Collier Water Utilities Quick Desk: Pay, Log In, Call, Transfer Service or Report a Water/Sewer Problem
This guide is for Collier County, Florida Public Utilities customers served by the Collier County Water-Sewer District. Use it to pay a water, wastewater or irrigation-quality water bill, create an InvoiceCloud login, set up ACH AutoPay, avoid unnecessary card fees, use paperless billing and pay by text, update ownership or billing address, request a credit adjustment after a leak repair, restore service after disconnection, check water restrictions, report wastewater emergencies, and avoid confusing Collier County with City of Naples, Marco Island, Immokalee-area providers, private well/septic or apartment billing.
Start Here: What Do You Need?
User intent |
Best official action |
Have ready |
Collier-specific detail |
|---|---|---|---|
Pay Collier County water bill online |
Use Collier County’s Ways to Pay page and open the InvoiceCloud payment gateway. |
Account number, service address, bill amount, payment method. |
The gateway allows online payment, AutoPay, scheduled payments, paperless billing, pay by text and payment history. |
Create login / manage account |
Register in InvoiceCloud and create a profile. |
Email, account number, customer/account details from bill. |
Registered users can view up to two years of payment history. |
Avoid credit-card convenience fee |
Use ACH AutoPay from bank account instead of debit/credit card. |
Routing number, bank account number, online profile. |
Debit/credit card payments add a 2.5% convenience fee as of January 2, 2025. |
Pay by phone |
Call 239-252-2380 and use option 1 for the secured phone-payment system. |
Account number and payment method. |
Use the staff route if you have login difficulty or a disconnected account. |
Ask billing question |
Call 239-252-2380 or email utilitybill@collier.gov. |
Account number, service address, confirmation number, bill date, issue summary. |
Use this for water/sewer bill questions, garbage/recycling customer-service routing, and online-access problems. |
Transfer ownership after buying/selling |
Submit a completed New Customer Form plus approved closing/ownership document. |
Recorded deed, closing disclosure, ALTA/HUD page/signature page, certificate of title, or other listed document. |
County accounts are set up in the property owner’s name. |
Add/remove tenant or duplicate bill |
Use Add/Remove Tenant or duplicate-bill request route. |
Owner authorization, account number, tenant details, service address. |
Duplicate bill requests are limited and carry a processing fee under County rules. |
High bill after leak repair |
Submit Credit Adjustment Request with repair documentation. |
Repair invoice or receipts, repair date, service address, description of repair. |
Request must be received within 30 days of the high read posting to the account. |
Disconnected and need after-hours unlock |
Pay outstanding balance first, then pay the “After-Hours Unlock Service” fee in the payment gateway. |
Account number, balance, confirmation numbers for both payments. |
Both payments are necessary to unlock the meter after normal business hours. |
Wastewater backup or emergency |
Call 239-252-2600 before calling a private plumber. |
Exact location, fixture/backup details, photos if safe, whether neighbors are affected. |
The Wastewater Division asks customers to call the 24/7 number first for wastewater service problems or emergencies. |
Provider check: This article is for Collier County Water-Sewer District / Collier County Public Utilities. If your bill says City of Naples, Marco Island, City of Everglades City, Immokalee Water & Sewer District, Florida Governmental Utility Authority, apartment billing, HOA billing, private well, septic, or another provider, use the provider printed on your bill.
Official Collier Water Utility Contact Box
Utility Billing & Customer Service
Collier County Public Utilities
Utility Billing & Customer Service
4420 Mercantile Avenue
Naples, FL 34104
Phone: 239-252-2380
Email: utilitybill@collier.gov
Payment / Account Help
Pay online: InvoiceCloud through Collier.gov/Paywater.
Pay by phone: 239-252-2380, option 1.
Login trouble: call 239-252-2380 or email utilitybill@collier.gov.
Water / Sewer / Garbage Routing
Wastewater service problem or emergency: 239-252-2600.
Garbage/recycling missed collection or container issue: call Customer Service at 239-252-2380.
County information: call 311 inside Collier County or use Collier 311 online/app for non-billing service requests.
Official Collier County links:
Bill Pay and Login: InvoiceCloud, ACH AutoPay, Card Fee, Paperless, Pay by Text and Phone Pay
InvoiceCloud login
Register to manage your account, pay online, view history, schedule payments and set up paperless billing.
ACH AutoPay
Use routing and account number to set up bank AutoPay and avoid the debit/credit card convenience fee.
Card fee
Debit and credit card payments include a 2.5% convenience fee passed through to customers.
Pay by text
Registered customers can receive text notifications and pay from their default payment method.
Start on the County payment page
Open Ways to Pay from Collier County’s site, then use the official InvoiceCloud payment gateway. This avoids bill-pay ads and wrong-provider portals.
Choose guest payment or register
Register if you want paperless billing, AutoPay, scheduled payments, email reminders, pay by text, linked bills, or up to two years of payment history. Use one-time payment only when you simply need to pay now.
Pick the lowest-fee payment method
Use ACH AutoPay from your bank account if you want to avoid the 2.5% debit/credit card convenience fee. Card payments are convenient, but the fee can be noticeable on larger water/sewer balances.
Save proof if the account is late
Keep the confirmation number, payment amount, payment date, account number and method. If service is locked or disconnected, follow the after-hours unlock instructions and contact Customer Service when needed.
Payment / login route |
Official detail |
Best for |
Important caution |
|---|---|---|---|
InvoiceCloud online |
Allows online bill pay, profile registration, scheduled payments, AutoPay, paperless billing, pay by text and bill/payment history. |
Most Collier County water/sewer payments. |
You leave Collier County’s website for a third-party payment gateway. |
ACH AutoPay |
Requires bank routing and account number; used to avoid credit-card processing fee. |
No-card-fee recurring bank payment. |
Confirm enrollment before skipping a manual payment. |
Debit / credit card |
Visa, Mastercard, Discover, AmEx and digital wallet options are listed by the gateway. |
Fast payment when the 2.5% fee is acceptable. |
Calculate the fee before paying a large balance. |
eCheck |
Listed as an accepted payment method through the gateway. |
Customers who want bank-payment convenience. |
Enter account/routing numbers carefully to avoid NSF or returned-payment consequences. |
Pay by phone |
Call 239-252-2380 and select option 1 for the secured payment system. |
Payment without using a browser. |
Use Customer Service if the payment relates to disconnection, lock fee, owner transfer or account issue. |
Pay by text |
Receive text notification and pay by text using default payment method after setup. |
Customers who prefer mobile reminders. |
Update mobile number and understand SMS privacy/public-records notice. |
Scheduled payment |
Gateway supports scheduling payments. |
Planning payment before due date. |
Scheduled payment does not help if the date falls after a delinquency/shutoff deadline. |
Linked bills / shopping cart |
Gateway can link and pay multiple bills in one transaction. |
Owners with more than one property/account. |
Check every service address before paying. |
Paperless billing |
Registered users can set up paperless billing and email reminders. |
Avoiding missed mail and faster notice delivery. |
Add NoReply@collier.gov to contacts for 2026 utility notification email delivery. |
In-person / mail reference |
Utility Billing & Customer Service appears on County bills at 4420 Mercantile Ave, Naples, FL 34104. |
Forms, customer-service support and non-urgent mailed materials. |
Use the current bill stub or County site before mailing payment because lockbox/payment addresses can change. |
Close-to-shutoff warning: If your service is locked, disconnected or close to cutoff, do not rely only on a scheduled payment, mailed check or partial payment. Pay the required balance through the official gateway, handle the unlock fee if required, and call 239-252-2380 if the account status is still not clear.
Account Forms: New Owner, Tenant, Billing Address, Credit Adjustment, Lien Search and Well/Septic Connection
Owner-based accounts
Collier County Public Utilities water and sewer accounts are set up in the property owner’s name.
Tenant / duplicate bill
Owners can request tenant add/remove or duplicate billing using County forms and owner authorization.
Credit adjustment
High-read adjustment requests must be submitted within 30 days of the high read posting and include repair documentation.
Account task |
What Collier County requires / explains |
Practical next step |
|---|---|---|
New customer after purchase |
Submit New Customer Form plus one approved ownership document. |
Prepare recorded warranty deed, ALTA/HUD page with signatures, certificate of title, or closing disclosure signature pages. |
Owner transfer after sale |
Transfer of ownership is tied to completed New Customer Form and acceptable ownership documentation. |
Do not wait until the first bill is late; resolve transfer during closing or immediately after recording. |
Outstanding utility balance at sale |
Utility balances can affect property account responsibility; estoppel/lien request process is handled through Orange Data. |
Closing agents should request utility estoppel early, not only code-enforcement lien search. |
Add or remove tenant |
Use Add/Remove Tenant Form. |
Owner should authorize changes and verify whether duplicate bill fee applies. |
Change billing address |
Use Change Billing Address Form or written signed request. |
Include account number, service address, old/new billing address and owner signature. |
Duplicate bill |
Duplicate bill requests must be in writing and signed by owner; duplicate billing is limited and fee applies. |
Use portal/paperless access where possible to avoid ongoing duplicate-bill cost. |
Credit adjustment for high read |
Request must be received within 30 days of high read posting; vendor invoice or customer repair receipt is required. |
Submit repair date, service address and description of repair with proof. |
Garbage/recycling issue |
Customer Service at 239-252-2380 handles missed collection, additional containers, damaged or lost containers. |
Call with address, collection day and container issue details. |
Temporary meter |
Temporary Meter Application must be submitted in person at 4420 Mercantile Ave with deposit; County materials list $2,486 in the older form and 2026 proposed schedule shows a higher amount. |
Call first and verify current 2026 temporary-meter deposit before arriving. |
Well/septic to County water/sewer |
Email connectionrequest@collier.gov to request connection to County water/sewer. |
Ask for availability confirmation, capacity, impact fees, permit path and timeline. |
Buyer/seller tip: Because Collier County utility accounts are owner-based, a buyer should not assume the account transfers automatically from closing paperwork alone. Submit the New Customer Form and approved ownership document, then confirm the first bill and portal login.
Late Payment, Delinquency, Lock Fee, After-Hours Unlock and Property Lien Risk
Late penalty
Collier County’s rate materials list the late payment penalty as a percentage of current charges.
Full balance required
The sample bill warning says full account balance including lock fee must be paid for service to be restored.
Two payments after hours
For after-hours unlock, County instructions say pay the outstanding balance and then pay the After-Hours Unlock Service fee.
Account situation |
Official / practical rule |
Best next action |
|---|---|---|
Bill not paid by due date |
County billing standards say payments received after due date are subject to late penalty charges. |
Pay quickly and save confirmation. |
Delinquent account |
District may discontinue utility service when bill is delinquent. |
Do not wait for another reminder; call 239-252-2380 if payment timing is uncertain. |
Locked / disconnected meter |
Full account balance including lock fee must be paid before restoration. |
Pay the balance, then verify whether unlock fee must be paid separately. |
After-hours unlock |
County instructions say click Pay Here to pay balance, then click After-Hours Unlock Service to pay fee. |
Keep both confirmation numbers before expecting unlock. |
Partial payment |
May not stop lock/disconnection if full required balance is not paid. |
Ask Customer Service exactly what must be paid to avoid or reverse cutoff. |
Returned payment / NSF |
County code says NSF payment is billed back to account with applicable charge and other amounts where applicable. |
Replace returned payment promptly and ask if account is in restricted-payment status. |
Wrong account payment |
Owner with multiple properties can link and pay multiple bills, but address/account checks matter. |
Verify service address before submitting payment. |
Unpaid balance after property sale |
Sample bill language warns unpaid balances become an automatic lien on the property under the District’s special act. |
Closing agents and buyers should request utility estoppel before closing. |
Service alert missed |
NotifyNow sends account and water-service notifications by cell phone/email. |
Keep phone and email current and add NoReply@collier.gov to contacts. |
Need help after online error |
County says contact Customer Service if there is difficulty accessing the online account. |
Email utilitybill@collier.gov or call 239-252-2380 with screenshot/error details. |
Unlock warning: Paying the water bill balance and paying the after-hours unlock fee are separate actions in the County’s instructions. If you only pay one of them, the meter may remain locked after normal business hours.
2026 Collier Water, Wastewater, IQ Water and Fee Notes
2026 rate resolution
The Board approved Water and Sewer Rate Resolution 2026-60 effective October 1, 2026.
How rates are calculated
Collier’s rate page explains that base charges recover fixed costs and usage charges are calculated on gallons consumed.
Why costs change
The County cites electricity, chemical prices, parts, contractual services, indirect services, PILT and regulatory compliance costs.
Rate / fee topic |
What Collier County explains |
Customer action |
|---|---|---|
Water and sewer user fees |
User fees fund daily operations: electricity, chemicals, routine maintenance, repairs and rehabilitation/replacement. |
Use the current rate schedule and your bill’s meter size/usage for exact math. |
Base charges |
Base charges recover fixed costs for routine and regulatory testing. |
Do not expect a zero bill when usage is low. |
Usage charges |
Usage charges are calculated on gallons of water consumed. |
Compare billed gallons to usage history and leak indicators. |
IQ water / irrigation quality water |
County water-service pages include irrigation-quality/reuse water as part of the Public Utilities system. |
Check whether your account includes potable, wastewater, IQ water or more than one meter. |
2026-60 rate resolution |
New water and sewer rate resolution is effective October 1, 2026. |
For bills before and after October 1, compare service dates, not just statement date. |
Late payment penalty |
County rate materials list late penalty as a percentage of current charges. |
Pay before due date and avoid scheduled payments after due date. |
Duplicate bill processing |
Duplicate billing requests are limited and a processing fee applies. |
Use paperless portal access where possible. |
NSF / returned payment |
County code says NSF items are not reprocessed and applicable NSF charges are billed to account. |
Call if a bank payment failed and account is at risk. |
Temporary meter |
Temporary meter deposits are substantial and changed in proposed 2026 materials. |
Verify the current 2026 deposit before submitting the application in person. |
Impact fees / new connections |
Impact fees pay for growth-related infrastructure and rates can be tied to current schedule and building-permit timing. |
Developers/builders should use the Impact Fee page and confirm availability before permitting. |
Rate-table honesty: Collier’s 2026 rate schedule contains meter-size, water, wastewater, IQ water, wholesale, temporary-meter and miscellaneous service-charge categories. For exact bill math, use the live rate schedule and your current bill; do not estimate from a neighbor’s account, because meter size, service area, service dates and usage can differ.
High Water Bill, Leak Repair, Credit Adjustment and Wastewater Backup
1. Check usage
Compare gallons, meter size, service dates and any IQ/reuse meter charges.
2. Find the cause
Check toilets, irrigation, hose bibs, pool fill, water softener, water heater and wet soil.
3. Repair and document
Keep repair invoice or parts receipt with service address, repair date and description.
4. Apply within 30 days
Credit Adjustment Requests must be received within 30 days of high read posting.
High-bill clue |
Likely cause / rule |
What to ask Collier County |
|---|---|---|
Water usage jumped sharply |
Running toilet, irrigation, hose, pool fill, water softener, underground line leak or longer service period. |
“Can you compare current and prior billed gallons and meter readings?” |
High read posted after leak |
Credit Adjustment Request requires repair proof and must be submitted within 30 days of high read posting. |
“What date did the high read post, and what documentation do you need?” |
Vendor repair |
Detailed invoice should include repair date, service address and description of repair. |
Upload/submit the invoice with the adjustment request. |
Customer repair |
Parts receipt or repair proof is required if customer repaired the issue. |
Keep receipt, photo and repair date. |
Wastewater backup |
Wastewater Division says call 239-252-2600 before calling a private plumber. |
“Can the County check whether this is public-side before I hire a plumber?” |
Payment balance stayed high |
Prior balance, late penalty, lock fee, duplicate bill fee, NSF fee or incorrect account payment. |
“Can you separate usage charges, fees and prior balance?” |
Garbage/recycling charge changed |
Garbage and recycling may be routed through utility customer service. |
“Is this increase from water/sewer usage or solid-waste service?” |
IQ water or irrigation use high |
Irrigation restrictions and schedule can affect high seasonal use. |
“Is this potable water, wastewater, IQ water or a separate irrigation meter?” |
Bill changed around October 2026 |
New water/sewer rate resolution becomes effective October 1, 2026. |
“Which service dates were billed under the old and new rate schedule?” |
No visible leak but high usage |
Silent toilet leaks, irrigation valves and underground service-line leaks may not be obvious. |
Take meter reading photos and call Customer Service for next steps. |
Credit-adjustment tip: The 30-day clock is tied to when the high read is posted to the account, not when you finally notice the bill. Gather repair proof quickly and submit the request before the deadline.
2026 Water Restrictions, NotifyNow Alerts and Hurricane Utility Preparation
Water shortage warning
Collier County Public Utilities has posted mandatory water restrictions during the South Florida Water Management District warning.
Three days per week
Even addresses irrigate Tuesday, Thursday and Sunday; odd addresses irrigate Monday, Wednesday and Saturday.
No Friday irrigation
Irrigation is not allowed Friday, and irrigation is not allowed between 10 a.m. and 4 p.m.
Alert / restriction topic |
County guidance |
Customer action |
|---|---|---|
Even-numbered addresses |
Irrigation allowed Tuesday, Thursday and Sunday. |
Set irrigation controller to allowed days only and avoid 10 a.m.-4 p.m. |
Odd-numbered addresses |
Irrigation allowed Monday, Wednesday and Saturday. |
Do not water Friday. |
Water source covered |
Restrictions apply whether irrigation uses potable water, private well or reuse/irrigation-quality water. |
Do not assume reuse/IQ water means unlimited watering. |
NotifyNow alerts |
NotifyNow sends important water-service updates to the cell phone or email on the account. |
Keep phone/email updated and opt out only if you understand you may miss service updates. |
NotifyNow map |
County says the map shows live information about water-service issues across Collier County. |
Check the map before assuming a private plumbing issue. |
Hurricane season |
County highlights June 1 through November 30 hurricane preparedness. |
Know payment/login details, store account number, and check service alerts before/after storms. |
Email notification change |
Utility notifications are sent from collier.gov; customers are told to add NoReply@collier.gov to contacts. |
Whitelist the sender so reminders and service notices do not land in spam. |
Text-message privacy |
SMS messages may include billing reminders, payment confirmations, service updates and outage notifications. |
Reply STOP to opt out or HELP for assistance, but keep another alert path active. |
Restriction warning: Irrigation rules can change with drought orders and water-management district conditions. Check the Utility Billing page or NotifyNow before resetting an irrigation controller, especially in dry season.
Water Quality, Service Lines, Wastewater, FOG and Reuse/IQ Water
Large water system
Collier County Public Utilities says the County Water-Sewer District operates nearly 3,000 miles of water and wastewater pipelines.
Service-line inventory
County service-line materials say Public Utilities has completed a comprehensive inventory and serves about 89,000 water service connections.
Wastewater first call
For wastewater service problems or emergencies, call 239-252-2600 before calling a private plumber.
Water / sewer need |
Official route |
Customer action |
|---|---|---|
Annual drinking-water report |
Use Drinking Water / Water Quality report pages from Collier County. |
Open the latest report first and call billing only for bill-related questions. |
Temporary disinfection change |
County has posted a free-chlorine disinfection modification window from July 31 to August 28. |
Check current Drinking Water notices if taste/odor changes or if you use dialysis/aquarium equipment. |
Service-line material |
Use the County service-line map/inventory information. |
Confirm whether your property-side plumbing also needs inspection by a plumber. |
Wastewater backup |
Call 239-252-2600 before hiring a plumber. |
Report backup location, fixture, whether neighbors are affected and any cleanout overflow. |
FOG: fats, oils and grease |
Wastewater Division links FOG guidance. |
Never pour grease down drains; scrape pans and maintain grease interceptors where required. |
Environmental compliance |
Wastewater Division links Environmental Compliance and pretreatment resources. |
Commercial/industrial customers should handle compliance separately from normal bill payment. |
IQ water / reclaimed reuse |
Wastewater Division manages reclaimed/reuse water systems to meet regulatory compliance and service demands. |
Ask if an irrigation-quality water account or meter is on the property before changing irrigation use. |
Water-service alert |
NotifyNow and the map provide customer notifications and service-issue information. |
Check alerts before assuming low pressure, taste/odor, or no-water problems are only private plumbing. |
Sewer-backup safety: If wastewater backs up into a home or business, stop using water, keep children and pets away, avoid contact, document only when safe, and call 239-252-2600 before calling a private plumber.
Collier County vs. City of Naples, Marco Island, Immokalee, Ave Maria, Apartment Billing or Private Well
Before paying: “Collier water utilities” can mean the Collier County Water-Sewer District, a city utility, a special district, an HOA/submeter company, a private well/septic system, or a development/impact-fee account. Always use the provider name and account number printed on the bill.
If your bill says… |
Use this route |
Avoid this mistake |
|---|---|---|
Collier County Public Utilities / Collier County Water-Sewer District |
Use Collier.gov Utility Billing, InvoiceCloud, 239-252-2380 and utilitybill@collier.gov. |
Do not pay City of Naples, Marco Island or another provider portal. |
City of Naples |
Use City of Naples utility billing. |
Do not use Collier County’s after-hours unlock instructions for Naples city accounts. |
Marco Island |
Use City of Marco Island utility billing or the provider shown on the bill. |
Do not assume County customer service can view every island account. |
Immokalee or Ave Maria |
Check bill provider and whether special impact fee/water-sewer schedules apply. |
Do not use residential retail bill steps for development or impact fee questions. |
Apartment, HOA, condo association or submeter company |
Ask whether water/sewer is direct-billed, submetered, allocated or included in rent/fees. |
Do not create a County account unless Collier County directly bills the property/account. |
Private well or septic |
Use a licensed well/septic professional and local health guidance, unless connecting to County water/sewer. |
Do not call utility billing for private pump/septic failure unless you also receive County service. |
Solid waste only |
Call 239-252-2380 for missed garbage/recycling, container or collection routing. |
Do not treat every higher utility balance as a water leak. |
New construction / impact fees |
Use Collier County Impact Fees and connectionrequest@collier.gov for water/sewer availability. |
Do not use normal bill-pay support for permit impact-fee calculations. |
Google Map: Collier County Utility Billing & Customer Service
Visit note: For billing, account access, payment questions, owner transfer, tenant billing, credit adjustment, temporary meter and utility account forms, start with Customer Service at 239-252-2380. If you visit, bring the bill, account number, ID if requested, ownership/closing documents if transferring, and payment proof if disputing a balance.
Route |
Address / phone |
Use for |
|---|---|---|
Utility Billing & Customer Service |
4420 Mercantile Avenue, Naples, FL 34104; 239-252-2380 |
Billing, online account issues, ownership forms, AutoPay, paperless billing, credit adjustment and lock/unlock help. |
Customer Service email |
utilitybill@collier.gov |
Billing questions, login problems, forms and documentation follow-up. |
Pay by phone |
239-252-2380, option 1 |
Secured phone payment system. |
Wastewater emergency |
239-252-2600 |
Wastewater service problem or emergency before calling private plumber. |
Collier County Government Center |
3299 Tamiami Trail East, Naples, FL 34112; 239-252-8999 |
General county routing, not the fastest path for utility bill payment/login help. |
East Naples / Golden Gate area service location reference |
11985 Collier Blvd, Suite 7, Naples, FL 34116 |
Utility billing customer-service location shown on County sample bill materials; verify hours before visiting. |
Connection request |
connectionrequest@collier.gov |
Well/septic to County water/sewer, availability and connection request routing. |
Impact fees |
239-252-6237; ImpactFees@collier.gov |
Development, building-permit, water/wastewater impact fee and meter sizing questions. |
Collier Water Utilities FAQ
What is the Collier County water bill phone number?
Call Collier County Utility Billing & Customer Service at 239-252-2380 for water, wastewater, IQ water, garbage/recycling customer-service routing, online account access, billing questions and payment help.
Where do I pay my Collier County water bill online?
Use Collier County’s official Ways to Pay page and open the InvoiceCloud payment gateway. The gateway allows online payment, profile registration, AutoPay, scheduled payments, paperless billing and pay by text.
Does Collier County charge a fee for card payments?
Yes. Collier County Public Utilities says a 2.5% convenience fee is added for customers who pay utility bills with a debit or credit card. Customers who want to avoid that card fee can set up AutoPay with ACH bank payment.
How do I pay a Collier water bill by phone?
Call 239-252-2380 and select option 1 to use the secured phone-payment system. Have your utility account number and payment method ready.
What is Collier County Utility Billing email?
The current Utility Billing & Customer Service email listed by Collier County is utilitybill@collier.gov.
How do I transfer a Collier County water account after buying property?
Collier County water and sewer accounts are set up in the property owner’s name. Submit the completed New Customer Form plus an approved ownership document, such as recorded warranty deed, closing disclosure signature pages, ALTA/HUD page with signatures, or certificate of title.
Can I get a credit adjustment for a Collier County high water bill?
Possibly. Submit a Credit Adjustment Request within 30 days of the high read posting to the account. Include a vendor repair invoice or parts receipt showing repair date, service address and description of repair.
What do I do if Collier County water service is disconnected?
Pay the outstanding balance through the official payment gateway. For after-hours unlock, Collier County instructions say to also pay the “After-Hours Unlock Service” fee. Both payments are necessary to unlock the meter after normal business hours.
Who do I call for a Collier County wastewater backup or emergency?
Call the 24/7 Wastewater Service Problem or Emergency Service number at 239-252-2600 before calling a private plumber.
Are Collier County water rates changing in 2026?
Yes. Collier County states that the Board approved Water and Sewer Rate Resolution 2026-60 effective October 1, 2026. Use the current rate schedule and your service dates to verify exact charges.
30-Second Collier Water Utilities Checklist
Pay/login: use Collier County Ways to Pay and InvoiceCloud for online bill pay, AutoPay, scheduled payments, paperless billing and pay by text.
Phone: Utility Billing is 239-252-2380; phone payment is 239-252-2380 option 1; wastewater emergency is 239-252-2600.
Email: utilitybill@collier.gov is the current billing/customer-service email.
Fees: debit/credit card payments carry a 2.5% convenience fee; ACH AutoPay is the main fee-avoidance route.
Account changes: owner transfer requires New Customer Form plus acceptable closing/ownership documentation; high-bill credit adjustment requires repair proof within 30 days of high read posting.
2026 note: Water and Sewer Rate Resolution 2026-60 is effective October 1, 2026, so compare service dates before and after that date when reviewing bill changes.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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