Tucson Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Tucson Water utility desk. It explains the official Paymentus login, one-time payment, pay-by-phone, drop boxes, cashier locations, start/stop service, delinquent payment checks, high-bill investigation, sewer winter averaging, garbage and sewer phone routing, Tucson Water CARES, water quality and 2026 rate notes.
Start Here: Pick the Correct Tucson Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Email/password if registered, or account number from the bill. |
Portal supports payment methods, electronic statements, AutoPay, paperless billing notices by email/text and Text-to-Pay. |
|
Make one-time payment |
Account number exactly as shown on bill, including dash, and street number. |
Do not add leading zeros. Paymentus says payments before 12:00 AM MST post next day; after 12:00 AM MST post within 48 hours. |
|
Pay by phone |
Account number, payment method and service address. |
Phone payment is available 24/7 through IVR and accepts Mastercard, Visa, Discover and electronic checks. |
|
Delinquent or interrupted service payment |
Pay using official route, then call Customer Service. |
Payment confirmation number and account number. |
Tucson says delinquent/interrupted customers may use phone payment but need to contact Customer Service to verify payment. |
Customer service, start/stop, billing, payment issue |
Bill, account number, service address, move date, payment proof or landlord/tenant documents if needed. |
Phone hours are Monday-Friday, 8 AM-5 PM. |
|
Water emergency during weekday extended hours |
Exact location, cross street, water flow, hazard and callback number. |
Listed as emergency contact Monday-Friday, 6 AM-9 PM. |
|
After-hours broken water main or pipeline |
Address or intersection, visible flooding, traffic hazard and whether water service is out. |
Use 311 after hours for broken water main/pipeline emergencies. |
|
Sewer/wastewater charge question |
Pima County Wastewater Reclamation: 520-724-6609 |
Water bill, sewer line item, winter usage months and address. |
Tucson bills can include sewer charges, but Pima County handles sewer/wastewater charge questions. |
Payment safety warning: Tucson Water says it does not call customers demanding payment or solicit payments over the phone. If a caller threatens shutoff, hang up and use the official payment page or call 520-791-3242 yourself.
Official Tucson Water Phone, Email, Lobby and Utility Contacts
Water Customer Service
Phone: 520-791-3242
Toll-free: 800-598-9449
Email: TW_CustomerService@tucsonaz.gov
Phone hours: Monday-Friday, 8 AM-5 PM.
TTY: 520-791-2639.
Cashier / lobby routes
Downtown: 201 N. Stone Avenue, cashier only.
Midtown: 1100 S. Alvernon Way, drop box and cashier.
Southside: 4004 S. Park Avenue, drop box and cashier.
Cashier hours: Monday-Friday, 8:30 AM-4:30 PM.
Emergency / related utilities
Water emergency: 520-791-4133 Monday-Friday 6 AM-9 PM.
After-hours main/pipeline break: 311.
Sewer: 520-724-6609.
Garbage/recycling: 520-791-3171.
Contact route |
Official detail |
Use this for |
|---|---|---|
Tucson Water Customer Service |
520-791-3242 or 800-598-9449; TW_CustomerService@tucsonaz.gov. |
Billing/account questions, turn on/off service, payment issues, payment verification, portal help and high-bill investigation request. |
Paymentus help |
800-420-1663; customercare@paymentus.com. |
Paymentus portal or payment-processing trouble after you confirm the account is a Tucson Water account. |
Water quality / pressure |
520-791-5945; QualityAndPressure@tucsonaz.gov. |
Hard water, cloudiness, taste/odor, low pressure, local water-quality dashboard and report questions. |
Non-emergency water leaks |
WaterLeaks@tucsonaz.gov. |
Non-urgent leaks that are not active main breaks or emergency service problems. |
Water waste |
520-791-2514; WaterWaste@tucsonaz.gov. |
Water waste reporting, irrigation runoff and conservation-related violations. |
Pima County sewer/wastewater |
520-724-6609, Monday-Friday 7:30 AM-4:30 PM. |
Sewer/wastewater charges, winter averaging and sewer billing questions. |
City Environmental Services |
520-791-3171, Monday-Friday 7 AM-5 PM. |
Garbage/recycling charges and service questions that appear on the utility services statement. |
Pay Bill or Log In: Paymentus, Phone, Mail, Cashier, Drop Box and Retail Vendors
Paymentus portal
Create an account to manage payment methods, AutoPay, e-statements, Text-to-Pay and paperless notices.
One-time payment
No registration required. Use account number with dash and street number.
Mail payment
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340
Use bill envelope when available.
Use the City’s official payment page first
Open the City of Tucson “View/Pay Your Utility Bill” page or the Paymentus Tucson Utility portal. Avoid search ads and third-party pages that are not linked from TucsonAZ.gov.
Enter account number exactly
For one-time payment, Paymentus asks for the account number exactly as shown on the bill, including the dash, with no added leading zeros. It also asks for the street number.
Register for extra account tools
Registered customers can manage monthly AutoPay, manage multiple accounts and save multiple payment methods. Paperless billing is available once logged in.
Call after a delinquent payment
If the account is delinquent or water service has been interrupted, Tucson says customers may use IVR payment but must contact Customer Service to verify payment.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Paymentus portal account |
Set payment methods, view statements electronically, set AutoPay, sign up for paperless notices by email/text and set Text-to-Pay. |
Regular monthly payment and account management. |
Save payment confirmation and confirm AutoPay activation before relying on it. |
One-time Paymentus payment |
No registration required; use account number from bill and street number. |
Quick online payment. |
Do not add leading zeros and include the dash in the account number. |
Phone payment |
Call 520-791-3242; 24/7 payment by IVR. |
Payment without web login. |
After paying a delinquent/interrupted account, call Customer Service to verify payment. |
Mail |
City of Tucson, P.O. Box 51040, Los Angeles, CA 90051-5340. |
Routine non-urgent payment. |
Mail is risky if a delinquent notice or interruption date is close. |
Cashier |
Cashiers available Monday-Friday 8:30 AM-4:30 PM at 201 N. Stone, 1100 S. Alvernon and 4004 S. Park. |
Urgent payment, cash payment or in-person account review. |
310 Alameda lobby is listed closed; verify before visiting any office. |
Drop box |
Drop boxes at 1100 S. Alvernon, 4004 S. Park and 7820 E. Broadway. |
After-hours check/money-order payment. |
Do not rely on drop box for same-day restoration unless Customer Service confirms timing. |
Third-party vendors |
Walmart and Western Union may accept utility payments. |
Convenience when official online/phone/in-person routes are not practical. |
City says this method can take 7-10 days to be verified; do not use it if delinquent or interrupted. |
Returned checks |
Returned check charge is listed as $28. |
Check-account issue prevention. |
Use a confirmed payment method if service is at risk. |
Start, Stop or Change Tucson Water Service
Start or stop route
- Use Tucson Water Customer Service for turn-on and turn-off service requests.
- Call 520-791-3242 or 800-598-9449 during Monday-Friday phone hours.
- Have service address, move date, account holder details and identification ready.
- Ask whether the account must be opened and closed as separate service actions.
- Save confirmation number and final-read date.
Deposit rule to know
- Tucson code allows the director to require a deposit as a condition of water service.
- Residential water service deposit is listed as $200.
- Other customer classes may be two times the estimated monthly bill.
- Separate deposit may be required for each meter.
- Existing delinquent customers may also be required to pay a deposit.
Deposit refund basics
- Residential deposits may be refundable after one year of continuous service if the account is current and in good standing.
- If account is open less than one year, deposit is refunded after final bill is satisfied.
- If service is disconnected for nonpayment, the deposit with interest may be applied to the account.
- Upon reactivation, another deposit may be charged.
- Ask Customer Service how the deposit appears on your statement.
Moving tip: Tucson utility service statements can include water, sewer and garbage/recycling. When moving, ask for the final water read, sewer and garbage billing responsibility, deposit/refund status, forwarding address and the last date charges will be active.
Due Dates, Delinquent Accounts, Payment Verification and Scams
Due date
Tucson’s delinquent-account page says the due date on a Utility Services Statement is 20 days after an account is billed.
Delinquent call-back
If you receive a delinquent-account call, contact Tucson Water at 520-791-3242 during business hours.
Scam warning
Tucson Water says it does not call customers demanding payment or solicit payments over the phone.
Situation |
What to do |
Why it matters |
|---|---|---|
Normal bill |
Pay before the due date shown on the statement. |
The statement due date is typically 20 days after account billing. |
Past-due warning |
Call Customer Service at 520-791-3242 and ask what amount and payment method will protect service. |
Not every payment route posts fast enough for interruption risk. |
Paid through Paymentus after service interruption |
Save confirmation and contact Customer Service to verify payment. |
Tucson specifically says delinquent/interrupted customers need to verify payment after using IVR. |
Third-party vendor payment |
Avoid it when delinquent or interrupted. |
Walmart/Western Union-type vendor payments can take 7-10 days to be verified. |
Unexpected shutoff call |
Hang up and call 520-791-3242 from the official Tucson Water page or your bill. |
Scammers often pressure customers to pay immediately through unsafe methods. |
Returned check |
Ask how to repay with guaranteed funds if the account is at risk. |
A $28 returned-check charge is listed on the payment page. |
Tucson Water Rates: 2026 Page, Current FY 2027 Rates and CCF Billing
CCF unit
Tucson bills water use per CCF. One CCF equals 100 cubic feet, or about 748 gallons.
5/8-inch service charge
Incorporated Pima County FY 2027 rate: $21.72 monthly service charge.
Single-family first tier
Incorporated Pima County FY 2027 rate: $2.58 per CCF for 1-7 CCF.
Surcharges
Water supply surcharge: $1.25 per CCF. Conservation charge: $0.15 per CCF.
Rate-year note for 2026 articles: Tucson’s ordinance shows FY 2026 rates effective August 7, 2025 and FY 2027 rates effective July 6, 2026. Because this article is for 2026 but current readers are after July 6, 2026, the table below emphasizes the current FY 2027 rates while noting key FY 2026 values where helpful.
Rate topic |
Current FY 2027 incorporated Pima County detail |
FY 2026 reference |
Customer meaning |
|---|---|---|---|
5/8-inch monthly service charge |
$21.72. |
$19.22. |
Common small residential fixed charge before usage. |
3/4-inch monthly service charge |
$29.60. |
$26.20. |
Check meter size on bill before comparing charges. |
1-inch monthly service charge |
$45.37. |
$40.15. |
Larger meters carry higher fixed monthly service charges. |
Single-family 1-7 CCF |
$2.58 per CCF. |
$2.32 per CCF. |
Base household indoor use often falls here if usage is low. |
Single-family 8-15 CCF |
$4.70 per CCF. |
$4.25 per CCF. |
Extra household use, irrigation or small leaks can enter this block. |
Single-family 16-30 CCF |
$9.23 per CCF. |
$8.56 per CCF. |
High outdoor use can raise the marginal cost quickly. |
Single-family over 30 CCF |
$13.65 per CCF. |
$12.87 per CCF. |
Very high use is expensive; check irrigation, pool, evaporative cooler and leaks. |
Unincorporated Pima County 5/8-inch charge |
$23.89. |
$22.87. |
Unincorporated-area customers can have different fixed and usage rates. |
Water supply surcharge |
$1.25 per CCF. |
$1.25 per CCF. |
Added to service charge and water use charges for all customer classes. |
Conservation charge |
$0.15 per CCF. |
$0.15 per CCF. |
Also added to monthly water use for all potable customer classes. |
Bill estimate tip: do not multiply gallons directly by the CCF rate. Convert gallons to CCF first: 1 CCF is about 748 gallons. Then add the monthly service charge, usage tiers, water supply surcharge, conservation charge and any sewer/garbage/stormwater line items.
Sewer, Wastewater and Garbage Charges on a Tucson Utility Statement
Sewer/wastewater
Pima County Wastewater Reclamation uses the average of December, January and February billing periods from the water bill to calculate the monthly sewer charge.
Winter averaging appeal
Pima County offers customers an opportunity to appeal winter averaging because December billing may include some November use.
Garbage/recycling
Garbage and recycling charges are handled by City Environmental Services at 520-791-3171, Monday-Friday 7 AM-5 PM.
Line item |
Who handles it |
What to check before calling |
|---|---|---|
Water service charge |
Tucson Water. |
Meter size, incorporated/unincorporated area, account class and rate year. |
Water usage charge |
Tucson Water. |
CCF usage, tier, leak/high usage alert, irrigation and usage history. |
Water supply surcharge |
Tucson Water. |
CCF use and surcharge line item. |
Conservation charge |
Tucson Water. |
CCF use and conservation charge line item. |
Sewer / wastewater |
Pima County Wastewater Reclamation, 520-724-6609. |
December, January and February water use, sewer winter average and appeal deadline. |
Garbage / recycling |
City Environmental Services, 520-791-3171. |
Cart service, residential trash charge, missed pickup or service issue. |
High Tucson Water Bill: Leak, Meter and Usage Alert Steps
High usage alert
If the bill shows a high-usage alert and you did not knowingly use or lose a lot of water, Tucson says there may be a leak on the property.
Check private-side leaks first
Leaks can occur in the service line from meter to home, toilets, evaporative coolers, irrigation, water heaters, swimming pools, spas and water treatment systems.
High Bill Investigation
After the Smart Home Water Guide steps, Tucson Water can submit a High Bill Investigation to verify meter number, check continuous flow and visually inspect the meter.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Usage unit |
Confirm CCF usage and convert to gallons if needed. |
One CCF is about 748 gallons; a few CCF can be a large amount of water. |
Usage tier |
Check whether usage moved from 1-7 CCF into 8-15, 16-30 or over 30 CCF. |
Higher tiers cost more per CCF. |
Toilet leak |
Dye-test toilets and listen for refilling when no one has flushed. |
Silent toilet leaks can run continuously. |
Evaporative cooler |
Check float valve, drain line and overflow. |
Tucson’s climate means cooler leaks can be easy to miss. |
Irrigation / drip system |
Check controller schedule, broken emitters, valves, line breaks and water waste. |
Outdoor use is often the biggest seasonal driver in desert homes. |
Service line |
Turn off all water in the house and yard, then see whether meter movement continues if safe to check. |
Tucson Water cannot locate private-property leaks but can check the meter side. |
Meter investigation |
Call 520-791-3242 and ask for a High Bill Investigation after following the leak checklist. |
Tucson Water can verify meter number, continuous flow and meter readings when appropriate. |
Sewer and garbage |
Separate water charge from sewer and garbage/recycling line items. |
The total utility statement may rise even when water use is not the only cause. |
Tucson Water CARES, Bill Assistance and Conservation Programs
Utility bill assistance
Tucson Water CARES helps lower the cost of water, sewer and garbage bills each month for qualifying customers.
Low-income conservation
Programs include free toilet replacement, emergency plumbing repairs, discounted clothes washer, rainwater harvesting grants/loans and gray water grants/loans.
Residential rebates
Tucson Water lists high-efficiency toilet, clothes washer, rainwater harvesting and gray water system rebates for eligible residential customers.
Program / need |
Best route |
Prepare first |
|---|---|---|
Monthly utility bill discount |
Tucson Water CARES financial assistance page. |
Current utility bill, account number, qualifying service address and income/assistance proof. |
Emergency rental or utility assistance |
PPEP emergency services route listed by Tucson Water CARES. |
Current bill, shutoff notice if any, ID, income proof and contact information. |
Free toilet replacement |
Tucson Water low-income conservation programs. |
Eligibility proof, service address and fixture details. |
Emergency plumbing repair |
Low-income conservation program route. |
Leak description, photos if safe, water bill and household eligibility information. |
Rainwater harvesting |
Residential rebate or low-income grant/loan route. |
Pre-approval steps, system plan, class requirement if applicable and project cost. |
Gray water system |
Residential gray water rebate or low-income grant/loan route. |
Permanent system plan, receipts, installation details and eligibility documentation. |
Best use of assistance pages: use the bill-assistance page when you cannot pay the monthly bill. Use conservation and rebate pages when the bill is high because the home needs repairs, fixture upgrades, rainwater harvesting or gray water improvements.
Water Quality, Pressure, Hard Water and 2025 Annual Reports
Water sources
Tucson Water says potable water comes from local aquifers and annually refreshed Colorado River water, with the tap blend varying across the service area.
Monitoring scale
The City says staff monitor drinking water quality at 170 wells, 60 reservoirs, 271 sampling stations and 125 selected homes across its systems.
Quality / pressure contact
For water quality or pressure concerns, call 520-791-5945 or email QualityAndPressure@tucsonaz.gov.
Concern |
What Tucson Water says |
What to do |
|---|---|---|
Is the water safe? |
Tucson Water states it provides safe drinking water that complies with federal, state and local drinking-water regulations. |
Review the current Annual Water Quality Report and use the neighborhood dashboard for local data. |
Hard water |
Local groundwater and Colorado River water tend to make Tucson’s water hard, which can affect taste but does not present health risks according to the City page. |
Use hard-water tips if scale or taste is the main issue. |
Cloudy water |
Cloudiness may be tiny air bubbles released from the faucet. |
Fill a clear glass and see whether it clears from bottom to top. |
Discolored water |
Discoloration may be impacted by nearby construction. |
Note location, time, one tap/all taps and nearby work before calling. |
Odor / taste |
Sink odors can come from bacteria in drains or water heaters; chemical smells may relate to disinfection. |
Test cold water in a clean glass away from the sink drain and report persistent issues. |
Low pressure |
Pressure can vary across the service area and may be impacted by construction, a pressure regulating valve or leaks within the Customer Zone. |
Ask 520-791-5945 whether the issue is local, customer-side or system-related. |
Annual reports |
2025 Annual Water Quality Reports include a Main System report and Corona de Tucson report, with English and Spanish versions. |
Use the correct report for your service area. |
Report Leaks, Water Waste, Main Breaks and Pressure Problems
Use phone for active emergency
- Call 520-791-4133 Monday-Friday 6 AM-9 PM for water emergencies.
- Call 311 after hours for broken water main or pipeline emergencies.
- Give exact address/intersection, visible flow and traffic/safety hazards.
- Do not use email for active flooding, no-water emergency or broken main.
Use the right non-emergency route
- Non-emergency water leaks: WaterLeaks@tucsonaz.gov.
- Water waste: 520-791-2514 or WaterWaste@tucsonaz.gov.
- Water quality/pressure: 520-791-5945 or QualityAndPressure@tucsonaz.gov.
- Customer service/high bill: 520-791-3242.
Problem |
What to say |
What to prepare |
|---|---|---|
Broken water main |
“Water is flowing/bubbling at [address/cross street]. It started at [time].” |
Road hazard, sinkhole, nearby hydrant/valve, photos only if safe and callback number. |
No water / low pressure |
“My address has no water/low pressure. It started at [time].” |
Neighbors affected, shutoff notice status, nearby construction and whether pressure problem is one fixture/all fixtures. |
Meter-box leak |
“There is water at or near the meter box at [address].” |
Street side vs house side if known and whether the meter shows continuous flow. |
Private leak suspicion |
“My bill shows high usage and I want to check whether the meter indicates continuous flow.” |
Usage history, Smart Home Water Guide checks and any plumber notes. |
Water waste |
“I want to report water waste at [location] on [date/time].” |
Address, photos if safe, irrigation runoff pattern and repeated timing. |
Before Digging, Irrigation Repair, Fence Work or Service-Line Work
1. Call 811
Use Arizona 811 before digging, trenching, tree planting, fence posts, irrigation work or private service-line repair.
2. Mark the work area
Mark the exact dig area in white paint/flags if required by Arizona 811 instructions.
3. Wait for markings
Do not start work until utilities have responded and markings are complete.
4. Report damage
If you damage a water line or create an active leak, call Tucson Water emergency routing immediately.
Map: Tucson Water Customer Service and Cashier Locations
The City lists its main civic address at 255 W. Alameda Street. For payment cashier service, use the listed cashier/drop-box sites below and verify hours before visiting.
Location / route |
Address / link |
Use for |
|---|---|---|
Planning and Development Services Center |
201 N. Stone Avenue |
Cashier only, Monday-Friday 8:30 AM-4:30 PM. |
Patrick K. Hardesty Midtown Multi-Service Center |
1100 S. Alvernon Way |
Drop box and cashier, Monday-Friday cashier hours. |
Thomas O. Price Service Center |
4004 S. Park Avenue |
Drop box and cashier, Monday-Friday cashier hours. |
Ward 2 Office |
7820 E. Broadway Boulevard |
Drop box only. |
Paymentus portal |
Online login, payments, AutoPay, saved methods, paperless billing and Text-to-Pay. |
|
One-time payment |
Pay without registering using account number with dash and street number. |
Tucson Water Utility FAQ
How do I pay my Tucson Water bill online?
Use the official Paymentus Tucson Utility Customer Portal. You can register to manage payment methods, AutoPay, paperless billing, Text-to-Pay and saved accounts, or use the one-time payment option without registering.
What is the Tucson Water customer service phone number?
Call Tucson Water Customer Service at 520-791-3242 or toll-free 800-598-9449. Phone hours are Monday through Friday from 8 AM to 5 PM.
What is the Tucson Water pay-by-phone number?
Call 520-791-3242 for Tucson Water’s 24/7 Interactive Voice Response payment system. Accepted payment networks include Mastercard, Visa, Discover and electronic checks.
What information do I need for one-time payment?
Paymentus asks for the account number exactly as shown on the bill, including the dash and no added leading zeros, plus the street number.
Where can I pay Tucson Water in person?
Cashiers are listed at 201 N. Stone Avenue, 1100 S. Alvernon Way and 4004 S. Park Avenue, Monday through Friday from 8:30 AM to 4:30 PM. Drop boxes are listed at 1100 S. Alvernon Way, 4004 S. Park Avenue and 7820 E. Broadway Boulevard.
Who do I call for a Tucson water emergency?
Call 520-791-4133 Monday through Friday from 6 AM to 9 PM for water emergencies. For after-hours broken water main or pipeline emergencies, Tucson lists 311.
Who handles Tucson sewer charges?
Pima County Wastewater Reclamation handles sewer/wastewater charge questions at 520-724-6609. Pima County uses the average of December, January and February water billing periods to calculate monthly sewer charges.
What should I do if my Tucson water bill is high?
Check usage in CCF, prior balance, irrigation, toilets, evaporative cooler, pool/spa, water heater and private service line. After using the Smart Home Water Guide steps, call 520-791-3242 and ask about a High Bill Investigation.
What are Tucson Water rates in 2026?
Tucson’s code shows FY 2026 rates effective August 7, 2025 and FY 2027 rates effective July 6, 2026. For incorporated Pima County, current FY 2027 single-family water tiers are $2.58, $4.70, $9.23 and $13.65 per CCF, plus the monthly service charge, $1.25/CCF water supply surcharge and $0.15/CCF conservation charge.
Is this the official Tucson Water website?
No. This is an independent informational guide. Use official City of Tucson pages, Paymentus, your bill, 520-791-3242, 520-791-4133 and 311 to verify live balance, payment posting, service status, rates and emergency instructions.
30-Second Tucson Water Checklist
Pay/login: Paymentus portal → account number/email → payment method → save confirmation.
One-time payment: account number exactly as shown on bill, including dash, plus street number.
Customer service: 520-791-3242 or 800-598-9449; Monday-Friday 8 AM-5 PM.
Email: TW_CustomerService@tucsonaz.gov.
Water emergency: 520-791-4133 Monday-Friday 6 AM-9 PM; after-hours broken main/pipeline use 311.
Sewer: Pima County Wastewater Reclamation, 520-724-6609.
Garbage/recycling: City Environmental Services, 520-791-3171.
High bill: check CCF usage, tiers, toilets, irrigation, evaporative cooler, pool/spa, private service line and sewer winter average.
Rates: current FY 2027 rates began July 6, 2026; use the official water-bill page before quoting future amounts.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
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