”
Leak, pressure, outage or water-quality issue
Service Department, 903-566-3511.
“The water issue is [low pressure / no water / discoloration / leak] at [address] since [time].”
Rusk/Gregg account
866-865-5722.
“My service is in [Rusk/Gregg] County, and I need help with [billing/service issue].”
Stop service
Request termination form and Business Office.
“I need to terminate service on [date] and send the final bill to [forwarding address].”

Bill Pay, Login and Bank Draft: What Actually Works

Mail

Pay by check or money order and include the payment coupon.

Bank draft

No setup fee is listed; monthly bill is automatically deducted from bank account.

Office payment

Cash, check or money order at 218 N. Broadway Ave.; no credit/debit cards at the office.

Bank bill pay

Use your bank’s bill-pay tool if your bank supports utility payments.

Payment / login issue
Official detail
Best use
Do not miss
Online customer login
The official payment options do not list a regular Southern Utilities customer login portal.
Customers searching for “login” should verify directly with Southern before entering account data anywhere.
Avoid third-party pages that look like official water-bill portals.
Mail payment
Payment by mail is accepted by check or money order with payment coupon.
Non-urgent monthly payment.
Mail early; late timing is still the customer’s responsibility.
Automatic bank draft
Monthly bill is deducted from checking or savings 2 or 3 days before the due date.
Customers who want automatic payment without card fees.
Attach a voided check and return the form by mail, fax or email to southern@suddenlinkmail.com.
Returned bank draft
The ACH form says the request may become null/void after one returned bank draft.
Customers using AutoPay.
After termination by Southern, re-entry may require 12 consecutive on-time payments.
Office payment
Cash, check or money order accepted at the office.
Customers who need receipt or immediate staff help.
No credit or debit cards are accepted at the office according to the payment options PDF.
Bank online bill pay
Many banks offer online bill pay through the bank’s website.
Customers wanting online payment without a Southern Utilities login.
Use exact utility name, account number and payment address from your current bill.
Cash payment
Tariff says a written receipt will be given for cash payments.
In-person office users.
The utility may require exact change and may refuse payments with more than $1 in small coins.
Payment posting script: “I paid Southern Utilities account [account number] on [date] by [mail / bank draft / office cash-check-money order / bank bill pay]. The service address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm whether it posted and whether any late, reconnect or returned-payment charge remains?”
Bill Payment Options Bank Draft Form Customer Forms Call Business Office

Start Water Service: Existing Home, Tenant, Owner or New Meter

Renting / leasing

  • Complete service application.
  • Landlord portions may need to be signed and notarized.
  • Bring copy of lease agreement.
  • Bring valid driver license or state-issued ID.

Purchased home

  • Complete application for service.
  • Bring copy of warranty deed.
  • Bring valid driver license or state-issued ID.
  • Ask whether deposit exemption applies.

New meter

  • Use new meter service application.
  • Bring warranty deed.
  • Bring survey plat.
  • Ask whether current tap fee is old $500 schedule or newer area-specific amount.

Notary warning

  • Signatures must be notarized if applicant/landlord is not present at office.
  • Office hours are 8 a.m.-4 p.m.
  • Cash/check/money order only for listed application payments.
  • Call before visiting to verify current amount.
Service setup item
Older application instruction sheet
New Chapel Hill / Noonday 2025-effective sheet
How to use this in 2026
Existing home start-service payment
$80 total: $30 application fee + $50 security deposit.
$50 service initiation fee + $50 customer deposit.
Call 903-593-2588 and confirm which service-area form/rate applies to your address.
Standard new meter/tap
$550 total: $500 tap fee + $50 deposit.
$1,050 non-refundable tap fee for standard 5/8" x 3/4" residential meter, plus service costs.
New Chapel Hill/Noonday customers should not rely on the older $500 tap-fee sheet.
Tenant application
Lease plus landlord portion, possibly warranty deed for landlord.
Landlord/property-manager application route available.
Tenant service can be delayed if landlord access/guarantee pieces are missing.
Deposit exemption
Deposit may be waived for qualifying residential applicants.
Same concept; exemption form lists proof requirements.
Bring age/utility-history/credit-reference/guaranty proof if requesting exemption.
Private plumbing responsibility
Customer-side plumbing and service line are customer responsibility.
Same service principle.
Install cut-off valve and resolve cross-connection/backflow hazards before service if required.

Best move before visiting: call 903-593-2588 with the exact service address and ask whether your property is in the standard Southern Utilities tariff area, the New Chapel Hill/Noonday tariff area, or the Rusk/Gregg/Laird Hill route. That decides which application, deposit, tap fee and phone number are safest to use.

Start-service script: “I need to start Southern Utilities water service at [address]. I am [renting / buying / landlord / property manager / requesting a new meter]. Which application applies, what exact payment is required, and do signatures need to be notarized if everyone cannot appear at the office?”
Application Instructions Existing Service Application New Service Application Landlord / Property Manager Application

Rates, Fees and 2026 Bill Checks

Southern Utilities has multiple official rate documents. The site menu’s state-approved schedule lists one rate table, while the 2026-indexed New Chapel Hill/Noonday tariff effective November 15, 2025 lists a newer $28.00 minimum and higher tier rates. Confirm your service area before comparing bills.

Older state-approved 5/8" or 3/4"

$25.58 minimum monthly rate including 0 gallons.

New Chapel Hill / Noonday 5/8" x 3/4"

$28.00 monthly minimum including 0 gallons.

Late charge

Tariff lists $5.00 one-time penalty on delinquent bills.

Nonpayment reconnect

Tariff lists $25.00 maximum reconnection fee for nonpayment disconnect.

Rate item
Older state-approved schedule
New Chapel Hill / Noonday effective 11/15/2025
Bill-review note
5/8" or 3/4" / 5/8" x 3/4" minimum
$25.58 including 0 gallons
$28.00 including 0 gallons
Use service-area tariff, not neighbor comparison.
1" minimum
$63.95
$70.00
Meter size changes fixed charge.
1½" minimum
$127.90
$140.00
Larger meter fixed charge.
2" minimum
$204.64
$224.00
Large account context.
First 6,000 gallons
$2.00 per 1,000 gallons
$2.31 per 1,000 gallons
First usage tier.
6,001-12,000 gallons
$2.50 per 1,000 gallons
$3.30 per 1,000 gallons
Middle tier; check irrigation/leaks.
Over 12,000 gallons
$3.50 per 1,000 gallons, plus listed conservation surcharge language on older sheet
$4.30 per 1,000 gallons
High-use bills rise quickly.
Regulatory assessment
1% of retail water service charge
1% of retail water service charge
Small extra line tied to water charges.
Docket rider
Not shown in older snippet
$0.343 per customer per month for 24 months or until $185,902 collected
New Chapel Hill/Noonday schedule only.
Fee / charge
Official amount
When it can appear
Transfer fee
$30
Changing account name at same service location when service is not disconnected.
Reconnect after nonpayment
$25 maximum
Before service restoration after nonpayment disconnect.
Reconnect at customer request
$30
Other restoration/reconnect reason listed in tariff.
Late charge
$5
One-time penalty on delinquent bill, not repeated on same balance.
Returned check charge
$25
Returned check/payment.
Residential customer deposit
$50 maximum
Required unless exemption applies.
Commercial/non-residential deposit
1/6 estimated annual bill
Business/non-residential accounts.
Meter test
Actual cost up to $25
Second meter test within two years if meter tests accurate.
Tap fee older schedule
$500 for 5/8" or 3/4" meter
Older state-approved tariff schedule.
Tap fee New Chapel Hill/Noonday
$1,050 for standard 5/8" x 3/4" residential meter
Newer area-specific information sheet effective November 15, 2025.
High-bill script: “My Southern Utilities bill increased from [old amount] to [new amount]. My service area is [Smith/Cherokee / New Chapel Hill / Noonday / Rusk / Gregg / unknown], meter size is [size], and gallons used were [gallons]. Can you confirm which rate schedule applies and whether the increase is from usage tier, regulatory assessment, docket rider, late fee, returned payment, reconnect, deposit, tap fee or leak?”
State Approved Rate Schedule New Chapel Hill / Noonday Rate Schedule 2025-Effective Customer Info

Stop Service, Final Bill and Address Changes

Written stop request

Use the Request for Termination of Water Service form and provide account number, customer name, ID details, requested termination date and signature.

Weekends and holidays excluded

The termination form’s requested service date line notes weekends and holidays are excluded.

Final bill

The form says the final bill reflects water usage through the date of termination and is payable upon receipt.

Stop-service task
What to include
Why it matters
Identify account
Account number, customer name, billing address.
Prevents final bill or stop order from applying to wrong location.
Verify customer
Social Security number and Texas driver license number fields appear on form.
Southern uses these fields to identify the customer of record.
Choose termination date
Requested date, excluding weekends and holidays.
Water continues to be billed through actual termination date.
Forward final bill
Name, new billing address, city/state and ZIP.
Deposit/refund/final amount needs a valid forwarding route.
Pay final amount
Final bill due upon receipt.
Unpaid final balances can affect future service.
Termination Form Call Business Office

Leaks, Backflow, Water Quality and Lead Service Line Survey

Groundwater sources

Smith/Cherokee County report says drinking water is obtained from groundwater sources in Smith and Cherokee Counties.

Rusk / Laird Hill

The 2025 Laird Hill report says that system had no violations in 2025.

Lead survey

Southern posts EPA-mandated customer water service line survey results and important water line information.

Private plumbing

Application language makes the customer responsible for customer-side plumbing and avoiding cross-connections or health hazards.

Issue
Official guidance / fact
Customer action
Water quality question
2025 reports direct customers to call Southern Utilities / Scott Pope at 903-566-3511 for questions.
Report address, tap affected, hot/cold/all taps, color/odor/taste and when it started.
Lead concern
Reports explain lead can come from service lines and home plumbing, and recommend flushing 30 seconds to 2 minutes after water sits for several hours.
Check service line survey results and ask about testing if concerned.
Service line material
Southern has posted EPA-mandated customer water service line survey results.
Use the survey result links and notify Southern if your service line material needs correction.
Private leak
Customer-side plumbing is customer responsibility once water is delivered to the customer side of meter/service connection.
Check toilets, irrigation, hoses, service line and cut-off valve before asking for meter issue.
Sprinkler/backflow
Landscaping sprinkler installation is treated as material plumbing modification and may require inspection/backflow testing.
Submit customer service inspection/backflow documents when required.
Meter reading / high use
Bills are based on monthly meter readings.
Read meter, compare with bill, photograph reading, and call before due date if usage looks wrong.
Water loss audit
2025 Laird Hill report lists 5,134,000 gallons estimated water loss for January-December 2025.
Use annual reports for system-level context, not to dispute a specific household bill by itself.
Water-quality script: “My water at [address] has [color/odor/taste/pressure/no water] from [hot/cold/all taps] since [time]. I checked whether neighbors are affected and whether it clears after flushing. Can the Service Department confirm whether this is a system issue, private plumbing issue, lead service line survey issue or meter/service problem?”
Lead & Copper Survey Results 2025 Smith/Cherokee Report 2025 Rusk / Laird Hill Report Customer Forms

Map: Southern Utilities Company Office in Tyler

Use this map for Southern Utilities Company at 218 N. Broadway Ave., Tyler, TX 75702. This is the business office address listed on the company homepage and service forms.

Route
Address / phone
Best use
Business office
218 N. Broadway Ave., Tyler, TX 75702; 903-593-2588
Billing, payment, new service, stop service, deposit, bank draft, account records.
Service department
903-566-3511
Water service, water quality, field and system issues.
Rusk & Gregg Counties
866-865-5722
Accounts in Rusk or Gregg County systems.
Fax
903-593-1997
Forms, bank draft, applications or business-office paperwork when instructed.
Email on ACH form
southern@suddenlinkmail.com
Return automatic bank draft form with voided check if accepted for your account.

Southern Utilities Water Company FAQ

What is Southern Utilities Company’s phone number?

Call the Business Office at 903-593-2588 for billing and account questions. Call the Service Department at 903-566-3511 for water service, field or water-quality issues. Rusk and Gregg County customers may use 866-865-5722.

Where is Southern Utilities Company located?

The office is at 218 N. Broadway Ave., Tyler, TX 75702. The company homepage lists office hours as 8 a.m.-4 p.m., Monday-Friday.

Does Southern Utilities have an online bill-pay login?

The official payment options PDF does not list a regular Southern Utilities web login or card portal. It lists mail, automatic bank draft, in-person payment and bank bill pay through your own financial institution.

How can I pay my Southern Utilities water bill?

You can pay by mail with check or money order and payment coupon, set up automatic bank draft, pay in person at the Tyler office with cash/check/money order, or use your bank’s online bill-pay service if your bank supports it.

Can I pay with a credit or debit card at the office?

No. Southern Utilities’ payment options PDF says the office accepts cash, checks and money orders, and that no credit or debit cards are accepted at this time.

How does Southern Utilities automatic bank draft work?

The ACH form authorizes Southern Utilities to debit a checking or savings account for the monthly water bill 2 or 3 days before the due date shown on the statement. The form remains active until Southern receives a written request to terminate it.

What do I need to start Southern Utilities water service?

For existing service, renters typically need a completed application, landlord portion if required, lease and valid ID. Buyers typically need a completed application, warranty deed and valid ID. Call first because payment amounts differ between older instructions and newer service-area documents.

What are common Southern Utilities water rates?

The older state-approved schedule lists a 5/8-inch or 3/4-inch minimum of $25.58 plus tiered usage. The New Chapel Hill/Noonday schedule effective November 15, 2025 lists a 5/8-inch x 3/4-inch minimum of $28.00 plus $2.31, $3.30 and $4.30 usage tiers. Confirm your service area before comparing.

How do I stop Southern Utilities water service?

Use the Request for Termination of Water Service form. Provide account number, customer name, billing address, ID fields, requested termination date and forwarding address for the final bill. The final bill reflects usage through the termination date.

Where do I check water quality or lead service line information?

Use Southern Utilities’ drinking-water quality reports and EPA Lead & Copper Water Service Line Survey Results page. For questions, the reports and company site direct customers to the Service Department at 903-566-3511.

30-Second Southern Utilities Checklist

Provider: Southern Utilities Company, 218 N. Broadway Ave., Tyler, TX 75702.

Phone: Business Office 903-593-2588; Service Department 903-566-3511; Rusk/Gregg Counties 866-865-5722.

Pay: mail with coupon, automatic bank draft, office cash/check/money order, or your bank’s bill pay.

No-card warning: the official payment options say no credit or debit cards are accepted at the office.

Login warning: the official payment options do not show a standard Southern Utilities customer login; verify directly before using any third-party portal.

Start service: bring application, ID, lease or deed, notarized landlord/applicant signatures when required, and current deposit/fee amount.

Rates: confirm your service area because older state-approved rates and newer New Chapel Hill/Noonday rates differ.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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