Clay Water Utility Help: Pay, Log In, Call, Start Service or Handle a High Bill
Use this page if your bill says Clay County Utility Authority, also called CCUA. It gives you the official payment login, phone number, office address, mail and drop-box routes, payment fees, start/stop/move steps, deposits, late and nonpayment charges, residential rates, assistance programs, leak/pool/sod credits, watering restrictions and water-quality report links.
CCUA provides water, wastewater and reclaimed water service, so your bill may include more than just drinking water. Before paying or disputing a charge, compare the account number, service address, meter size, water usage, sewer usage, reuse line and any service-fee line items.
Quick Answer: Clay Water Utility Contacts
Need |
Use this official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online / login |
Account number, service address, bill amount, payment method. |
Use the official CCUA account portal, not a sponsored payment result. |
|
Customer service / billing help |
Account number, service address, bill copy, payment proof and issue timeline. |
CCUA lists the same 904-272-5999 route for emergencies and service issue reporting. |
|
Emergency water or wastewater issue |
Exact address, cross street, problem type, visible water/sewer issue, photos only if safe. |
Call for urgent water or wastewater emergencies; do not rely on email or mail. |
|
Pay in person or drive-thru |
3176 Old Jennings Road, Middleburg, FL 32068. |
Bill/account number and payment method. |
Office and drive-thru hours are Monday-Friday, 8 AM-5 PM. |
Mail payment |
Clay County Utility Authority, 3176 Old Jennings Road, Middleburg, FL 32068. |
Check or money order with account number. |
Mail is not the best choice for urgent disconnection or same-day posting. |
Keystone Heights payment |
Keystone Heights City Hall, 555 S. Lawrence Boulevard, Keystone Heights, FL 32656. |
Bill/account number and non-cash payment for drop box. |
CCUA says do not deposit cash in drop boxes. |
Emergency rule: if you have a water or wastewater emergency, call 904-272-5999. For routine billing, payment, account access, start/stop service or bill-credit questions, use the same number during business hours or log in online.
Official Clay County Utility Authority Info Box
Main office
Clay County Utility Authority
3176 Old Jennings Road
Middleburg, FL 32068
Phone: 904-272-5999
Toll-free: 877-476-CCUA (2282)
Hours: Monday-Friday, 8:00 AM-5:00 PM.
What CCUA serves
CCUA provides safe, reliable drinking water, wastewater treatment and reclaimed water services. Its leadership page says the utility serves approximately 50,000 customers across three counties.
What the bill can include
A typical CCUA account may include water base facility charges, water usage, wastewater base facility charges, wastewater usage, reuse/reclaimed water charges, alternative water supply surcharge, deposits or service charges.
Official route |
Use for |
Best first question |
Prepare before calling |
|---|---|---|---|
Customer account portal |
Pay bill, enroll in AutoPay, view/pay account, online forms and account tools. |
“Can I pay, enroll, transfer or discontinue service through my online account?” |
Account number, login email, bill amount and payment method. |
Customer Service phone |
Billing, payment, start/stop/move, assistance, high bill, deposit, service-fee questions. |
“Can you review my account and tell me the exact next step?” |
Bill copy, account number, address, payment proof and issue notes. |
Emergency / service issue phone |
Water leak, sewer issue, outage, boil advisory question, public-side problem. |
“Is this an active water or wastewater emergency?” |
Exact location, hazard details, time started and photos if safe. |
Main office / drive-thru |
In-person and drive-thru payment, service application help and documentation questions. |
“Can this be handled at the window or should I submit online?” |
Photo ID, account number, bill and required documents. |
Keystone Heights City Hall payment location |
Payment or drop-box convenience for Keystone Heights-area customers. |
“Will this payment post in time for my due date?” |
Bill/account number and non-cash payment for drop box. |
Water quality reports page |
Consumer Confidence Reports by service area and previous-year reports. |
“Which CCUA public water service serves my address?” |
Service address and subdivision/area name. |
Pay or Log In: Exact Clay Water Bill Steps
Open the official CCUA account portal
Use myaccount.clayutility.org from the CCUA website. This is the safest route for online bill payment, AutoPay enrollment and account tools.
Match the account before submitting payment
Confirm the account number, customer name, service address, billing period, current balance, due date and whether the bill includes water, wastewater or reclaimed water.
Choose the payment method and check the fee
CCUA lists cash, check/money order and automatic eCheck debit as free. Electronic check is listed at $1.50. Credit card, debit card, Google Pay, Apple Pay and automatic credit-card payment are listed at 2.95%. Phone payment adds an additional $0.95 on top of the payment fee.
Use eCheck timing correctly
CCUA’s billing page says electronic bank draft / eCheck payments receive same-day posting when submitted before 5 PM. If your account is close to a service interruption, call Customer Service and confirm what route posts fast enough.
Save proof and follow up if urgent
Save the confirmation number, payment date, amount, account number and screenshot. If a past-due bill, late notice, nonpayment charge, service restoration or deposit issue is involved, call 904-272-5999.
Payment route |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Online portal |
Paying online, account access, AutoPay and customer forms. |
Verify the account before final submit. |
|
AutoPay by eCheck |
CCUA lists automatic payment debit by eCheck as free. |
Recurring payment from bank account. |
Confirm enrollment before assuming the next bill will draft. |
AutoPay by credit card |
CCUA lists automatic payment by credit card at 2.95%. |
Recurring card payment. |
Card processor fee applies. |
Electronic check |
$1.50 listed fee; same-day posting when submitted before 5 PM. |
Lower-fee online payment. |
Confirm bank routing/account numbers carefully. |
Credit/debit/Google Pay/Apple Pay |
2.95% listed fee. |
Online card or digital wallet payment. |
Fee scales with payment amount. |
Phone payment |
Fee plus additional $0.95. |
Payment by phone when online access is inconvenient. |
Ask representative if the account is close to service interruption. |
In person / drive-thru |
3176 Old Jennings Road, Middleburg; Monday-Friday 8 AM-5 PM. |
Cash, check or card payment; urgent account help; document review. |
Bring bill/account number and confirm card fees before paying. |
Drop box |
Main office front-door entrance or drive-thru; Keystone Heights City Hall also has drop-box option. |
After-hours check or money-order payment. |
Do not deposit cash in drop boxes. |
Mail |
Clay County Utility Authority, 3176 Old Jennings Road, Middleburg, FL 32068. |
Routine mailed payment. |
Reference account number and allow mail time. |
Official payment links:
Start, Stop or Move Clay Water Service
New residential service
- Submit request at least two business days before desired connection date.
- After applying online, expect a customer service representative to contact you.
- If you do not receive the application within seven days of the requested start date, contact CCUA immediately.
- For in-person application, bring valid driver’s license.
- Bring a document showing Social Security number, such as card, health insurance, pay stub or tax document.
- If reclaimed water is used for irrigation, schedule a 10-minute cross-connection inspection with an adult present.
Transfer service
- Submit transfer request at least two business days before desired service date.
- Verify account name, service address and SSN for residential accounts.
- For commercial accounts, verify EIN.
- Payment and signed application must arrive within 20 days of transfer date if submitted online.
- Set a discontinue date for the old location.
- If new service starts more than 30 days after old service ends, a new deposit may apply.
Discontinue service
- Request service disconnection at least two business days in advance.
- Most customers may discontinue service online or by phone.
- Commercial accounts should contact the office by phone.
- Verify account name and service address.
- Provide forwarding mailing address.
- Final bill and/or refund will be mailed after service is discontinued.
Service action |
Timing / rule |
What to do next |
|---|---|---|
Apply for new residential service |
Submit at least two business days before desired connection. |
Use online application or visit Customer Service during business hours. |
Apply for new commercial service |
Commercial applications are typically reviewed within 2-3 business days. |
Prepare IRS SS-4, ownership/lease, fixture-unit plans if build-out, menu/floor plan/grease-trap info for food service. |
Transfer service |
Submit at least two business days before desired date. |
Provide old and new service addresses, discontinue date and identity verification. |
Discontinue service |
Request at least two business days before desired shutoff date. |
Provide forwarding address so final bill or refund can be mailed. |
Reclaimed-water inspection |
Short cross-connection inspection may be needed if reclaimed water is available for irrigation. |
Adult must be present; schedule during application or transfer process. |
Commercial backflow inspection |
May be required for commercial service. |
Contact Backflow Prevention Administrator at 904-213-2466 if directed. |
Official service links:
Late Bills, Deposits, Nonpayment Charges and Reconnection Costs
Past-due risk
CCUA’s FAQ says bills are due before the due date printed on the bill. Payments received after the due date can be subject to a late charge, and a past-due bill can cause disconnection and additional service charges.
Deposits
Effective October 1, 2025, CCUA lists initial deposits per ERC as $25 water, $50 wastewater and $25 reuse. Customers without SSN are listed at $50 water, $100 wastewater and $50 reuse.
Extra deposit risk
CCUA says a security deposit is required for all new accounts, including transfers and existing accounts that become delinquent and require a field visit. An additional deposit is required for accounts disconnected twice in one 12-month period.
Fee / rule |
Amount listed effective 10/01/2025 |
What it means |
|---|---|---|
Late Notice Charge |
$3.50 |
Can apply after due-date issue; pay before due date to avoid. |
Returned Check Charge |
$30.00 |
Applies to returned payment; verify bank info for eCheck/AutoPay. |
Initial connection / normal reconnection / premise visit / second trip |
$30.00 |
Can apply to service visits and reconnection-related tasks. |
Nonpayment charge before 4:00 PM, Monday-Friday |
$30.00 |
Lower than after-hours/weekend nonpayment charges. |
Nonpayment charge after 4:00 PM and before 9:00 PM, Monday-Friday |
$95.00 |
Timing matters if service restoration or field visit occurs later in day. |
Nonpayment charge on weekends and holidays |
$127.00 |
Avoid weekend/holiday disconnection timing when possible. |
Flat-rate sewer account nonpayment charge |
$85.00 |
Applies to flat-rate sewer account nonpayment situation. |
Meter testing charge |
$74.00 for 5/8 x 3/4 and 3/4 meters; actual cost for 1 inch and above. |
Ask before requesting meter test if you suspect meter error. |
Meter tampering charge |
$63.00 |
Do not turn on/off, reset, bypass or alter CCUA meter equipment yourself. |
Meter reset fee |
$138.00 |
Can apply to meter-related field work. |
Clay Water Utility 2026 Residential Rates and Bill Estimator
Rates effective 10/01/2025
CCUA’s 2025/2026 rates began in October 2025. The adopted increase was 3.75% for residential and commercial potable water, sewer and reuse base/usage charges, plus a 3% increase for the Alternative Water Supply surcharge.
Most residential bills
CCUA says about 70% of residential customers would see a monthly bill increase of less than $3 under the 2025/2026 adopted rate plan.
Monthly billing
CCUA states that all bills are processed monthly, and base facility charges and usage charges are billed in arrears.
Residential item |
Rate / amount listed |
How to read it |
|---|---|---|
5/8 x 3/4 meter base facility charge |
Water $13.57; wastewater $30.93; reuse $20.53. |
Common residential meter size; fixed monthly charge before usage. |
Alternative Water Supply surcharge |
$1.26 per monthly water bill. |
Separate monthly line item supporting future alternative water supply. |
Water tier 1 |
First 6,000 gallons: $1.88 per 1,000 gallons. |
Lowest residential water usage tier. |
Water tier 2 |
Next 6,000 gallons: $5.57 per 1,000 gallons. |
Usage from 6,001-12,000 gallons costs more. |
Water tier 3 |
Next 6,000 gallons: $7.21 per 1,000 gallons. |
Usage from 12,001-18,000 gallons; check irrigation and leaks. |
Water tier 4 |
All usage over 18,000 gallons: $9.24 per 1,000 gallons. |
High-cost tier; review outdoor watering, leaks or pool/sod usage. |
Wastewater usage |
$4.62 per 1,000 gallons with 10,000-gallon cap for all meter sizes. |
CCUA notes the cap does not apply where reclaimed water is available. |
Reclaimed water usage |
First 15,000 gallons $1.02; next 5,000 gallons $1.98; over 20,000 gallons $3.00 per 1,000 gallons. |
Review reclaimed irrigation separately from potable water. |
High-bill reading tip: if your bill jumped, first check whether water usage moved into Tier 3 or Tier 4, whether the wastewater cap applies at your address, whether reclaimed irrigation is billed separately, and whether a leak, pool fill or new sod event happened during the billing period.
Official rate links:
High Clay Water Bill: Leak, Pool Fill and New Sod Credit Checklist
Leak credit
CCUA says customers may qualify for a credit after an unusually high bill caused by a severe water leak when proof of repair is provided and the situation meets policy criteria.
Pool fill credit
Pool-fill credit applies to wastewater charges for one fill per calendar year. Written requests must be submitted no later than 30 days after completion of filling.
Sod credit
New sod credit may apply if at least one pallet of sod was installed, no sod credit was issued in the last five years, and a Water Conservation Assessment is scheduled within 30 days.
Reclaimed exception
CCUA notes customers with reclaimed irrigation are not eligible for the sod credit.
Check |
What to look for |
Proof to collect |
Ask CCUA |
|---|---|---|---|
Usage tier movement |
Usage moved from Tier 1/2 into Tier 3/4. |
Current bill and two prior bills. |
“Which tier caused the increase?” |
Toilet leak |
Running toilet, flapper leak, refill sound, silent leak. |
Dye-test photo, parts receipt or plumber invoice. |
“Can this be reviewed as a leak adjustment?” |
Underground/private line leak |
Wet area between meter and house, meter moving when fixtures are off. |
Plumber invoice, repair date, photos, meter readings. |
“What proof of repair does CCUA need?” |
Pool fill |
Large planned fill during billing period. |
Fill date, pool capacity and affidavit details. |
“Am I within 30 days and eligible for wastewater credit?” |
New sod |
New landscaping that required heavy watering. |
Sod purchase/installation receipt and watering schedule. |
“Can I schedule a Water Conservation Assessment?” |
Reclaimed irrigation |
Separate reuse meter or reclaimed irrigation service. |
Bill showing reuse charges and irrigation notes. |
“Does reclaimed service affect wastewater cap or credit eligibility?” |
Meter test |
Usage seems impossible after leak checks. |
Photos, meter reading log, no-use test results. |
“Should I request a meter test and what fee applies?” |
Watering restriction issue |
Irrigation during restricted days/hours or more than one hour per zone. |
Controller schedule screenshot and repair/watering notes. |
“Did irrigation usage cause my bill or restriction concern?” |
Official high-bill and credit links:
Clay Water Bill Assistance, Extensions and Lend-a-Helping-Hand
Lend-a-Helping-Hand
CCUA’s assistance program can help certified needy customers with a current past-due CCUA water and/or sewer bill. Help is limited to one time in a 12-month period with a maximum payment of $350.
Golden Opportunities / Disability Plan
CCUA says eligible older or permanently disabled customers on limited or fixed income may pay a monthly utility bill up to 21 days after the due date.
Needs assessment
CCUA says Catholic Charities Bureau completes the needs assessment for the Lend-a-Helping-Hand program; CCUA does not complete the needs assessment.
Situation |
Best action |
Prepare |
|---|---|---|
Cannot pay current bill |
Call CCUA before the due date and ask about payment arrangements or assistance routing. |
Account number, bill amount, amount available now, next pay date. |
Past-due bill |
Ask whether Lend-a-Helping-Hand, Catholic Charities assessment or another local agency may help. |
Past-due bill, ID, income proof, household details and hardship explanation. |
Age 62+ retired limited income |
Ask about Golden Opportunities Plan and due-date timing. |
Age proof, retirement/fixed-income proof and account number. |
Permanent disability limited income |
Ask about Disability Assistance Plan. |
Disability and income documentation. |
Temporary hardship |
Ask how the emergency situation can be documented for assistance screening. |
Job loss, medical issue, disaster, repair bill or other proof. |
Want to donate |
Use online account or contribution authorization form to support Lend-a-Helping-Hand. |
Account login or payment stub donation amount. |
Official assistance links:
Water Emergency, Boil Advisory, Water Quality and Lead Service Line Help
Emergency / service issue
Call 904-272-5999 for water or wastewater emergencies and to report service issues. CCUA posts water service advisories and boil water notices on its website.
Water quality reports
CCUA’s Water Quality Reports page links current and previous Consumer Confidence Reports by service area. If you are unsure which public water service serves your address, call 904-272-5999.
Lead service line inventory
CCUA notes that EPA now requires public water providers to inventory service-line materials, and customers can report their home’s water service line material through CCUA’s lead/copper reporting page.
Problem |
Best route |
Say this first |
Details to collect |
|---|---|---|---|
No water / low pressure |
Call CCUA emergency/service issue line. |
“I have no water or low pressure at [address]. Is there a service advisory?” |
Address, start time, neighbors affected, notices seen. |
Water main leak / water in street |
Call 904-272-5999 immediately. |
“Water is running or bubbling at [exact location].” |
Cross street, flow size, road/property hazard, photos if safe. |
Sewer backup / wastewater issue |
Call 904-272-5999. |
“Wastewater is backing up at [fixture/location/address].” |
Inside/outside, fixtures affected, cleanout location, photos if safe. |
Boil water advisory |
Check CCUA News & Alerts and door notice if posted. |
“Does my address fall inside this advisory?” |
Subdivision/street, notice date and official map if included. |
Lead service line material |
Use CCUA’s lead/copper reporting page or call Customer Service. |
“How do I report my home’s water service line material?” |
Photos of service line material, address, property-owner info. |
Water quality report question |
Open current CCR by service area or call CCUA. |
“Which report applies to my address?” |
Service address, area/subdivision, report year. |
Boil-advisory rule: if your street is included in a CCUA boil water advisory, follow the official notice until CCUA posts that the advisory has been lifted. Notices may require bacteriological testing before lift.
Official emergency and quality links:
Watering Restrictions, Irrigation and Reclaimed Water Rules
Phase III shortage
In May 2026, CCUA posted that the St. Johns River Water Management District issued Phase III Extreme Water Shortage restrictions for the area due to ongoing dry conditions.
One day per week
Phase III guidance limits irrigation to one day per week: odd or no address Saturday, even address Sunday, and nonresidential Tuesday.
All sources covered
CCUA says restrictions apply to all water sources, including private wells, pumps, ground/surface water and utility-supplied water.
Restriction item |
Current Phase III rule posted by CCUA |
What to do |
|---|---|---|
Odd or no address |
Saturday watering day. |
Set irrigation controller to Saturday only while restriction is active. |
Even address |
Sunday watering day. |
Set irrigation controller to Sunday only while restriction is active. |
Nonresidential property |
Tuesday watering day. |
HOAs, commercial sites and common areas should adjust timers. |
Watering hours |
No watering between 8 AM and 6 PM under Phase III notice. |
Use evening/overnight windows only if allowed by active rule. |
Zone limit |
Max 3/4 inch of water per zone and max one hour per zone. |
Measure output and fix sprinkler heads. |
Wasteful use |
Wasteful or unnecessary water use prohibited. |
Stop runoff, broken heads, overspray and watering sidewalks/driveways. |
Private well or pump |
Restriction applies to private wells and pumps too. |
Do not assume private well irrigation is exempt. |
Reclaimed water irrigation |
Follow CCUA and SJRWMD guidance for current conditions. |
Check updates before heavy sod or landscape watering. |
Official watering links:
Map, Main Office, Drop Boxes and Keystone Heights Payment Location
Use the Middleburg office for full Customer Service, in-person payments and drive-thru payments. Use drop boxes only for non-cash payments and only when your account is not too close to a service deadline.
Location / route |
Use for |
Bring / remember |
|---|---|---|
Clay County Utility Authority, 3176 Old Jennings Road, Middleburg, FL 32068 |
Customer Service, payments, drive-thru, account help, start/stop/move service and documentation. |
Bill/account number, ID if applying, payment method, supporting documents. |
Main office drop boxes |
After-hours payment at front-door entrance or drive-thru drop box. |
No cash. Include account number and allow processing time. |
Mail: Clay County Utility Authority, 3176 Old Jennings Road, Middleburg, FL 32068 |
Routine check or money-order payment. |
Reference account number and do not mail if shutoff timing is urgent. |
Keystone Heights City Hall, 555 S. Lawrence Boulevard, Keystone Heights, FL 32656 |
In-person payment and drop-box payment option listed by CCUA. |
Bring bill/account number; no cash in drop box. |
Phone: 904-272-5999 |
Billing questions, emergency water/wastewater issues, service issue reporting. |
Use phone first for emergency or urgent account status. |
Clay Water Utility FAQ
What is the Clay Water Utility phone number?
Call Clay County Utility Authority at 904-272-5999. CCUA also lists toll-free phone 877-476-CCUA (2282). The same 904-272-5999 number is used for emergencies and service issue reporting.
How do I pay my Clay County Utility Authority bill online?
Use the official CCUA customer account portal at myaccount.clayutility.org. Log in to pay, enroll in AutoPay, manage account information and access online forms.
Where is the Clay County Utility Authority office?
The office is at 3176 Old Jennings Road, Middleburg, FL 32068. CCUA lists office hours as Monday-Friday, 8:00 AM to 5:00 PM.
Can I pay my CCUA bill by mail or drop box?
Yes. Mail payment to Clay County Utility Authority, 3176 Old Jennings Road, Middleburg, FL 32068. Drop boxes are available at the main office front entrance and drive-thru, and CCUA also lists a Keystone Heights City Hall payment/drop-box location. Do not put cash in drop boxes.
What are CCUA online payment fees?
CCUA lists automatic eCheck debit as free, electronic check as $1.50, credit/debit card as 2.95%, Google Pay and Apple Pay as 2.95%, automatic credit-card payment as 2.95%, and phone payment as the payment fee plus an additional $0.95.
How do I start, stop or move Clay water service?
Submit a new, transfer or discontinuation request at least two business days before the desired service date. New residential applicants should be ready with a driver’s license and proof of Social Security number. Commercial applications can require additional business and plumbing documents.
What deposits does CCUA list for new accounts?
Effective October 1, 2025, CCUA lists initial deposits per ERC as $25 water, $50 wastewater and $25 reuse. Customers without a Social Security number are listed at $50 water, $100 wastewater and $50 reuse.
What should I do if my Clay water bill is high?
Compare usage tiers, check for toilets, faucets, irrigation, pool fill, new sod, private line leaks and reclaimed-water use. Then call 904-272-5999 and ask whether a leak adjustment, pool fill credit or sod credit applies.
Does CCUA offer bill assistance?
Yes. CCUA lists Lend-a-Helping-Hand, Golden Opportunities Plan and Disability Assistance Plan. Lend-a-Helping-Hand can cover current past-due CCUA water and/or sewer bills for eligible customers, limited to one time in 12 months with a maximum payment of $350.
Where can I find CCUA water quality reports and watering restrictions?
Use CCUA’s Water Quality Reports page for Consumer Confidence Reports by service area. For watering rules, check CCUA’s water-shortage notice and the St. Johns River Water Management District watering restrictions page.
30-Second Clay Water Utility Checklist
Paying? Use myaccount.clayutility.org, AutoPay, eCheck, card, phone payment, mail, drive-thru, main-office drop box or Keystone Heights payment location.
Need help? Call 904-272-5999 or 877-476-CCUA during Monday-Friday 8 AM-5 PM hours.
Emergency? Call 904-272-5999 for water or wastewater emergencies and service issues.
Moving? Submit start, transfer or discontinue request at least two business days ahead and provide forwarding address for final bill/refund.
High bill? Check leaks, pool fill, sod, irrigation restrictions, usage tiers and reclaimed-water status before asking about credits.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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