Wichita Water Utilities 2026: Bill Pay, Login & Phone

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Wichita Water Utilities • link.wichita.gov • bill pay • login • emergency phone • rates

Wichita Water Utilities Help Desk: Pay, Log In, Call or Fix a Water Bill Problem

Use this as a city utility counter: pay the bill, register your account, stop a disconnect mistake, report a leak or sewer stoppage, understand a high bill, check rates, and find official Wichita water resources quickly.

Pay / Login Call 316-265-1300 Water Emergency Office Map

Quick Answer: Official Wichita Water Details

Billing / Customer Care316-265-1300
Emergency Leaks / Sewer316-262-6000
Customer Care Visit455 N. Main, 1st Floor
PW&U Office455 N. Main, 8th Floor
Need
Official route
Prepare first
Important detail
Pay water bill
link.wichita.gov
Customer number + account number from the top-right corner of your bill.
One-time payment is available without registering.
Register / log in
Login to My Account
Customer number, account number, email, username, password.
Registration lets you view usage, payment history, paperless billing, autopay and scheduled payments.
Billing question or payment arrangement
316-265-1300
Bill copy, account number, service address, notice, payment proof.
Customer care hours: Monday-Wednesday & Friday 8 AM-5 PM; Thursday 9 AM-5 PM.
Emergency water leak or sewer stoppage
316-262-6000
Exact address, cross street, leak/stoppage type, start time, safety risk.
Use for active water emergencies, emergency leaks, and sewer stoppages.
Moving / start-stop service
link.wichita.gov → Start/Stop Services → Start or Stop Service Only → Get Form
Move date, service address, forwarding address, customer/account number.
You can also call 316-265-1300 or visit 455 N. Main, 1st Floor.
Online login problem
UtilitiesSystemHelp@wichita.gov
Customer number + account number.
This mailbox is for system/login help, not billing account questions.

Disconnect warning: Wichita’s online payment FAQ says once a shutoff nonpayment service order is generated, the online payment option is disabled. Call 316-265-1300 or visit Customer Care instead of trying repeated online payments.

Official Office, Hours, City Hall and Local Service Context

🏢

Water Customer Care

Visit:
455 N. Main Street, 1st Floor
Wichita, KS 67202

Phone: 316-265-1300
Email: watercustomerservice@wichita.gov

🏛️

Public Works & Utilities

Department address:
455 N. Main Street
Wichita, KS 67202

Department phone: 316-268-4422
City Hall hours: 8 AM-5 PM, Monday-Friday

📍

Locality

City: Wichita
County: Sedgwick County
State: Kansas

Wichita water serves homes, businesses and wholesale customers using supply from Cheney Reservoir and the Equus Bed Aquifer.

Official starting points:

Public Works & Utilities Water Customer Care Make a Payment Who to Contact

Pay or Log In at link.wichita.gov

The main online task is simple, but mistakes happen when users enter the wrong account number, click submit twice, or try online payment after a shutoff order.

Open the official payment site

Go to link.wichita.gov. Use “One-Time Payment / Pay Now” for quick payment, or “Register Now” / login for account tools.

Find the right numbers

Use the customer number and account number from the top-right corner of your water bill. Enter all numbers, including leading zeros.

Submit only once

If the payment screen is slow, click Submit only one time. Wichita’s FAQ warns repeated clicks may generate multiple payments or temporary bank holds.

Save proof

Keep the confirmation page, amount, date/time, payment method, customer/account number, and screenshot. One-time online payments show a confirmation page with print option.

Online action
What it does
Need ready
Useful rule
One-time payment
Pay without registering.
Customer number + account number.
Payment posts immediately to the account, then updates nightly Monday-Friday; after-hours/holiday payments post next business day.
Register account
Manage account 24/7.
Customer/account number, email, username, password.
Benefits include last 18 months of bills, payment history, usage review, paperless billing, autopayment and scheduled payments.
Forgot username
Get username reminder.
Email address.
Use Forgot Username on login page.
Forgot password
Request password reminder/reset help.
Username.
Password is case-sensitive and must be at least 8 characters with uppercase, lowercase and a number.
Paperless billing
Stop paper bill after registration.
Registered online account.
Login → Manage Account → choose Yes → Save.
View paper bill PDF
Download bill copy online.
Registered account.
Login → Billing → Download PDF.
Online banking
Pay through your bank.
Payment number from top-right of bill.
Do not confuse payment number with customer/account number.
Payment posting script: “I paid water account [customer/account number] on [date/time] by [method]. My confirmation number is [number]. Can you confirm the payment posted and tell me whether any amount remains due?”
Pay / Login Online Payment FAQ PDF Customer Request Form

Past-Due Bill, Payment Arrangement or Shutoff Notice

Do this first

Call 316-265-1300 before paying if you have a shutoff/disconnect notice.

Ask this

“What exact amount and payment method protects service today?”

Know the rule

Partial payments are accepted, but unpaid total due can become delinquent and may lead to late fees or service interruption.

Situation
Best action
Why
Past due, but no shutoff order yet
Call 316-265-1300 or pay online if customer care confirms online payment is acceptable.
You need to know whether fees or pending service orders exist.
Shutoff nonpayment service order generated
Do not rely on online payment. Contact Water Customer Care or visit 455 N. Main, 1st Floor.
Wichita’s FAQ says online payment is disabled once this order is generated.
Need more time
Ask about a payment arrangement or assistance options.
The link.wichita.gov page specifically points billing questions and payment arrangements to 316-265-1300.
Autopay/card payment problem
Call and keep proof of the failed/attempted payment.
Wichita has used a third-party processor for web payments; outages can affect card/debit processing.
Disconnect script: “My address is [address]. I received a [past-due/shutoff] notice. What exact amount is needed today, which payment method will protect service, and do I need to call back after payment?”

Start, Stop, Move Service or Update Account Info

Start / stop online

  • Go to link.wichita.gov.
  • Click Start/Stop Services.
  • Check “Start or Stop Service Only.”
  • Click Get Form.
  • Complete and submit.

Call route

Customer Service Call Center:
316-265-1300

Hours: Monday-Wednesday & Friday 8 AM-5 PM; Thursday 9 AM-5 PM.

Visit route

Water Customer Care:
455 N. Main Street, 1st Floor
Wichita, KS 67202

Bring ID, account number, service address, move date, lease/closing details if needed.

Task
Use this
Prepare
Start water service
link.wichita.gov Start/Stop Services form or call 316-265-1300.
Service address, start date, contact info, ID, property/lease details.
Stop service
Start/Stop Services form, call, or visit.
Stop date, forwarding address, final bill delivery, account number.
Update phone/mailing address
Call 316-265-1300, visit 455 N. Main 1st Floor, or use Customer Request Form.
Old info, new info, customer/account number.
Billing history
Register/login at link.wichita.gov.
Customer/account number and login access.

Water Emergency, Leak or Sewer Stoppage

🚨

Emergency number

316-262-6000

Use for emergency water leaks or sewer stoppages.

💧

Billing number

316-265-1300

Use for bills, payment arrangements, account questions and service changes.

💬

Live chat

Go to Wichita.gov and click the Live Chat icon during customer-care hours.

Use email for non-urgent account questions: watercustomerservice@wichita.gov.

Problem
Call / action
Say this
Have ready
Water leaking in street
316-262-6000
“Water is flowing/bubbling near [address/cross street].”
Direction of flow, traffic hazard, start time, photos if safe.
No water / pressure drop
316-262-6000
“All taps / some taps at [address] have no water or low pressure.”
Neighbors affected, recent work nearby, inside/outside taps affected.
Sewer stoppage
316-262-6000
“Sewer is backing up or stopped at [location].”
Fixture affected, basement/floor drain status, whether neighbors are affected.
Water quality concern
316-265-1300 or emergency number if urgent
“Water changed color/odor/taste at [time].”
Cold/hot tap, one fixture/all fixtures, clear-glass photo, nearby work/notice.

2026 Rates, H2O Care Fund and Water Bill Assistance

2026 water ordinance

Wichita’s 2026 water ordinance applies rates and charges from January 1, 2026 to December 31, 2026.

Rate Relief

The 2026 Rate Relief Water Assistance Program is listed as a $100 program with applications from March 15 through December 31, 2026.

Hardship help

Wichita lists United Way 2-1-1 and Center of Hope at 316-267-0222 for customers experiencing financial hardship.

Rate / help item
Official detail
User action
Residential inside-city minimum water service charge
2026 water ordinance shows 5/8, 3/4 and 1 inch residential inside-city minimum at $22.08.
Use this as base context, then check your bill for meter size, usage, sewer and fees.
Commercial inside-city minimum water service charge
2026 water ordinance shows 5/8, 3/4 and 1 inch commercial inside-city minimum at $24.07.
Businesses should compare class, meter size and volume.
Outside-city minimum water service charge
2026 water ordinance shows 5/8, 3/4 and 1 inch residential outside-city minimum at $35.35 and commercial outside-city at $38.53.
Outside-city accounts should not compare directly with inside-city accounts.
H2O Care Fund
Voluntary donation program administered by Center of Hope to help customers maintain water service.
Donate by flat monthly amount, bill round-up, or mail donation form to Business Operations Division, 455 N Main, 8th Floor.
Rate Relief Water Assistance
$100 assistance; 2026 applications from March 15 through December 31, 2026; proof of 2026 LIEAP approval required.
Prepare LIEAP approval letter or gas/electric bill showing 2026 LIEAP credit.
Other assistance
United Way 2-1-1 and Center of Hope 316-267-0222 are listed resources.
Call early, especially before a shutoff order is generated.
Rates & Fees 2026 Water Rates PDF 2026 Sewer Rates PDF

High Water Bill: Wichita Leak Checks That Actually Matter

Weather / lawn

High usage often starts when warmer weather brings yard or garden watering.

Toilet leak

A toilet flapper leak can be hard to notice but easy to test.

Faucets

Worn washers or cartridges can waste water quietly.

Irrigation

Sprinkler schedules, broken heads and daytime watering can raise bills quickly.

Check
How to do it
What it means
Toilet dye test
Open tank lid, put dark food coloring into tank, wait about 15 minutes, then check bowl.
Color in the bowl means there is likely a leak.
Outdoor irrigation
Check watering days, timer, broken heads, runoff, and watering between 10 AM and 6 PM.
Outdoor usage can spike fast during Wichita heat.
Faucets / cartridges
Check kitchen, bathroom, laundry, basement and outdoor taps.
Worn washers or cartridges can create steady loss.
Bill comparison
Compare same month last year, current billing period, and weather/watering changes.
Helps separate seasonal use from leaks.
Account usage
Register/login to review water usage online.
Usage history helps explain high bills before calling.
High-bill script: “My bill increased from [old amount/usage] to [new amount/usage]. I checked toilets, faucets and irrigation. Can you review the meter read, billing period, account usage and any known issue near [address]?”
High Water Bill Review Usage Online

Water Quality, Supply and Boil Water Advisory

Water source

Wichita gets drinking water from Cheney Reservoir and the Equus Bed Aquifer. Water travels to the treatment plant before distribution.

Annual report

Water Quality Reports explain where Wichita water comes from, what it contains, and how it compares to EPA and state standards.

Consumer questions

City: 316-265-1300
KDHE: 785-296-5514

Situation
Official guidance
User action
Need water quality report
Use the Water Quality Reports archive or Wichita.gov/CCR route.
Check the latest Consumer Confidence Report and prior reports if comparing years.
Boil advisory
Boil water for one minute before drinking or food preparation, or use bottled water.
Follow the exact advisory area and wait for official rescind order.
Ice
Dispose of ice cubes and do not use ice from a household automatic icemaker during advisory.
Restart ice after advisory is lifted and appliance is safe to use.
Dishes / food surfaces
Disinfect by immersion for at least one minute in clean tap water with one teaspoon unscented household bleach per gallon.
Use careful measurement and follow official advisory updates.
Bathing
Bathing water generally does not need to be boiled, but children need supervision so they do not ingest water.
People with cuts or severe rashes may wish to consult a physician.
Advisory rescind
Only KDHE can issue the rescind order after certified laboratory testing.
Do not rely on neighborhood posts; check official city/KDHE notice.
Public Water Supply Water Quality Reports Archive Lead & Copper Rule

Outdoor Watering Schedule, Drought Updates and Rebates

Odd addresses

Addresses ending in 1, 3, 5, 7 or 9 may water Wednesday, Friday and Sunday.

Even addresses

Addresses ending in 0, 2, 4, 6 or 8 may water Tuesday, Thursday and Saturday.

Time rule

No outdoor watering on Mondays. No sprinkler/spray irrigation between 10 AM and 6 PM.

Question
Answer
Official action
Does this affect indoor water?
No. The watering ordinance applies to outdoor watering and sprinkler/spray irrigation schedules.
Use normal indoor water, but conserve where possible.
Are hand watering and drip irrigation restricted to 3 days?
Hand watering and drip irrigation are not restricted to the 3-day-per-week schedule, but outdoor watering is still restricted outside 10 AM-6 PM.
Use hand watering for trees/shrubs when needed.
Are well users exempt?
Yes, Wichita’s schedule page lists well water usage as not impacted by the 3-day schedule.
Use well signage if helpful.
New sod or seed?
Variance requests may be requested for new turf seed and sod.
Turf seed: 30 days. Turf sod: 21 days.
Need rebate?
2026 rebate applications began February 1, 2026; devices must be purchased Jan. 1-Dec. 31, 2026; application postmarked no later than 90 days after purchase.
Use the online rebate form or printable application.
Conservation rebate questions?
Call 316-268-4470.
Ask before purchasing if you are unsure product qualifies.
Save Wichita Water Watering Schedule Drought Update Rebate Program

Lead Service Lines, Backflow and Grease Rules

Lead & copper

Wichita says it has replaced more than 10,000 public lead service lines and provides a service-line inventory lookup for address records.

Backflow

Backflow testers use the Backflow Prevention Program Portal. New tester registration questions: 316-219-8917.

Grease / FOG

Food service establishments served by Wichita sewer are subject to grease ordinance requirements. Program questions: 316-303-8700.

Topic
What matters
Official route
Lead service line record
Use the City’s Service Line Inventory Tool to search record material by address.
Lead & Copper Rule page
Water testing concern
Wichita says its recent lead 90th percentile result was 1.4 micrograms per liter, below the 15 micrograms per liter action level.
Use official Water Quality Report and Lead & Copper resources.
Backflow letter
Backflow/cross-connection questions go through Public Works; general call route is 316-265-1300.
Backflow page
Food business grease permit
Annual permit fee for food service establishments is listed at $180 and appears on August or September water bill.
Grease program page
Automatic grease removal device
AGRD devices may be installed only after approved variance letter from the Grease Control program.
Call 316-303-8700 or use program email link on the official page.

Wichita Water Utilities Map and Visit Details

Location
Address
Use for
Water Customer Care
455 N. Main Street, 1st Floor, Wichita, KS 67202
Billing, payments, shutoff/reconnection, account questions, service changes.
Public Works & Utilities
455 N. Main Street, 8th Floor, Wichita, KS 67202
Department administration, H2O Care Fund donation mail route, public works/utility office.
Wichita City Hall
455 N. Main Street, Wichita, KS 67202
City Hall route for in-person city services; normal city hours 8 AM-5 PM Monday-Friday.

Wichita Water Utilities FAQ

What is the Wichita Water Utilities customer service phone number?

Call Water Customer Care at 316-265-1300 for billing, account, payment arrangement, login, service and moving questions.

What number do I call for emergency water leaks or sewer stoppages?

Call 316-262-6000 for emergency water leaks or sewer stoppages.

Where do I pay my Wichita water bill online?

Use link.wichita.gov. You can make a one-time payment or register/login to manage your account.

Can I pay without registering?

Yes. Wichita’s online payment FAQ says one-time payment is available without registering, but you need your customer and account number.

Where do I find my customer and account number?

The customer and account number are on the top-right corner of the bill. Enter all numbers, including leading zeros.

Will online payment stop a disconnection?

Not always. Wichita’s FAQ says once a shutoff nonpayment service order is generated, online payment is disabled and you must contact Water Customer Care at 316-265-1300.

What is the Water Customer Care address?

Visit Water Customer Care at 455 N. Main Street, 1st Floor, Wichita, KS 67202. Public Works & Utilities is also listed at 455 N. Main Street.

Why is my Wichita water bill high?

Common causes include warm-weather lawn watering, garden watering, leaking toilets, worn faucet washers/cartridges and irrigation issues. Use the toilet dye test and review account usage online.

What is Wichita’s outdoor watering schedule?

Odd-number addresses water Wednesday, Friday and Sunday. Even-number addresses water Tuesday, Thursday and Saturday. No outdoor watering on Mondays, and no sprinkler/spray irrigation between 10 AM and 6 PM.

Where can I get help paying my Wichita water bill?

Check the Rate Relief Water Assistance Program, United Way 2-1-1, Center of Hope at 316-267-0222, and ask Water Customer Care about payment arrangements before a shutoff order is generated.

30-Second Wichita Water Checklist

Pay/login: link.wichita.gov → customer/account number → submit once → save confirmation.

Billing help: call 316-265-1300; hours are Monday-Wednesday & Friday 8 AM-5 PM, Thursday 9 AM-5 PM.

Emergency: call 316-262-6000 for emergency leaks or sewer stoppages.

Disconnect notice: call before paying; online payment can be disabled after a shutoff order.

High bill: usage history → toilet dye test → faucets → irrigation schedule → call with account number.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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