West Palm Beach Water Utilities Help Desk for Bills, Login, Service and Emergencies
Use this page when you need to pay a City of West Palm Beach utility bill, log in to the customer portal, call the right phone number, check a late notice, request service, report a water/sewer emergency, or understand a high bill.
Quick Answer: Choose the Right West Palm Beach Utility Route
Searcher intent |
Official action |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online or log in |
Account number and numeric part of service address from paper bill. |
One-time payment works without registration. Portal also supports login/register. |
|
Pay by phone |
Call 561-822-1300 and follow prompts. |
Utility account number, house number and ZIP code. |
Use phone/internet/City Hall if disconnected or reminder letter received; do not mail late/disconnect payments. |
Billing question |
561-822-1300, Monday-Friday, 8 AM-5 PM. |
Account number, service address, due date, payment proof, notice copy. |
Only established applicants can make account changes or billing inquiries. |
Water, sewer or stormwater emergency |
Call 561-822-2210. |
Exact address, cross street, issue type, time started, safety concern. |
This is the 24-hour dispatch/emergency repair number. |
Pay in person |
City Hall, 401 Clematis Street, Lobby 1st Floor, West Palm Beach, FL 33401. |
Bill, ID if needed, payment method, account number. |
Payment hours listed: Monday-Friday, 7:30 AM-5 PM. |
Start service |
Call Customer Service at 561-822-1300. |
Service address, applicant details, deposit question, move-in date. |
Same-day service is not guaranteed. |
Backflow / meter field question |
Call 561-822-2244 or email fieldcustomerservice@wpb.org. |
Service address, meter number, backflow device info, contractor details. |
Use this route for backflow prevention and cross-connection questions. |
Fast warning: if service is disconnected or you received a reminder letter, the City says not to mail payment in the bill envelope. Call billing at 561-822-1300 for the correct restoration/payment route.
Official Phone Numbers, Addresses and Hours
Customer Service / Bill Pay
Phone: 561-822-1300
Hours: Monday-Friday, 8:00 AM-5:00 PM
Fax: 561-822-1299
Pay in Person
City Hall
401 Clematis Street
Lobby, 1st Floor
West Palm Beach, FL 33401
Payment hours: Monday-Friday, 7:30 AM-5:00 PM
Public Utilities Directory Address
Public Utilities
1009 Banyan Boulevard
West Palm Beach, FL 33401
Public Utilities info: 561-494-1060
Need |
Official contact |
Best use |
|---|---|---|
Utility bill inquiry | Bill amount, login, payment posting, service connection/disconnection, deposit, name changes. | |
Central Operations emergency repair | 24-hour water, sewer, stormwater emergency, after-hours assistance. | |
Stormwater billing | Stormwater charge on bill. | |
Stormwater illicit discharge | Report discharge/pollution to stormwater system. | |
Stormwater maintenance request | Drainage or stormwater maintenance request. | |
Backflow / cross-connection | Backflow hotline, meters/field customer service questions. | |
Laboratory services | Water Quality Report copies and laboratory questions. | |
Water Treatment Plant | Water treatment and operational water quality routing. | |
Utility locates | Call before digging, fence posts, landscaping, irrigation or excavation. |
Pay, Login, Quick Pay or Auto Pay
One-Time Payment
Use Paymentus without registering. You need your account number and numeric service address from the paper bill.
Portal Login
Log in with email and password, or register a new customer portal account.
Posting Time
Payments before midnight post next day. Payments after midnight post within 48 hours.
Auto Pay
Register through Paymentus to enroll in auto pay. Call 561-822-1300 with questions.
Payment method |
Official detail |
Best for |
What to save |
|---|---|---|---|
Online Paymentus |
Quick Pay, login, registration, password reset, auto pay. |
Confirmation number, payment amount, date/time, account number. |
|
Pay by phone |
Call 561-822-1300 and follow prompts. |
Customers who want assisted phone payment. |
Account number, house number, ZIP code, confirmation. |
Pay by mail |
City of West Palm Beach, P.O. Box 30000, Tampa, FL 33630-3000. |
Normal bills with enough time before due date. |
Do not mail if disconnected or reminder letter received. |
Pay in person |
City Hall, 401 Clematis Street, Lobby 1st Floor, West Palm Beach, FL 33401. |
Urgent payment, receipt, or in-person assistance. |
Hours: Monday-Friday, 7:30 AM-5 PM. |
Drop box |
Drop box off Banyan Boulevard on the north side of the City Center building. |
After-hours check/money-order drop-off. |
Do not use drop box for service restoration unless billing confirms it will protect service. |
Written correspondence |
City of West Palm Beach, P.O. Box 3506, West Palm Beach, FL 33402-3506. |
Notices, documentation, public-record exemption correspondence, formal billing documents. |
Include full name, service address, account number and supporting document copies. |
Official payment links:
Late Bill, Reminder Letter or Disconnected Water
Due rule
Utility accounts are billed monthly, due upon receipt, and become past due 21 days after billing.
Late fee
The bill explanation lists late fees as $10 or 1% of the unpaid balance, whichever is greater.
After shutoff
City ordinance requires all outstanding utility charges to be paid before service is restored.
Situation | Best move | Why |
|---|---|---|
Reminder letter received | Call 561-822-1300 before mailing payment. | The billing page says not to mail the payment if disconnected or reminder letter received. |
Water already disconnected | Pay by City Hall, phone or internet, then confirm restoration with billing. | The FAQ says mailed payments are not the fastest route after disconnection. |
Field representative asks for money | Do not pay them. | The FAQ states field representatives do not accept payments. |
Three late payments in 12 months | Ask if a new deposit will be billed. | The FAQ says three late payments within 12 months can require a new deposit if no deposit is on record. |
After-hours emergency service | Call 561-822-2210. | The FAQ notes there will be a charge for after-hour services. |
Start, Stop, Deposit or Change Account Name
Activate service
- Call Customer Service at 561-822-1300.
- Prepare service address and move-in date.
- Ask current deposit and initiation-fee requirements.
- Same-day service is not guaranteed.
Deposits
- Deposits are required from every customer except governmental entities.
- Single-family residential deposits may be billed and due with first monthly statement.
- Commercial deposits must be paid before service is connected.
- Multi-residential and commercial deposits are held until account close.
Deposit return
- Single-family residential accounts can receive deposit credit after 12 consecutive on-time payments.
- Multi-family and commercial deposits are returned only when service is discontinued.
- Deposit is applied to final bill first; remaining balance may be refunded by check.
Name change note: the FAQ says the process depends on the reason. Marriage, divorce/former spouse, deceased spouse, and full customer transfer can require different documents; changing from one customer to another generally requires a new deposit.
Understand the West Palm Beach Utility Bill
Account number
Use it whenever you contact customer service or pay online.
Total use
Water consumption is measured in CCF. 1 CCF = 748 gallons.
Adjustment line
Can include account delinquency, late fees, debits or credits.
Messages
Read this box for City programs, billing changes, or account notices.
Bill item | What it means | What to check |
|---|---|---|
Previous bill | Prior amount billed. | Compare with payments posted since last bill. |
Payments | Total payments made since the last bill/billing period. | If missing, call with confirmation number. |
Past Due Please Pay Now | Past-due balance. | Call before mailing if close to interruption. |
Current Billing Charges Due | Date payment must be received before late fee. | Pay before this date, not on mail-send date. |
Meter number | Unique meter at service address. | Helpful for reread, leak, service or field issue. |
Service dates | Billing-period start/end. | Longer billing periods can make usage look higher. |
Total use | Usage recorded in CCF. | Multiply CCF by 748 to estimate gallons. |
Wastewater usage | Residential wastewater commodity charge is tied to metered water consumption, with special rules for over 16 CCF per dwelling unit. | Ask billing if irrigation or unusual usage affected wastewater. |
Stormwater | Residential per dwelling unit; general accounts based on impervious surface such as rooftops, driveways, garages, sheds and patios. | For stormwater billing questions, call 561-822-1303. |
Deposit | Required to establish an account. | Ask when deposit is due and how it is returned/credited. |
High Water Bill, Meter Reread or Leak Credit
Common causes
The City FAQ points to hidden leaks, running toilets, broken irrigation lines, increased usage, guests, summer watering, pools and malfunctioning valves.
Meter reread
You can request a meter reread. If the initial reading was accurate, a reread charge may apply; if inaccurate, there is no charge.
Leak credit
If a certified plumber repaired a leak, call Customer Service first for eligibility before completing the Leak Credit Request Form.
Check | Action | Why it matters |
|---|---|---|
Running toilet | Listen for refill/hissing and use dye test if needed. | Toilets are a common hidden leak source. |
Irrigation | Check timers, broken heads, wet patches, zones running overnight. | Broken irrigation can drive a sudden CCF increase. |
Water valves | Look for malfunctioning valves, bypasses, and softener/irrigation issues. | FAQ lists malfunctioning valves as a high-bill cause. |
Guests / pools / watering | Compare service dates and household activity. | Normal use increases can still create a high bill. |
Street side vs property side | City repairs leaks on the street side of meter; owner is responsible for consumer-side pipe repairs and usage charges. | Helps decide whether to call City or plumber. |
Proof of repair | Keep plumber invoice, repair date, photos and leak location. | Needed when asking about water adjustment eligibility. |
Water, Sewer or Stormwater Emergency
Problem | Say this | Have ready |
|---|---|---|
Water main break / active street leak | “Water is running/bubbling at [address/cross street].” | Nearest address, direction of flow, road hazard, time started. |
No water / very low pressure | “My address has no water/low pressure. Neighbors [are/are not] affected.” | Service address, all taps vs one fixture, outage notice if any. |
Sewer backup | “Wastewater is backing up at [fixture/location].” | Basement/floor drain/toilet, when started, whether neighbors are affected. |
Storm drain / flooding request | “Stormwater maintenance is needed at [location].” | Street, nearest inlet/canal, standing water depth, safety issue. |
Backflow/cross connection | “I have a backflow device / cross-connection question for [address].” | Device type, test report, contractor, service address. |
Sewer safety: avoid contact with wastewater, stop using plumbing if the backup worsens, keep children and pets away, and document only when safe.
Local Service Context: City, Towns, Watershed and Wastewater
Local entity / area | What official pages say | User takeaway |
|---|---|---|
City of West Palm Beach | Monthly utility bills can include water, wastewater, sanitation/recycling, stormwater and utility tax. | Use City billing if your bill is from the City of West Palm Beach. |
Town of Palm Beach | City water plant supplies potable water to Town of Palm Beach customers as part of its service context. | Your retail billing route may still depend on your local account provider. |
Town of South Palm Beach | City water plant supplies potable water to South Palm Beach service area. | Check your bill header before using West Palm Beach billing links. |
Grassy Waters / East Clear Lake | Watershed Management protects Grassy Waters Preserve, and the Water Treatment Plant draws water from East Clear Lake. | Useful for water-source and water-quality questions. |
East Central Regional Water Reclamation Facility | Wastewater treatment serves West Palm Beach, Lake Worth Beach, Riviera Beach, Town of Palm Beach and portions of Palm Beach County. | Wastewater service area is broader than just one city. |
Palm Beach County | County Community Services may help with utility crisis/assistance programs for eligible residents. | Use county assistance if you cannot pay or have disconnection risk. |
Provider check: West Palm Beach, Palm Beach County Water Utilities, private HOAs, condos and nearby municipalities can have different bills. Match the name on your bill before paying.
Water Quality, Reports, Service Line Inventory and Paperless Billing
Water Quality Reports
The City publishes annual Consumer Confidence / Water Quality Reports. For older copies, contact the Laboratory Manager at 561-822-2269.
Service Line Inventory
Use the City’s service-line map and search by the service address shown on your utility bill.
Paperless Billing
Enroll or opt out by calling 561-822-1300, emailing utilitiesmailbox@wpb.org or faxing 561-822-1299.
Topic | Official detail | What user should do |
|---|---|---|
Water Quality Report | Annual report explains where water comes from and what is in it. | Open the latest report before asking about contaminant levels. |
Emergency water issue | 24-hour water/sewer/stormwater hotline is 561-822-2210. | Call hotline for urgent issues rather than waiting for billing office. |
Service line material | City map lets users enter address in top-right search bar; use utility-bill service address if not populating. | Search exact service address, not mailing address. |
eBilling | Account information is available 24/7 through portal registration; eBilling sends electronic notifications when a new bill is available. | Register, then request paperless enrollment if desired. |
Paperless setup timing | Enrollment may take up to two billing cycles and paper mail may continue during that time. | Do not ignore mailed bills while paperless is pending. |
Forgot password | Use “Forgot My Password” in the payment portal. | Do this before creating duplicate account access. |
Utility Assistance and Disconnection Help in Palm Beach County
West Palm Beach service center
Palm Beach County Community Services
810 Datura Street
West Palm Beach, FL 33401
Prepare documents
- Most recent utility bill or termination notice.
- Proof of income.
- Government-issued ID.
- Social Security card if requested.
- SNAP/Medicaid or housing documents if applicable.
Important: assistance programs and funding windows change. Apply through the official Palm Beach County Community Services routes and still call West Palm Beach billing if you have a shutoff deadline.
Map: City Hall Payment Location
Location | Address | Use for |
|---|---|---|
City Hall payment counter | 401 Clematis Street, Lobby 1st Floor, West Palm Beach, FL 33401 | In-person utility payments and customer service routing. |
City Center drop box | Off Banyan Boulevard, north side of City Center building | Drop-box payments; not ideal for disconnected/reminder-letter accounts unless billing confirms. |
Public Utilities department directory location | 1009 Banyan Boulevard, West Palm Beach, FL 33401 | Public Utilities department reference and division routing. |
Payment mailing address | City of West Palm Beach, P.O. Box 30000, Tampa, FL 33630-3000 | Mail normal bill payment only. |
Written correspondence address | City of West Palm Beach, P.O. Box 3506, West Palm Beach, FL 33402-3506 | Formal account correspondence and public records exemption requests. |
West Palm Beach Water Utilities FAQ
What is the West Palm Beach water bill phone number?
Call Customer Service at 561-822-1300 for utility bill questions, payment options, online payment help, account inquiries, and service connection or disconnection.
How do I pay my West Palm Beach utility bill online?
Use the Paymentus Customer Portal at ipn2.paymentus.com/cp/wpbf. You can make a one-time payment without registering or log in/register for account access.
What do I need for one-time Paymentus payment?
You need your utility account number and the numeric portion of the service address from your paper bill.
When does an online payment post?
Paymentus states payments made before midnight post next day. Payments made after midnight post within 48 hours.
Can I pay by phone?
Yes. Call 561-822-1300 and follow the prompts. Have your utility account number, house number and ZIP code ready.
Where do I mail a payment?
Mail utility bill payments to City of West Palm Beach, P.O. Box 30000, Tampa, FL 33630-3000. Do not mail if service is disconnected or you received a reminder letter; call billing first.
Where can I pay in person?
Pay at City Hall, 401 Clematis Street, Lobby 1st Floor, West Palm Beach, FL 33401. Hours listed are Monday-Friday, 7:30 AM to 5:00 PM.
What is the emergency number?
For water, sewer or stormwater emergencies, call the 24-hour dispatch hotline at 561-822-2210.
When is the bill past due?
Utility accounts are billed monthly, due upon receipt, and become past due 21 days after billing.
What is the West Palm Beach late fee?
The bill explanation lists late fees as $10 or 1% of the unpaid balance, whichever is greater.
Does the City repair leaks at the meter?
The City is responsible for leaks on the street side of the meter. Pipe repairs and consumption charges on the consumer side are the property owner’s responsibility.
Can I request a water leak adjustment?
If a high bill was caused by a leak repaired by a certified plumber, call Customer Service at 561-822-1300 for eligibility before submitting the Leak Credit Request Form.
Does West Palm Beach offer budget billing?
No. The City FAQ says budget billing or levelized billing is not offered at this time.
How do I enroll in paperless billing?
Call 561-822-1300, email utilitiesmailbox@wpb.org, or fax 561-822-1299 to enroll or opt out. Enrollment may take up to two billing cycles.
Who do I call before digging?
Call 811 before digging, landscaping, installing posts, irrigation work, trenching, or excavation.
30-Second West Palm Beach Utility Checklist
Pay/login: open Paymentus, use account number + numeric service address, save confirmation.
Billing help: call 561-822-1300, Monday-Friday, 8 AM-5 PM.
Emergency: call 561-822-2210 for 24-hour water, sewer or stormwater emergency dispatch.
In person: City Hall, 401 Clematis Street, Lobby 1st Floor; payment hours Monday-Friday, 7:30 AM-5 PM.
High bill: check CCF × 748 gallons, service dates, toilets, irrigation, valves, plumber proof, and leak-credit eligibility.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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