Arlington Texas Water Department – Pay Bill, Contact, Address & Services

The Arlington Texas Water Department serves residents and businesses across Arlington Texas, TX. If you have a water bill question, need to set up new service, or want to report an issue, everything you need is on this page — verified and current as of April 2026.

📍 Arlington Texas Water Department – Address & Location

The Arlington Texas Water Department is located at 101 W Abram St, Arlington, TX 76010. Walk-in customer service is available during office hours. Bring your account number and a government-issued photo ID for any in-person transaction — it speeds up every visit.

💡 Local Tip: Account number tip: Your Arlington Texas water account number is on the top-right corner of your paper bill. Have it ready before calling to cut your call time in half.

📞 Arlington Texas Water Department – Contact Details

Customer Service	(817) 459-5400
Emergency Line (24/7)	(817) 459-5400
Office Address	101 W Abram St, Arlington, TX 76010
Office Hours	Mon–Fri 8:00 AM – 5:00 PM
Pay Bill Online	https://www.arlingtontx.gov/city_hall/departments/water_utilities/billing
Official Website	https://www.arlingtontx.gov/city_hall/departments/water_utilities

💳 How to Pay Your Arlington Texas Water Bill – Step-by-Step Guide

Paying your Arlington Texas water bill online takes less than 5 minutes once you know the steps. Here is exactly how to do it without errors or delays:

1. Go to the official payment page: Open https://www.arlingtontx.gov/city_hall/departments/water_utilities/billing in your browser. Always use the official link — never use third-party bill payment apps for utility bills in Arlington Texas.
2. Locate your account number: It is printed on the top-right corner of your Arlington Texas water bill statement. You will need it to log in or make a guest payment. It is usually 8–12 digits.
3. Choose your payment method: Most residents in Arlington Texas pay by eCheck (bank account transfer), which is free and posts within 1 business day. Credit and debit card payments are accepted but may carry a small processing fee.
4. Review your balance: Confirm the amount matches your latest statement before confirming. If you see an unexpected charge, note it before paying and follow up with customer service at (817) 459-5400.
5. Confirm the payment: Click confirm and wait for the confirmation screen. Screenshot or write down the confirmation number — you will need it if the payment does not post within 2 business days.
6. Check your email: A payment receipt will arrive within minutes. If it does not, check your spam folder or call (817) 459-5400 to verify the payment was received.

⚠ Important: Payments submitted after 5 PM may be processed the following business day. To guarantee same-day posting in Arlington Texas, pay before 4 PM Monday through Friday.

🔄 Start, Stop or Transfer Water Service in Arlington Texas

Whether you are renting, buying, or moving out of a property in Arlington Texas, TX, water service changes must be requested directly with the Arlington Texas Water Department. Here is a quick overview of what each request involves:

Service Request	How to Request	Processing Time
Start New Service	Call (817) 459-5400 or visit https://www.arlingtontx.gov/city_hall/departments/water_utilities	2–3 business days
Stop Service (Move Out)	Call (817) 459-5400 at least 3 days before your move-out date	2–3 business days
Transfer Service	Online at https://www.arlingtontx.gov/city_hall/departments/water_utilities or call	1–2 business days
Disconnect / Reconnect	Call (817) 459-5400 — full balance required for reconnection	Same day (with payment)

Documents required: Government-issued photo ID, the service address, and your requested start or end date. Property owners may also need proof of ownership.

🚨 How to Report Water Emergencies and Issues in Arlington Texas

Water problems in Arlington Texas, TX should never wait. A slow drip under a sink can waste hundreds of gallons; a burst main can flood an entire street. Here is who to call and what to do for each type of issue:

• Burst pipe or water main break: Call (817) 459-5400 immediately, day or night. Emergency crews are deployed 24 hours a day, 7 days a week in Arlington Texas.
• Low water pressure across the street: This usually signals a main line issue. Call (817) 459-5400 during business hours — check with one or two neighbours first to confirm it is not isolated to your property.
• Sewage backup in your home: Stop using all drains immediately and call (817) 459-5400. Sewage backups are classified as health emergencies and typically receive priority dispatch.
• Discolored, cloudy, or odorous water: Do not drink it. Call (817) 459-5400 to report it and follow any boil-water advisories posted at https://www.arlingtontx.gov/city_hall/departments/water_utilities.
• Water meter running when nothing is on: This almost always indicates a hidden leak. Call (817) 459-5400 to request a meter inspection — it is free and can save you hundreds of dollars.
• Sinkhole or road damage near a water line: Report to (817) 459-5400 immediately — this can indicate a broken main and poses a serious safety risk.

📷 Pro tip: Take a short video of any visible problem before you call. The Arlington Texas Water Department dispatcher will often ask you to describe what you see — having footage speeds up the response and prevents miscommunication.

📈 Billing, Fees & Financial Assistance in Arlington Texas

Your monthly water bill in Arlington Texas, TX is made up of several distinct charges. Understanding each one helps you catch billing errors and identify where to cut costs:

• Water Consumption Charge: The largest part of your bill, based on actual gallons used during the billing period. Measured in CCF (100 cubic feet) or gallons.
• Sewer / Wastewater Charge: Calculated as a percentage of your water consumption, covering treatment and disposal of wastewater leaving your property.
• Stormwater Management Fee: A flat monthly charge that funds drainage infrastructure and flood prevention across Arlington Texas.
• Service / Infrastructure Fee: A fixed monthly charge that covers meter reading, billing administration, and pipe maintenance in Arlington Texas.
• Late Payment Fee: Typically 5–10% of the outstanding balance, added automatically if payment is not received by the due date.

Financial Assistance: Arlington Texas Water Department offers income-based assistance for residents struggling with bills. Call (817) 459-5400 before your due date — proactive contact almost always leads to a workable solution.

💡 Payment plan available before disconnection: If you call Arlington Texas Water Department before your service is shut off, you almost always qualify for an arrangement. Waiting until after disconnection removes most options.

🌿 Water Conservation Tips for Arlington Texas Residents

Reducing your water usage directly reduces your bill. Here are practical steps that work specifically for Arlington Texas, TX residents:

• Install a low-flow showerhead to cut water use by up to 40% in your Arlington Texas home. The Arlington Texas Water Department may offer free or discounted devices — call customer service to check.
• Upgrade to a WaterSense-certified toilet: Older toilets use 3.5–7 gallons per flush. WaterSense models use 1.28 gallons or less — savings add up fast in a busy household.
• Check for leaks monthly: Turn off everything in your home and watch your water meter for 15 minutes. If it moves, you have a leak somewhere in the property.
• Use your dishwasher strategically: Only run full loads and use the economy setting when available. Hand-washing dishes typically uses more water than a full dishwasher cycle.

🔗 Official Arlington Texas Water Department Links

• 🌐 Official Website: https://www.arlingtontx.gov/city_hall/departments/water_utilities
• 💳 Pay Bill Online: https://www.arlingtontx.gov/city_hall/departments/water_utilities/billing
• 📞 Customer Service: (817) 459-5400
• 📍 Office Address: 101 W Abram St, Arlington, TX 76010
• 🕐 Office Hours: Mon–Fri 8:00 AM – 5:00 PM
• 🗺 Get Directions: Open in Google Maps →

❓ Frequently Asked Questions – Arlington Texas Water Department

How do I pay my water bill in Arlington Texas?

You can pay your Arlington Texas water bill online at https://www.arlingtontx.gov/city_hall/departments/water_utilities/billing, by phone at (817) 459-5400, by mailing a check to 101 W Abram St, Arlington, TX 76010, or in person during office hours (Mon–Fri 8:00 AM – 5:00 PM). Online eCheck payment is free and fastest.

What is the Arlington Texas Water Department phone number?

The official Arlington Texas Water Department customer service number is (817) 459-5400. Office hours are Mon–Fri 8:00 AM – 5:00 PM. For burst pipes, leaks, or sewage emergencies outside business hours, call the same number — emergency staff are available 24/7.

Where is the Arlington Texas Water Department located?

The Arlington Texas Water Department office is at 101 W Abram St, Arlington, TX 76010. Office hours are Mon–Fri 8:00 AM – 5:00 PM. Get directions on Google Maps →

How do I start new water service in Arlington Texas?

Call (817) 459-5400 or visit https://www.arlingtontx.gov/city_hall/departments/water_utilities to request new water service in Arlington Texas. Have your government-issued photo ID and new service address ready. Allow 2–3 business days for activation.

How do I stop or transfer water service in Arlington Texas?

Contact Arlington Texas Water Department at (817) 459-5400 at least 3 business days before your requested end date. For transfers between addresses in Arlington Texas, visit https://www.arlingtontx.gov/city_hall/departments/water_utilities or call customer service directly.

How do I report a water leak or emergency in Arlington Texas?

Call (817) 459-5400 immediately for any water emergency in Arlington Texas. Emergency crews are available around the clock. Do not wait for business hours — water damage and utility emergencies always get worse with delay.

Why is my Arlington Texas water bill so high?

The most common causes of an unexpectedly high water bill in Arlington Texas are: a running toilet, a dripping faucet, an underground pipe leak, or a failed irrigation system valve. Check for a running toilet first — it accounts for the majority of hidden water waste. If you find and repair a leak, call (817) 459-5400 within 30 days to request a one-time leak adjustment credit.

What if I cannot afford my Arlington Texas water bill?

Call (817) 459-5400 before your due date. Arlington Texas Water Department offers payment plans, deferred payment arrangements, and financial assistance programs for qualifying residents. Acting early — before the due date — gives you the most choices and prevents service disconnection.

Last updated: April 2026 · Information sourced from Arlington Texas Water Department official website · Published by waterbillguide.us/